General Manager Team Member

Jennifer Swavely

adxkxg@r.postjobfree.com C: 484-***-**** Palm Springs, CA. 92264

Summary

Accomplished and dedicated industry professional. Building strong leaders with a focus on diversity, equity and inclusion to foster a healthy work environment, better talent retention, a more innovative team & better decision making. Proven track record of generating new business by implementing strategic initiatives while driving a culture of hospitality and accountability.

●Leadership Developer

●Brand Ambassador

●Strong Communicator

●MIT trainer

●NRO execution

●HR Ambassador

●Menu development

●Profit maximization

●Strong Business acumen

●High level Operational leader

Skills

Experience

02/2020-08/2022

Hawkers Asian Street Food

Chapel Hill, NC

Charlotte, NC

Dallas, TX

Orlando, FL

General Manager in charge of MIT development and Operational excellence

●Working knowledge of operating systems: Microsoft Office Suite, Toast POS, Restaurant R365 inventory/scheduling management, Paylocity, Indeed, The Street, Slack, Tip-Network, Gratshare, Certify, Ring central, Wisely, Hot schedules, ADT, 3rd Party delivery, Jolt and more.

●Leadership accountability including bi-weekly one on one with leadership, IDP development, weekly manager meetings and daily communication tracking through teams

●Developed & Mentor Multiple Hourly Team members to leadership/ salary positions across Multiple locations

●Instrumental In driving the MIT experience across Multiple locations

●Launched NRO’s In Chapel Hill and Dallas, Bringing brand awareness to new regions while building relationships within the community.

●Maintained a perfect 100% Health Inspection Score In Chapel Hill Location

●Worked with UNC University to build catering program, catering to multiple UNC Hospital & University departments including BY-weekly catering to UNC Basketball team and multiple student lead events.

●Daily Operations including HR, Hiring, purchasing, Inventory, Pars, organization, Cleanliness, Scheduling, Facilities, Marketing implantations, new menu rolls outset, Line-checks, Sales & Labor forecasting to Optimal Labor, orientations, Onboarding and Guest relations.

●Champion of Brand Mission & Culture- Including Daily Pre-shifts, Team Member of the Month celebrations, Slack Postings and Implementing Ice Cream Saturdays across two locations!

●Met or exceeded company Budgeted expectations/ company bonus structure resulting in Leadership Bonuses across multiple locations for last 1.5 years.

11/2015-11/2019

The Common Man

Restaurant

Claremont, NH

08/2014 - 09/2015

Buffalo Wild Wings

Wilkes Barre, PA

General Manager

●Responsible for $2.5 million in sales inclusive of dine in, bar, food, to-go, and banquet events.

●Established restaurant business plan by surveying restaurant demands, identifying, and evaluating competitors, and preparing financial and sales projections

●Consistently exceeded sales goals by 140% for the last 8 months through expansion of Event Department and reorganization of staff and operations

●Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences

General Manager

●Responsible for $3.5 million in sales annually

●Motivated diverse team of managers and 130 employees through acknowledgement of hard work, achievements, and instilling accountability while leading by example

●Established positive relationships within the community through hosting successful charity events

01/2013- 07/2014

Lonestar Steakhouse

Wilkes Barre, PA

General Manager

●Responsible for $1.5 million in sales annually

●Oversaw 52 employees by training, mentoring, and reorganizing to reflect best operations practices

●Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality, and customer satisfaction

06/2010 - 11/2012

Buca Di Beppo

Wyomissing, PA

Assistant General Manager

●Responsible for $2.5 million in sales annually

●Evaluated employee performance and developed improvement plans

●Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction

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