HAFEEZA SHAHEED

857-***-****

adxl1p@r.postjobfree.com

* *** **** ****.

Boston, MA 02210

EDUCATION

Suffolk University, Boston, MA. May 2016- Bachelor of Science in Criminology

KAPLAN, Boston, MA. March 2023 to Present- LSAT PREP

PROFESSIONAL EXPERIENCE:

Humble Day-Care, Boston MA

Administrative Assistant January 2022- November 2022

● Answered phones and greeted all clients upon arrival in a friendly manner

● Escalated parents/child relation matters accordingly

● Spearhead conflict resolution and parents engagement programs

● Maintained client exit and entry supervision

● Monitored and drafted notices/letters/memos

● Ensured parents abide by program policies and procedures

● Coordinated meetings and advertised office events

● Accommodated special requests

● Processed payments such as credit cards, cash handling, check cashing, and direct billing

Partners In Health Boston, MA March 2020- December 2021 COVID 19- Contact Tracer/Case Investigator

● Placed phone calls to newly diagnosed and potentially exposed patients

● Educated and ensured contacts on approved protocol to reduce the risk of spread

● Completed documentation and data entry

● Responsible for monitor cases and contacts

● Provide guidance, resources, and mental support for safe isolation and quarantine ● Consistent tracking and updating of who’s vaccinated and who is not

● Identify “hot spots” where they are, identify and report trends for analysis

● Maintained handling of extremely confidential information

● Scheduled, maintained and sent out calendar date markers

● Formulated and updated Excel call back worksheet

Bridge Over Troubled Waters, Boston, MA September 2019-January 2020 Operations manager Assistant

● Accepted and sorted donations

● Filed paperwork and data input

● Assisted payroll with vendors invoices

● Responsible for creating files and labels

● Communicated with vendors on work order and discrepancies

● Scheduling hub for maintenance

Quincy Geneva New Vision, Quincy, MA March 2018-August 2019 Executive Housing Director

● Liaison for agencies providing residential services

● Responsible for developing programs, services and activities

● Responsible for enhancing the ability of residents to uphold their lease obligations ● Recruited and supervised City of Boston youth summer workers

● Established and maintained newsletters to keep community engaged

Tufts Health Plan, Watertown, MA May 2016-January 2018 Provider Services Call Center Representative

● Verified/ and updated provider contracts

● Disputed, corrected and processed claims/ appeals

● Informed providers of updated healthcare policies

● Verified/ updated member eligibility/billing

● Mentored providers through provider portal

All-star Staffing, Boston, MA March 2012-April 2016 Recruiter

● Responsible for answering multi-line telephone and directing calls

● Called clients to advertise services

● Scheduled meetings, appointments, and conferences

● Printed, generated, updated and organized client files & mailing lists

● Uploaded tax forms

● Created PDF docs

● Ensured intake form completion

Dim mock Detox Center, Boston, MA May 2007-March 2012 Guest Services Representative

● Booked reservations and input customer information into the computer system

● Managed the office calendar and all scheduling

● Assisted in filing documents

● Registered guests and assigned them to specific rooms

● Accommodated the special requests of guests

● Assisted in the servicing of group room blocks

● Administered room tracking and status

● Coordinated room status updates with the housekeeping staff by notifying housekeeping of all check-outs, early check-ins, special requests, and day use rooms

Humble Services, Natick, MA July 1998-May 2007 President /CEO

● Managed all areas of start-up, including recruitment, marketing, funding, advertising and finances ● Trained and supported individuals from various backgrounds

● Responsible for completing ad hoc projects

● Coordinated meetings and advertised office events

● Researched grants and completed proposals to generate revenue

● Managed Excel spreadsheets for monthly billing on FedEx, Iron Mountain, messenger services, and copy center ● Analyzed payroll information to determine remaining time off balance and employees going over allotted hours ● Recorded all payroll data into Paychex, collected timesheets and verified accurate hours for each employee ● Filing client records along with shredding confidential documents

● Spearhead community outreach program designed to support, mentor and guide at-risk youths

TECHNICAL SKILLS

CSS, Extensive PR software, Paychex and Athena program experienced, Salesforce program experienced, CDC protocol expertise, Knowledgeable in Bookkeeping and Quick books

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