Customer Service Store Manager
Resume:
Julie Mitchell
Robertsdale,Al
**********@*****.***
Summary
Experienced Retail Manager with many years of experience in leadership, sales, reporting, managing a team, recruiting, HR and building successful businesses.
Education
University of Phoenix
-Associates in Criminal Justice
-Bachelors of Science in Criminal Administration and Management
Employment History
Old Time Pottery
Store Manager
09/21-Presently Employed
Exceed specific team goals and resolve issues
-Oversee inventory management to minimize shrinkage
-Deliver excellent customer service by greeting and assisting each customers
-Hiring, orientations, I-9’s, terminations, documented counseling's, HR
-Create attractive store displays to generate customer interest
-Manage a well maintained and organized store
-Strengthen work flow and productivity by hiring, managing and developing top talent
-Process shipments and maintain well organized stocked shelves
-Enforce adherence to policies, standards and security procedures
-Resolve customer problems by investigating issues and and building rapport
-Delegate work to employees based on shift requirements, individual strengths and unique training
-Managed scheduling and employee requests and time off
Cubesmart 11/1/21-5/22
General Manager
-oversee and manage whole entity of the property and units
-work with customers to keep them out of auctions and liens
-constant calls on reservations, leads and rental past due
-keep grounds and building clean and free of debris and make sure all aspects of the building are working properly at all times.
-maintain great relationships with the customers and community
Lebo's
Store Manager
8/20-9/21
-Exceed specific team goals and resolve issues
-Oversee inventory management to minimize shrinkage
-Deliver excellent customer service by greeting and assisting each customers
-Create attractive store displays to generate customer interest
-Manage a well maintained and organized store
-Strengthen work flow and productivity by hiring, managing and developing top talent
-Process shipments and maintain well organized stocked shelves
-Enforce adherence to policies, standards and security procedures
-Resolve customer problems by investigating issues and and building rapport
-Delegate work to employees based on shift requirements, individual strengths and unique training
-Managed scheduling and employee requests and time off
-Hiring, orientations, I-9’s, terminations, documented counseling's, HR
Lidl
Store Manager Support
June 2019-Aug 2020 (1yr 2mos)
-store manager training program 6 months
-stocking, managing work flow and business initiatives
-Covered store when store manager not present
Old Time Pottery
Store Manager
Charlotte, North Carolina
Oct 2015- June 2019(2yrs 11mos) 9/21-Dec.2021
-Hiring, recruiting
-Exceed specific team goals and resolve issues
-Oversee inventory management to minimize shrinkage
-Deliver excellent customer service by greeting and assisting each customers
-Hiring, orientations, I-9’s, terminations, documented counseling's, HR
-Create attractive store displays to generate customer interest
-Manage a well maintained and organized store
-Strengthen work flow and productivity by hiring, managing and developing top talent
-Process shipments and maintain well organized stocked shelves
-Enforce adherence to policies, standards and security procedures
-Resolve customer problems by investigating issues and and building rapport
-Delegate work to employees based on shift requirements, individual strengths and unique training
-Managed scheduling and employee requests and time off
Ollies Bargain Outlet
Store Manager
Rock Hill, South Carolina
August 2014 –August 2015 (1yr-left to go to real estate school)
-Managed store appearance, including merchandising and displays, signage and organization
-Delivered excellent customer service and trained team members customer service skills
-Managed sales, reconciled cash and made deposits while performing store opening and closing duties
-Hired, trained and managed a team of 60 associates including evaluating performances and enforcing disciplinary actions
-Created and delivered weekly schedule assignments to staff members in a timely manner
-Delegation of work to employees and mentored associates to achieve their goals and aspirations
-Enforced policies, standards and loss prevention protocols
-Exceeded customer service to build sales and rapport with the community
Michaels
Store Manager
Charlotte, North Carolina
December 2003 – August 2014 (10yrs 9mos)
-Oversaw all store operations while generating over planned sales
-Delegated work to employees based on shift requirements, individual strengths and unique training
-Hired, trained and managed a team of 60 associates including evaluating performances and enforcing disciplinary actions
-Proactively identified and solved complex problems that impacted operations management and the business direction
-Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
-Resolved customer issues and built rapport
-Trained staff to deliver outstanding customer service
-Managed store appearance, including merchandising and displays organization and cleanliness
-Monitored inventory and ensured optimal security controls to maintain costs and customer issues regarding external loss prevention techniques
-Managed reporting and ensured procedures to keep sales and profits above plan and LY
-Managed scheduling and employee requests and time off
VF Factory Outlet
Assistant Manager
Myrtle Beach, South Carolina
January 2001 – December 2003 ( 2yrs 11mo)
-Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, inventory control and merchandising
-Handled employee scheduling to ensure adequate staffing for each shift
-Recruited and hired individuals
-Monitored weekly inventory control and created templates to ensure optimal stock was being ordered for sales increase and presentation of the business
-Created merchandising presentations to motivate impulse purchases
-Helped to build new store from ground level to grand opening status
-Improved efficiency by training staff on best practices and procedures
Walmart
Assistant Manager
Snellville, Georgia
August 1990 – January 2001 (10.5yrs)
-Oversaw daily opening and closing procedures before new supercenter status
-Initiated inventory control measures to manage and replenish stock, maintain costs, meet customer demands while monitoring clothing, accessory and shoe levels
-Maintained store appearance including rack and shelving organization, store layouts and planogram planning and implementation
-Improved efficiency by training staff on best practices and procedures
-Supported long term business strategies, generation guest relations feedback for process improvements
-Oversaw many of the clothing areas and cosmetics
Professional Skills
Microsoft and computer skills:Expert
Leadership : Expert
Delegation: Expert
Excel, windows and word doc: Expert
Sales building : Expert
People skills: Expert
Customer Service: Expert
Inventory: Expert
Training: Expert
Retail Sales: Expert
Customer Service: Expert
Merchandising: Expert
Languages
English: Conversational
References upon request
Contact this candidate