OBJECTIVE: Enthusiastic hardworking professional with 8 years of experience in various customer service roles.

QUALIFICATIONS:

-Skilled communicator with hands-on experience with different administrative positions. Able to learn and work quickly with automated systems while keeping integrity and attention to detail.

-Knowledgeable in all aspects of customer service careers, including, computer and telephonic communication, records management, security, and quality control procedures.

-Able to work independently, very task oriented, also excels in a team environment. Will work towards company and personal goals.

SKILLS:

•Organizational skills

•Communication and phone etiquette

•Microsoft Office (Teams, Outlook, Excel)

•Teamwork

•Digital communication

•Interpersonal skills

•Management skills (scheduling,, organized book keeping, managing co-workers)

•Analytical Skills

EMPLOYMENT:

January 2021 – Present

Pet Groomer/Receptionist, Millerstown, PA

Bark of The Town Pet Grooming and Kennel

Communicate with clients for scheduling, necessary paperwork and go over safety procedures.

Process new clients into system and record keeping for all pets and owners.

Groom pet with attention to detail, and the upmost care and respect.

Maintain standards set by owner, following set of values of family run business. Upholding customer service and pet care standards.

August 2018 – January 2021

Pet Groomer/Receptionist, Dallastown, PA

Tail Country Pet Resort

•Managed electronic filing systems, record information, maintained documents such as

health records and other materials using Microsoft excel and outlook while helping with scheduling for staff.

•Answered all incoming calls and sent correspondence through email in a timely manner while still competing other assigned tasks with exceptional customer service and time management skills.

•Simultaneously worked as receptionist while being a groomer, bathing, trimming nails and cutting hair.

•Kept up with health knowledge and familiarity of animals to be able to care for them properly.

March 2017 – August 2018

Imaging Receptionist

Allied Universal Security, Harrisburg, PA

•Provided security for multiple locations throughout PA

•Maintained current knowledge of new policies and regulations through continuing training courses.

•Responsible for safety of all personnel and customers in each facility, keep diligent and alert for anything that may be a threat.

EDUCATION:

Associate Degree In Criminal Justice, York Technical Institute, York, PA – September 2017

** References available upon request.

Contact this candidate