Documentation Specialist Front Desk
Resume:
**** *. ******* ***** ** #****
Carrollton, TX ***06
adxky8@r.postjobfree.com
Tiffany Winters
SKILLS
Dynamic, motivated professional with 10+ years of extensive administrative customer service,
and sales experience. A capable self-starter, with strong team building, organizational, and
leadership skills. Demonstrated proficiency in various computer software programs including:
Microsoft Office Suite, Fortracs, LISA, iClear, Vendorscape, DefaultWorkflow, HomePath, LPS,
MSP, VLS, CMS, ADF, SharePoint and ICAT.
EXPERIENCE
JP Morgan Chase, Coppell,TX — Transactions Specialist Supervisor
March 2021 - February 2023
● Responsible for day to day operations for about 10-13 Plastic Readiness Employees
● Drive Results by setting clear direction and driving performance.
● Enable the team by empowerment and building the team through diversity and inclusion.
● Leading inclusively by making diversity and inclusion a priority and coaching to make an impact.
● Growing Talent by fostering feedback and guiding careers through internal mobility.
● Evaluating and Performance of monthly and annual reviews for frontline workers.
● Provide feedback on a peer and Senior Management Level of Procedural and Policy Gaps
● Project enhancements regarding LMOS and Six Sigma Methodology
JP Morgan Chase, Coppell,TX — Operations Specialists III
October 2018 - March 2021
● Functions as Support for Auto and Manual Insertion Departments regarding quality at the source
● adherence.
● Support for GDS Testing Coordinator
● Provide trend Analysis reporting to senior management for Quality at the Source functionality.
● Supervised a small team of 5-10 employees.
● Manually process documents end-to-end that are not supported by the automation process,
including hand
● Folding, inserting, sealing, and metering of mail
● Assist with the interpretation and capture of UPS, FedEx and USPS shipping requirements
● Escalate and report all matters delaying the timely processing of printed data files
● Establish and maintain strong client relationships with Print, Insertion, and Dispatch
● Coordinating, reviewing, and extracting data files from various lines of businesses within JP Morgan
for mail distribution.
● Offered clients the following services:
First Class Mail presentment
Standard Class Mail presentment
E-certified Mail presentment
USPS Express and USPS International Express Mail presentment
Fedex Letter/Packages/Freight presentment
UPS Letter/Packages/Freight presentment
Track One and Interoffice mail presentment
● Providing and validating reconciliation of all files received daily and meeting client service level
agreements
● New business management to onboard new products
● Change management to support technology and process improvements and document changes
JP Morgan Chase, Lewisivlle, TX — Workflow Coordinator
April 2017- October 2018
● Assist and support the production floor with loan inventory management. This included Short Sales
and Modification production teams.
● Supervised and sent reports to the production floor to assist in maintaining service level
agreements.
● Coach and mentor production floor regarding policy and procedures within the department.
● Work with senior management to identify gaps in departmental policies and procedures.
● Provide support to the production floor in working with investors such as Freddie Mac, Fannie Mae,
FHA and VA.
● Research loans that are out of Service Level Adherence for the production floor.
JP Morgan Chase, Lewisivlle, TX — Documentation Specialist
November 2015-April 2017
● Prepare and execute Proof of Claim for active chapter 7, 11. 12 and 13 bankruptcies.
● Validation of 410 and 410 Ledger for Proof of Claim.
● Review Chain of Title documents to support Proof of Claim.
● Review AACER/PACER to monitor active bankruptcies and updates for each case.
● Evaluate Cram downs, lien strips and motion to values via docket in AACER/Pacer.
● Responsible for completing chapter 13 plan reviews.
JP Morgan Chase, Lewisivlle, TX — Operations Specialist
February 2010 - November 2015
● Validated deed in lieu, short-sale and modification process
● Evaluated IBPO and RMV.
● Validated Credit Report.
● Validation and Scrubbing of Reports for Home Equity: FDCPA and Multiple Left Message Reports.
● Hotels.com Arlington, TX
● Responsible for supervision of 10-20 employees.
● Responsible for hiring new employees based on needs of business.
● Successfully mentored and coached agents based on policies and procedures within the company.
● Worked with workforce management and Line of Business in reporting FMLA and leave of absence.
Hotels.com, Arlington, TX - Sales Supervisor
February 2005 - February 2010
● Msanage, lead, developed and retained 10-20 employees.
● new employees based on needs of business.
● Successfully mentored and coached agents based on policies and procedures within the company.
● Worked with workforce management and Line of Business in reporting FMLA and leave of absence.
Radisson Hotel Dallas/Sheraton Brookhollow Dallas, Dallas, TX — Convention Services
Manager
May 1999 - December 2004
● Responsible for meeting services with external clientele.
● Built relationships with front desk staff to assist with taking care of guest services within the hotel.
● Booked hotel rooms and meeting space for various size groups.
Computer Skills
Microsoft Office Applications
Database
Multi-level platform systems
References available upon request
EDUCATION
Texas College,— Bachelor’s of Science
August 1996- May 1999, Tyker, TX
Major - History/ Minor Political Science, 3.4 GPA
Kaplan University,— Master’s of Business Administration
July 2013 - December 2015, Davenport, IA
Major - Human Resource Management, 3.4 GPA
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