Jenny McKenna

***** ***** ***

Cleveland, OH ****1

216-***-****

adxl12@r.postjobfree.com

Objective:

I believe in an energetic, creative work environment where communication and hard work are valued. My goal is to obtain a position in which I can make a positive difference and reach a company’s mission and goals, as well as advance and enhance my career skills and interests.

Experienced bank teller known for delivering friendly service and personalized attention to all customers. Contribute to achieving branch sales goals by recommending products and services that meet customer needs. Solid knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash and other assets.

Bank Teller & Retail Banking Operations

Accurately process customer teller transactions Help customers meet financial goals. Provide valuable in-person services as the industry moves to mobile and automated banking solutions. PROFESSIONAL EXPERIENCE

H&R Block – Cleveland, OH Front Office Assistant December 2021 thru May 2023 Seasonal Customer professional representative in charge of front office duties. Contributions:

Scheduling appointments

Cold calling

Filing

Collected payments from tax clients

Handling Tax Documents for clients

Third Federal Savings and Loans – Cleveland, OH CSR 2 October 2019 to May 2021 Dedicated personal banker providing thoughtful and trustworthy customer solutions and financial option exploration. Contributions:

Opening and Closing Branch

Vault Experience

CSR 2

Teller plus account opening

First National Bank – Westlake, OH Bank Teller, 2017 to October 2019 Building new relationships in the community of Westlake, OH. Manage deposits, withdrawals, transfers, and any other transactions the consumer may need; verify customer identification, signature, balance information; process loan payments as well as opening new accounts.

Contributions:

Served as the first point of contact with customers in a courteous and professional manner.

Familiarized with Smart ATM operations and procedures.

Opening and Closing Branch

Vault Experience

Balance ATM and the Branch often totaling more than $100,000.

Assumed a leadership role in the absence of other employees and maintained that the bank floor operated normally while having a positive attitude.

Process standard teller transactions for customers including servicing client accounts, accepting loan payments, cash checks, balance the branch, handling night deposits, order checks, order ATM/Debit cards. LaVonna Wilcox Resume, Page 2

Discount Drug Mart - Cleveland, OH Customer Service/Bookkeeping Representative, 2002 to Oct 2016 Handled transactions and managed cash register drawer reports for electronics retailer. Contributions:

Recognized for drawer-count accuracy, customer service excellence and outstanding work ethic throughout employment at Discount Drug Mart.

Built rapport with customers, displaying friendly, attentive service in all interactions.

Assisted customers in paying utility bills

Audit Ohio Lottery

Ordered, sold and reconciled invoices for RTA passes

Audited Postage for the store

AML trained for Western Union

HIPPA Certified in pharmacy

Assisted customers with special needs and disabilities with a positive and caring attitude. References upon request