Shelly Kennedy

To work for a company that will be challenging and can utilize my 20+ years of

customer service/collections experience.

*** ****** **

New Hill, NC 27562

865-***-****

adxl2i@r.postjobfree.com

EXPERIENCE

Dura-line- Account Representative-Knoxville

Remote- handle accounts in the West. Work with Sales Rep to provide quotes for products. Work with customers via phone and email to supply their needs.

Tennessee Orthopaedic Clinics, Knoxville —

Collections/RefundTeam Lead

June 2019 - October 2022

Oversee the collections and refund departments, lower overall delinquency and process refunds. Work with patients, explain charges, insurance payments, explain EOB’s and resolving billing problems.

Vanderbilt Mortgage, Maryville — Legal Representative August 2011 - March 2019

Worked with attorneys to foreclose and repossess delinquent properties. Worked with customers to resolve delinquent accounts, prepared legal documents, worked with attorneys from di erent states to monitor the legal process from start to finish. Redflex Tra c Systems, Knoxville — O ce Manager

February 2008- July 2011

Collected fees from tra c citations, and oversaw all aspects of the o ce by keeping detailed reports of all payments. Worked with TN CSR by creating power points. Traveled to clients within the state to resolve issues.

Other Experience:

Treehouse Learning Center 2006-2008

Associate Housing Finance 1998-2002

Waste Management 1997-1998

Ritway, Inc 1995-1997

SKILLS

Excellent phone skills

Collections

Customer Service

Medical O ce

AWARDS

High Five Award - for

excellent customer service

(VMF)

LANGUAGES

English

EDUCATION

U.S. Career Institute, Online - Medical Billing/Coding Currently attending online to earn a degree in Medical Billing/Coding Horace Maynard High, Maynardville — Diploma

Personal Interest

Core Team Leader with Women of Grace - we put on a yearly event for women of the community. My role as a team leader is to obtain donations from local businesses to assist in lowering the out of pocket costs and to provide food for all the attendees. Set menu, plan and coordinate to feed approximately 300-500 people. This was my 4th year as a core team leader.

Fundraiser Coordinator - Gibbs High Boys Soccer - this is a volunteer position, each year I assist in obtaining donations and set up ways to raise money for the soccer team. The funds raised are used to cover travel cost, uniform costs for students who do not have the ability to pay. This is my 2nd year to assist.

Personal Hobbies: hiking, cooking, baking

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