My career goal is to join a successful and innovative company, to use my talent and experience to be a Leader in industries supporting sales, financial, education and customer information systems. As a Product Manager, Product Owner and over 15 years of development and business analyst experience, I have a User, Customer and Employee perspective. This experience drives my desire to help in all areas to lead change, guide and ease the path to bridge gaps, design ways to share knowledge and help employees and customers feel confident, build trust, and improve belief, to help everyone succeed.

Education/Experience

SAFe5 ® POPM Certification

CSPO® Certification - Scrum Alliance® Product Owner

B.S. in Information Technology/Database Management: University of Phoenix (2003)

IT, Product Support, Training and Business Analyst background, which allows me to advocate for various teams.

Experience building partnerships with other teams within an organization and with external third-party vendors.

Troubleshooting and Analysis, to understand the root cause and details of systems, firsthand with data and analysis.

Experience with high-performance ERP Customer Service and Financial Systems.

Experience working remotely with a geographically distributed software organization included in multiple teams.

Using my background as a full stack developer with Agile teams has helped me guide net new code enhancements, mentor developers, Business Analysts and Quality Analysts. I am a Scrum Team Member but as a PM, the vision of the stakeholders and customers should also remain my focus as the team moves through Sprints, works towards goals, and accommodates bugs and hot fixes. With this background, I can discuss best practices, estimate story points, timelines and understand impediments to keep the team moving forward while understanding the technical requirements behind each decision made by the team. This is the role I have worked for years including the role of Senior Developer with scrum teams.

CAREER SKILLS/KNOWLEDGE

Technical Summary

Oracle SQL Developer Suite

SSMSE (Microsoft SQL Server Management Studio Express)

EMR System (Practice Partner/MicroManage/MedManage)

Visual Studio 2019

PL/SQL Developer

Postman, JMeter

ETL Project Experience using SSIS, Snowflake and Fivetran tools

Office Professional/Office 365

Liquid XML Studio

Novell & Microsoft Network Administrator

Seapine product for code source control and ticket tracking tool software

Agile/Scrum Team and Leadership Training

Jira/Confluence Atlassian products

Notion

ServiceNow CRM AWS cloud based platform

Selected Accomplishments:

Rewrite functionality for correspondence activities to integrate with third party document imaging systems.

Major modifications to Payment Balancing functionality and interface to simplify code logic and to make the process easier for customers and less prone to bugs or errors.

Implemented Time and Attendance System Upgrade within two months of purchase and reduced payroll processing steps saving over $16,000 per year in time required by staff to process weekly and bi-weekly payroll. These savings supported Lean Thinking Objectives within the company and the staff is now able to focus on more value-added activities. This implementation combined with the other two locations in North Carolina and Florida saved the company approximately $90K annually, including company IT support. Benefits of the software continue to save the organization money in consulting costs due to system flexibility. I also provided end-user application training for the NC and FL sites, further reducing dollars associated with consulting fees.

Designed inventory program and forms to streamline data entry, month end accounting reports and manufacturing schedule processes. Developed system to track production, scrap levels and cost accounting module for financial reports. This system encompassed production, quality, accounting, engineering and tracked data from each of the departments. This resulted in savings of $56K annually.

Participated in the plan and supported project to migrate Novell servers to a Microsoft network with Windows 2003 Server. Deployed desktop images at three locations and helped with setup of images for both desktop and laptop users. The migration realigned the IT staff tasks resulting in a savings of $16K per year releasing more funds to other development and projects using recent technologies.

Developed maintenance work order and tool tracking system to reduce process steps and paperwork to reduce user steps and frustration. This system cut time taken for the users and the maintenance team to respond to work orders and track their performance as well as communicate to the requester the status of the order.

Responded to trouble tickets by prioritizing user requests using new ticket tracking system implemented at all sites. Successfully resolved 98% of issues reported monthly without requiring escalation to a higher tier.

WORK EXPERIENCE

04/2023 – 05/2023: XFactor.io (Remote) – Start Up

Technical Principal Product Manager

Own the software development lifecycle and met feature deadlines by mitigating risks and roadblocks for the development team.

Created requirements specifications to prepare the team for the first build of the software focusing on one module, to set the standards for the look and feel of the software.

Assisted team with product planning, delivery, and marketing throughout the product.

Facilitated interaction between developers, users, QA, and stakeholders to ensure the success of the product and meet deadlines.

Created Jira Dashboards and Projects for the team to start using and completed their first Sprint.

