Avis Carter

Killeen, TX *****

adxl13@r.postjobfree.com

+1-254-***-****

Authorized to work in the US for any employer

Work Experience

Data Analyst

Apidel Technologies LLC

April 2022 to September 2022

Assisted in preparing weekly reports around network Accurately extracted data from the database in preparation for forecasting, or report creation Review contracts and supporting documentation for completeness Data entry into a database

Benefits Verification Specialist

Mindlance

September 2020 to March 2021

Contacted insurance companies to verify patient specific benefits program Asked questions regarding patients benefits and complete data entry and forms to document patients benefits coverages

Reviews patient insurance information needed to complete the benefit verification process. Verified specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options. Identified restrictions, documenting and initiating prior authorization process, claims appeals, etc. Completed quality review of work as part of finalizing product. Performed related duties and special projects as assigned. Customer Service Advocate I

TeleTech/Ttec - Temple, TX

November 2017 to November 2019

Customer service advocate for, Optum Specialty/ Optum RX Home Delivery program through United Healthcare

Customer Service Representative

Teleperformance USA - Killeen, TX

September 2015 to May 2017

Provides customer service, responsible for all customer inquiries, questions and ensuring customer satisfaction. Data entry in various software programs. Records and update financial information, collect payments, verification of benefits, billing and enrollment, pharmacy, assists with completion of application when necessary

Student Worker

Central Texas College (Veteran Services) - Killeen, TX October 2010 to May 2014

to students that are dependents of a service members, and/or students that are veterans.

• Assisted with input of data for veterans who attend CTC and who wants to use their MGI education benefits (Chap30(Distance Learning, Europe, East Pacific), Chap 33 (Post 911), Chap 31(Vocational Rehabilitation).

• Updated educational records, input data in Datatel and VA once system, assists with certifying student classes, build and maintain student educational records/ files. Prepares correspondence for vocational counselors.

Petty Officer Sh3

United States Navy

August 2005 to June 2010

Office Support/Administrative Assistant

• Assisted with day to day operations of the quarterdeck (office) that consisted of customer service for the command,

• input data answering telephones calls, processed Red Cross messages, tracking off base vehicle movement of the command .Received and distributed mail.

• Mail processor and directory clerk for command, U.S, Fleet for personnel who transferred from COMFORTABLE Yokosuka.

Receptionist/Office Assistant/Medical Records Clerk Diagnostic Imaging Services - New Orleans, LA

November 2002 to October 2005

November 2002- August 2005

• Greeted customers, determined nature and purpose of visit, and directed or escorted them to specific destinations.

• Prepared information or documents for customers (patients), reports and film..

• Perform administrative support tasks, printed schedules for patients visits. Prepared computers to work with pay records, invoices,

• Filed and maintain records.

• Collected, sort, distributed, or prepared mail, messages, or courier deliveries.

• Prepared correspondences, and other documents, for outside facilities Education

Associate of Arts in Human resources

Central Texas College - Killeen, TX

2010 to 2013

Ba in Human Resource Management

Central Texas College/ Texas A&M - Killeen, TX

2014

Skills

• Customer Service

• Excel

• Microsoft Word

• Leadership Experience

• Insurance Verification

• Typing

• Microsoft Office

• Assisting

• Call Center

• Guest Service

• Microsoft Excel

• Front Desk

• 10 Key Calculator

• Helping

• Guest Services

• Medical Receptionist

• Medical Scheduling

• Medical Billing

• HIPAA

• Medical Terminology

• Phone Etiquette

• Medical Office Experience

• Medical Records

• ICD-10

• Data Entry

• Oracle

• Logistics

• ISO 9001

• Computer networking

• Databases

• Computer hardware

• Business intelligence

• Process improvement

• Order management system

• Computer literacy

• Filing

• Software troubleshooting

• Customer support

• Mobile devices

• CPT coding

• Medical collection

• SharePoint

• Operating systems

• Active Directory

• QuickBooks

• Medical coding

• Google Docs

• Sales

• Accounting

• Inventory control

• Warehouse experience

• Human resources

• Inventory control

• Warehouse experience

• Windows

• Time management

• Microsoft Outlook

• Medicare

• Proofreading

• Contracts

• Communication skills

• Workday

• Oracle HCM

• Business analysis

• Analysis skills

• PeopleSoft

• SQL

• Data management

• Pivot tables

• Salesforce

• Quality control

• Data collection

• Tableau

• Analytics

• Relational databases

• Power BI

• Continuous improvement

• Data governance

• ServiceNow

• Agile

• Siebel

• Program management

• ICD-9

• Patient monitoring

• Employment & labor law

• Clerical experience

• Presentation skills

• ADP

• Documentation review

• Tax experience

• Microsoft Project

• Microsoft Access

• Warehouse management system

• Negotiation

• Research

• Learning technology

• AI

• Machine learning

• Data visualization

• Accounts payable

• Payroll

• Banking

• Financial accounting

• Data analytics

• 5G

• Telecommunication

• 4G/LTE

• Visual Basic

• Accounts receivable

• EHR systems

Military Service

Branch: United States Navy

Rank: E-4

Certifications and Licenses

Enrolled Agent

Assessments

Customer Focus & Orientation — Proficient

December 2019

Responding to customer situations with sensitivity Full results: Proficient

Medical Receptionist Skills — Proficient

March 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer Service Phone Interview — Proficient

March 2020

Listen to candidates' responses to key questions to assess their experience, motivation, and people skills

Full results: Proficient

Working with MS Word Documents — Completed

March 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed

Medical Billing — Completed

February 2020

Understanding the procedures and forms used for medical billing. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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