Donna Paull

** ******** **, ****** ** *****

adxl5c@r.postjobfree.com 941-***-****

Customer Experience Specialist with more than 20+ years of industry experience in managing multiple phone lines, preparing financial statements, using different CRM tools, and providing customer support. With strong problem-solving skills, Donna is also dedicated, committed, and confident professional. Her belief in building true relationships with diverse patients will be a strong asset to your company.

Financial Statements Problem-solving Critical Thinking

Management Communication Competitive

Accounts Receivable Customer Experience MS Office

Computer skills Dedicated Conflict Resolution

WORK/PROFESSIONAL EXPERIENCE

Receptionist & Office Assistant

DIXON ORTHODONTICS, West Springfield, MA September 2017 - Present

Manage multiple phone lines at 4 locations.

Maintain 500 patient charts, contract policies, and billing on ortho edge per month.

Submit all insurance, delinquent claims, & reports 100% on time.

Deliver financial statements including receivables/ payables.

Monitor 400 delinquency reports for patients and insurances.

Act as a liaison with different departments for patient treatments.

Trouble shoot any problems in the office including technical, computers, and maintenance.

Increase customer retention by 70%

Conducting sales calls to new and previous patients.

Customer Experience Specialist

RECIPROCAL MINISTRIESINTERNATIONAL, Remote Nov 2021 – September 2022

Provided Customer service to all 45 churches in the US.

Reviewed, edited, and entered data from Haitian system to US system.

Organized 2000 user profiles and ensured correct data uploads.

Corresponded with 200 sponsors in the US.

Increased sponsorship from 2500 to 3120 children in Haiti.

Customer Experience Specialist

FAMILY DENTAL CARE, Southwick, MA June 2017 – December 2017

Communicated clearly to all 200 customers.

Maintained 200 patient charts, demographics, and billing.

Prepared and submitted 30 insurance claims per month.

Reviewed and followed up delinquent accounts.

Processed all receivables and payables.

Accounts Payable Clerk

TARPON SHORES DENTAL, Englewood, FL November 2016 – January 2017

Managed 3 phone lines at one location.

Maintained 400 patient charts, demographics, and billing.

Reviewed and followed up delinquent accounts.

Processed 50 receivables and payables per month.

Accounts Payable Clerk

COMMUNITY EYE CENTER, Port charlotte, FL July 2010 – October 2013

Processed 400 payables for vendors per month.

Collaborated with Administrative Assistant to work on different projects.

Scheduled vendor communication

Organized receipts/ statements

Reconciled 30 Vendors accounts to make it stream-lined.

Office Manager & Dental Assistant

DR. MARK HANSON DDS, Punta Gorda, FL December 1998 – March 2010

Chairside Dental assistant 4-hand dentistry duties.

Maintained 300 patient charts, demographics, and billing.

Prepared and submitted 20 insurance claims per month.

Reviewed and followed up delinquent accounts.

Processed 100 receivables and payables per month.

EDUCATION

Liberty Baptist College, Lynchburg, VA Aug 1982 – Dec 1984

General Studies

CERTIFICATIONS

Expanded Dental functions and radiology.

State College of Florida, Manatee–Sarasota

1998

CPR

Red Cross

1998 - present

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