Start Up companies require team members to juggle multiple roles and own the backlog together, to break down the workload into small increments and start a team cadence in Jira for ticket tracking and code reviews.

10/2022 – 03/2023: Forward Air, Inc Irving, TX (Remote)

Technical Product Manager

Own the decisions made as a team for product planning, delivery, and marketing throughout the product lifecycle.

Develop a vision and roadmap for the product based on input from internal stakeholders, customers, market research, my own experience and industry insight.

Participate in Sprint Planning, to collaborate with team and stakeholders to communicate what to build in the Sprint and the order of priority.

Groom the Product Backlog and refine, estimate, and prioritize the items. Using my own experience as a developer, I can provide more content and work with the developers with refinement on a technical level and providing reasonable estimates.

Define Acceptance Criteria and verify each backlog item meets criteria with the assistance of Quality Assurance Specialist.

Constant collaboration with Development Teams, Integration Teams, Users and Customers across the company and industry for feedback and provide updates.

Negotiate Improvements/New Features with Stakeholders, Customers and Executives.

Accepts full responsibility for the Product, committed to the team as a Scrum team member.

07/2006 – 09/2022: Meridian Cooperative, Atlanta, GA (Remote)

Product Manager Role - 09/2019 to 09/2022

Owned the development of the product strategy and vision supported by internal and external analysis.

Defined the product roadmap based on the strategy and vision provided by Executive Leadership and Customers.

Participated in weekly meetings with Executives and other management teams. I am comfortable discussing code and product with all members of an organization.

Reviewed Product Backlog with Scrum Master and Business Analyst. I aided the team during backlog review as an acting developer to ensure accurate estimates and story points. Detailed code discussions with the developers were necessary to negotiate timelines for bug fixes and enhancements.

This role required effective decision-making skills related to product changes, release schedules, HR related issues and analyzing risks considering areas of velocity, retention, holidays, invasive patches vs less invasive fixes that would not affect multiple modules and any other areas considered product risks.

Discussed product features and needs with all Users, including stakeholders and customers.

Motivated teams and always attempted to bring out the best in each of the people on my teams. This is vital to the quality of any product. Created and supported an environment where people feel valued, free to communicate current ideas and offer fresh perspectives to continue innovation.

Proficient with a variety of agile project management tools using MS Project, Jira, Confluence, SharePoint, Notion, Asana, and Slack.

Product Owner Role - 09/2019 to 09/2022

Participate in code reviews for all layers of architecture:

Front End testing for code reviews using Visual Studio, if necessary, for final code review of the UI layer and to check for debugging code and error handling.

Review Product Backlog with Product Owner and Business Analyst.

Used PL/SQL to research how code currently works or to recreate a bug and find the root cause to add content to stories for developers. Also used these methods to research enhancements and best options based on how code/table structure to implement scalable solutions.

Ran Visual Studio locally to recreate Front End issues and output debug statements to provide unit testing and proof of concept. I try to provide content for the team not only for developers but also for testers, to make sure estimates and timelines are acceptable to include time for both processes and accommodate quality testing.

Analyze data, optimization, performance, tuning using the following tools:

PL/SQL for Oracle database

UI Logs and Google Analytics for UI

Postman for API call performance and accuracy

JMeter for data overload testing/performance.

Strong ability to manage roadblocks and conflicts leading to resolution to keep the project on track. As Product Owner, I must consider the economic view of all areas to balance business and technical issues.

Accepted full responsibility for the Product, committed to the team as a Scrum team member.

Senior Application Developer, Release Management, Support Product – 07/2006 to 09/2022

Experience with software development lifecycle (SDLC), Agile/Scrum and Project Management methodologies. Capable of handling projects independently as well as a proactive team member.

Designed solutions, integration solutions and architectural improvements using PL/SQL.

Customer Information Systems developer for mission critical applications and new functionality.

Design, diagram, code, debug, and implement Customer Information System Applications.

Accountable for software quality related to business practices, federal and state regulations specific to each client.

Design and code screen layouts, graphical user interfaces, customer reports, and interfaces with other systems.

Create and use procedures, triggers, view, functions involving multiple tables, complex queries, and exception handlers.

Experience in creating Ad Hoc reports and reports involving complex datasets and querying the database for Business Intelligence. UI Report writing and programming using Oracle Reports and ancillary reports using Discoverer Report writing tools.

