Service Representative Customer
Resume:
MP
MICHAEL PHOENIX
adxl2u@r.postjobfree.com 470-***-**** Dunwoody, GA 30338
Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills. Skilled Dispatcher with [Number] years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.
Improving Operations
Delegating Work
Processing Orders
Adjusting Routes
a1 transport atl Atlanta, GA
Driver/Dispatcher Office Assistant
10/2017 - 01/2022
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked changes in computer system to keep records current and accurate. Kept detailed and updated records of calls in physical and electronic databases.
Managed daily delivery and work schedules to maximize coverage. AT&T Atlanta, GA
Customer Service Representative
10/2014 - 09/2017
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Couriernet Marietta, GA
Courier Contractor
09/2012 - 08/2014
Coordinated parcel delivery using strong time management skills. Quickly responded to customer inquiries to improve business relationships.
Communicated with dispatchers, management and colleagues to form lasting partnerships.
Developed delivery route understanding to avoid high traffic and construction areas.
EE Smith High School Fayetteville, NC
High School Diploma
06/1995
Summary
Skills
Experience
Education and Training
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