Jennifer Marie Garner

**** ********* ***, ******, ** 38801

Cellphone: 662-***-**** Home: 662-***-****

OBJECTIVE:

The key to good customer service is to meet customers best expectations. Great customer service means doing every time a customer reaches out. Good customer service is quick, easy, personalized and empathetic. Providing good customer service starts with an empowered agent.

SUMMARY OF QUALIFICATIONS:

●18 years’ experience in emergency dispatching

●Well versed in determining the nature and the location of all emergency situations, and routing and mapping techniques

●Highly skilled indenturing the nature and location of every emergency in depth knowledge of operation a variety of communication equipment

●Adept at dispatching, covering several locations simultaneously

WORK EXPERIENCE:

First Source, LLC, Patient Care Advocate. Baptist Memorial Hospital New Albany Ms. November 2021-Present

●Reed’s Metals, 120 Industrial Park Rd. Saltillo Ms., MS - December 6, 2018 -Present

●Orthopedic Institute, 499 South Gloster Creek Village G1 Tupelo Ms.-- September 2016- December 2018

●Waste Management 499 Gloster Creek Village, Tupelo, Ms. May 2016 December 5, 2018 - Duties: Container Delivery Special Logistics Dispatcher

●Lee County Sheriff's Dept. 510 North Commerce Street Tupelo, MS - July 2010-February 2, 2015- Duties: Emergency Dispatcher for Law Enforcement Officials

●The Mall at Barnes Crossing Security 1001 Barnes Crossing Road, Saltillo, MS -April 2012 - May 2014 Duties: Security Dispatch for Mall Security

●Tippah County Sheriff's Office 205 North Spring Street, Tupelo, MS - March 2001- July 2009 Duties: Handling over 21 Emergency Lines in the 911 Operation Center & Public Relations

EDUCATION:

●Blue Mountain High School 1993 Graduate

●Blue Mountain College 1993 to 1998 Graduate in Telecommunications (Associates Degree)

SKILLS:

●OSC Monitoring Systems

●NCIC (National Criminal Instant Background Check)

●Handling multiple Phone lines and talking to several customers and handling the public daily

●Fuse Phone Lines - Digital Monitor Phone System

●Digital Recorders

●Agency Management

●Scanners and Printers for Multiple Systems

●Computer Base Electronics

●CAD System with multiple phone lines

●Speak Communicational Spanish

●Excellent Listening Conditions

●Demonstrated ability to provide training from experience

●Logistics in routes and Monitoring drivers and officials in a timely manner

●Noting Accounts accurately and officially

REFERENCES:

Anthony Jasay: Reed’s Metal General Manager – 662-***-****

Daniel Knotts: Sales Manager – 662-***-****

April Benson: Investigation Affairs at Memphis PD – 662-***-****

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