Experience writing high- and low-level documents as well as technical software process documentation for new functionality and bug fixes.

Experience interacting with business users, gathering requirements, data mapping, data analysis, gap analysis and documentation for business practices and customer system integrity.

Provide technical assistance to Quality Assurance/Support Group to reduce post release defects and ensure smooth transition of new software products or releases.

Assist other developers and provide technical assistance to IT Services members and clients as needed.

12/2005 – 6/2006: R.H. Donnelley, Cary, NC

Executive Assistant

Responsible for National Sales analysis for various reporting projects.

Setup ODBC connections for Oracle databases to analyze data through ancillary reporting systems.

Develop and support interface for National Sales to track field opportunities and growth.

Develop electronic document to publish on website for easy access to National Sales Re-scope data.

Assist with technical needs related to equipment for presentations, laptops, and media.

Graphics design for various presentations and department projects.

Develop and support interface for National Sales Standing Orders for directories to publish and ship to clients.

Develop ad hoc reports and analyze data as needed for the National Sales Department using various technologies.

4/2005 – 09/2005: PCS Medical Solutions, Cordova, TN

Software Trainer

Responded to trouble tickets by prioritizing user requests. Successfully resolved issues monthly without requiring escalation to a higher tier.

Help Desk Support to internal and external customers for hardware, software, and peripherals. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding new electronic medical records system software and hardware related to pen tablets, connectivity, and new Windows 2003 server.

Responsible for backups for SQL Server and SharePoint Server.

Provided training to healthcare and administrative staff for healthcare facilities.

Developed and delivered classroom curriculum for system and Windows environment.

Developed and maintained training materials for all software training to include Microsoft programs and other support or ancillary systems.

Provided on-site support during and after training sessions for all clients.

Development web based interna surveys.

Write technical documentation and procedure manuals.

Aided with management of new installations, upgrades, and client training project plans.

11/1999 – 4/2005: Tiara Yachts, Inc, Hubert, NC

IT Administration

Served as initial point of contact for resolution of desktop/workgroup related problems. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT/Win 2000 Pro/XP, MS Office, e-mail, Internet connections, and hardware/peripherals. Responded to trouble tickets by prioritizing user requests. Successfully resolved 98% of issues reported monthly without requiring escalation to a higher tier.

Responsible for backups on servers and recovery of data.

Set up workstations and laptops for new employees and workstations to re-deploy; configured systems, ensured network connectivity, and installed and tested hardware and software.

Conducted research on network systems and helped identify potential bottlenecks and latency problems that led to alternative system purchase of equipment for expansion of WAN speed.

Responsible for all communication related to servers and phone systems for scheduled system maintenance, news, and updates.

Systems Administrator & Project Lead for implementation of Time and Attendance web-based system.

Developer for custom reports and data retrieval.

Responsible for phone system training, technical issues, system changes and wireless accounts.

02/1998 – 09/1999: CDM, Inc, Carlsbad, CA

Administrative Assistant

Initial point of contact for Microsoft Office product troubleshooting and software support or issues.

Designed and maintained database and interface for document management system for projects with Senior Engineers.

Provided administration assistance by developing Word, Excel, and Access technology to simplify data tracking and maintenance of reports and charts.

Supported Senior Engineers on several projects for the City of San Diego Water Treatment Plant ($1 billion project).

05/1997 – 12/1997: Coastal Carolina Community College, Jacksonville, NC

Continuing Education Specialist

Supported payroll for continuing education instructors, created and supported ads for quarterly catalogs using graphics program, created new room scheduling system using Excel and course registration paperwork.

Functioned as temporary instructor for a Microsoft Word class.

Designed and maintained databases for data management pertaining to contacts, room scheduling, and Continuing Education Classes.

Developed systems to streamline manual registration processes using Access programming, Word and Excel and processed instructor time sheets using mainframe system for payroll.

08/1992 – 03/1996: FujiCone, Inc, Clinton, NC

Engineering Technician

Designed and supported inventory program and forms to streamline processes.

Developed system to track production and scrap levels.

Designed cost accounting module to cost parts and create profit and loss statements for the accounting department. This system encompassed production, quality, accounting, and engineering and tracked data from each of the departments.

Setup system through Lotus spreadsheet and dBase III programming for analysis and reports.

Leveraged understanding of ERP systems to drive functional improvements and find areas for process development related to newly implemented MRP system.

Technical Business Analyst between Users and Systems Groups/Developers for application support and changes.

Contact this candidate