Customer Service Call Center

PINKY DESAI

Sayreville, NJ *****

732-***-**** - adxkwx@r.postjobfree.com

PROFESSIONAL SUMMARY

To establish a long-term association with an esteemed organization for the purpose of accelerating the growth of the company and also to utilize skills in accord with the company's objectives in the most optimal way, simultaneously preparing for a managerial role in the future. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls, and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration, and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy, and full compliance with regulatory requirements.

SKILLS

Customer Service (7 years)

Customer Care (7 years)

Account Reconciliation

Accounts Receivable

Order Entry (7 years)

QuickBooks

General Ledger Reconciliation

General Ledger Accounting

Office Management

Languages

Hindi - Expert

Gujarati - Expert

Marathi - Expert

English - Expert

Assessments

Call center customer service — Proficient

January 2022

Demonstrating customer service skills in

call center settings

Full results: Proficient

Customer service — Proficient

Identifying and resolving common

customer issues

Sales skills — Proficient

Influencing and negotiating with

customers

Warehouse associate — Familiar

Development in any professional field.

Core Competencies

Ten years of experience in all the aspects

of Retail business,

Five years of professional experience in

Administration, Sales, Finishing,

Inventory control and Front

Desk auditor.

Computer proficiency:

Microsoft Application Office 97-2016

Word, Access, Excel, Power point,

Desktop Publishing.

Programming:

Visual Basic, HTML

Other:

Peachtree accounting

Diasperk

J D Edward

Right Click

EDI

Research Skills

Account Updating

Credit Risk Evaluation

AR Reporting

Maintenance Requirements

Excellent Team Leadership

Collections

May 2021

Assesses the tendencies that are important

for success in warehouse roles

Full results: Familiar

Written communication — Familiar

March 2021

Best practices for writing, including

grammar, style, clarity, and brevity

Customer service manager — Familiar

Managing customer service

representatives and resolving customer

issues

Indeed Assessments provides skills tests

that are not indicative of a license or

certification, or continued

Monthly Reconciliations

Customer Care

Credit Approval and Denial

Account and Ledger Reconciliations

Office Organization

Accounts Payable and Receivable

Typing and 10-Key Entry

Invoice Statements

Timely Processing

WORK HISTORY

02/2022 to Current Account Receivable

Automann

Account Receivable, Wire applications, check deposits and applications, collections, Ageing report, from

A/R fronts, RMA's, credits application

Credit cards collection and payments applications, set up new customers, order approving

Billing and Customer Service

11/2013 to Current Inventory Controller

Goldiam USA Inc

Specialty in customer relations, managing inventory, fill order, do special orders, run stock reports, reconcile, givetotals to management- year around inventory Billing (Jewelry - including Diamond)

All purchase Invoicing, Purchase Memo, Purchase credit, Purchase return, Sales Invoicing, Sales Memo,

Sales Credit, Sales Returns, Repairs, E.D.I's., entering sales orders shipping Mdse, reconciling

Supervising Shipping and, receiving

Creating proposals,

Credit Note, Collection: Collecting Checks, and Accepting Credit cards Customer Service attending customer's sales phone queries, contact contractors Reporting the Sales figure to vice President of the Company, help on reconcile memo Accounts, filling,running credit card report, settlement reports, and daily register. 06/2008 to 11/2013 Inventory Controller

Jay Gems

Inventory Controller managing inventory, fill order, do special orders, run stock reports, reconcile, givetotals to management- year around inventory Billing (Jewelry, Diamond, Pearl, Color stone)

All purchase Invoicing, Purchase Memo, Purchase credit, Purchase return, Sales Invoicing, Sales Memo,

Sales Credit, Sales Returns, Repairs, E.D.I's., entering sales orders shipping Mdse, reconciling

Supervising Shipping and, receiving

Creating proposals,

Credit Note, Collection: Collecting Checks, and Accepting Credit cards Customer Service attending customer's sales phone queries, contact contractors Reporting The Sales figure to vice President of the Company, help on reconcile memo Accounts, filling,running credit card report, settlement reports, and daily register. 08/2004 to 01/2008 Inventory Controller

Rosy Blue Fine

Managing inventory, fill order, do special orders, run stock reports, reconcile, givetotals to management- year around inventory

Billing (Jewelry, Diamond, Pearl, Color stone)

Sales Invoicing, Sales Memo, Sales Credit, Sales Returns, Repairs, E.D.I's., entering sales orders shippingall the Mdse

Apply Credit Note, Collecting Checks, and Accepting Credit cards Customer Service attending customer's sales phone queries, contact contractors Reporting The Sales figure to vice President of the Company, help on reconcile memo Accounts, filling,running credit card report, settlement reports, and daily register EDUCATION

2004 Associate Science: Business Administration Accounting National Business College & Technology - Martinsville, VA 1990

Hinduja Collage of CommerceSenior Secondary School - Mumbai, Maharashtra CERTIFICATIONS

accounting (10+ years) Desktop Publishing. EDI (10+ years) Excel (10+ years) Inventory

(10+ years)

LANGUAGES

Gujarati

Native or Bilingual

Hindi

Native or Bilingual

English

Full Professional

Contact this candidate