SKILLS, KNOWLEDGE AND ABILITIES

Strong computer proficiency in Microsoft Office programs and Citrix CIS.

Excellent organizational and planning skills.

Ability to make independent decisions.

Ability to manage complex issues creatively and effectively.

PROFESSIONAL EMPLOYMENT

September 2022 – May 2023

STRATEGIC STAFFING SOLUTIONS- Automated Generated Report for Analyst Blue Cross Blue Shield

Performed routine quality audits for multiple organizations

Recognize and document potential errors on member contracts

Document findings of analysis and prepared solutions and recommendations

Compile data and generate reports for System Support to review

Update membership system with accurate and timely account information

April 2007-current

QUALITY IMPROVEMENT SPECIALIST –Detroit Medical Center/Harper University Hospital

Responsible for data abstraction and statistical analysis of data.

Maintain integrity of reporting mechanisms.

Abstract and report to The Joint Commission (healthcare accreditation organization) several process improvement requirements

Maintain and manage process improvement data. Educate physicians, nurses and other clinical staff on the proper documentation requirements in the clinical Electronic Medical Record system in order to meet and maintain regulatory requirements for agencies such as The Joint Commission, Surgical Review Commission, Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program and the Michigan Bariatric Surgical Collaborative.

Work closely with bariatric surgeons and their staff to ensure required standards are being met.

Compiled data and generated reports for quality performance review

Performed routine quality audits, reviews and monitored various operations functions to ensure quality standards, procedures and methodologies are being followed.

Assist with training documentation and development of new processes and procedures

Remain current with all guidelines, work instructions, etc.

January 2000 - October 2004

Medical Assistant -Detroit Medical Center/Hutzel University Hospital

Asset with minor office procedures

Scheduled outpatient testing and inpatient surgical procedures

Maintained accurate medical records and documentation

November 2004 – September 2015

Lead Medical Assistant – Harper Bariatric Medicine Institute

Developed policies and procedures for call center

Scheduled the Bariatric procedures for each patient cleared by surgery

Implemented new and progressive workflow for efficient chart reviews

Implemented system-wide computerized patient complaint tracking system

Developed and implemented training programs to improve customer relations and patient/visitor satisfaction

EDUCATION

Certified Medical Assistant