Nicholas Rider

DeLand, FL *****

adxkuz@r.postjobfree.com

+1-407-***-****

Authorized to work in the US for any employer

Work Experience

Data Conversion Analyst

Paylocity - Remote

November 2022 to Present

IT Admin Support

Deloitte - Lake Mary, FL

April 2022 to November 2022

Set up new employee computers utilizing Linchpin and installing appropriate software based on the employees job role. Troubleshoot and track tickets in ServiceNow for any software or system issues. Also, I utilized Microsoft Excel frequently to track inventory that is conducted weekly. Benefits Account Manager

Paylocity - Lake Mary, FL

December 2021 to April 2022

Main point of contact for a client base of about 35-40 clients. Assist clients and build out plans for open enrollment. Manage day to day inquiries and troubleshoot Paylocity software issues that the clients may experience, such as, EDI transmission issues, file requests & more. Jr. Centralized Specialist

ConcordRents Property Management - Maitland, FL

June 2021 to August 2021

ESSENTIAL FUNCTIONS:

1. Support and Perform Deposit Accounting Process: Process certified letters, scan documents and upload to the Document Center. Reconcile resident’s final billing statement upon move out to ensure proper standardized accounting performed for assessed charges and credits. 2. Support and Perform Move-in and Renewal Process: Track pending move-ins and renewals that are approaching expiration or already expired. Perform functions within the company software to ensure proper setup of all move-ins and renewals, drafting leases and addenda. 3. Support and Perform Credit Adjustments Process: Assist in research related to the credit adjustment process. Perform the essential function and process within the company software to authorize resident credits to ledgers.

4. Daily, weekly and monthly reporting: Reviews daily, weekly and monthly reporting to analyze progress, eliminate deficiencies and to ensure systems are followed. Support Specialist I

Paylocity - Lake Mary, FL

December 2020 to June 2021

Assist employees with any HSA, FSA, HRA, and COBRA questions they may have. Process claims for reimbursement out of their medical spending accounts if proper documentation is provided. Train new hires on proper way to handle calls, emails, claims, etc. Medical Banking Specialist

Blue Cross Blue Shield - Orlando, FL

October 2019 to April 2020

Assist employees with any HSA, FSA, HRA, and COBRA questions they may have. Process claims for reimbursement out of their medical spending accounts if proper documentation is provided. Train new hires on proper way to handle calls, emails, claims, etc. Behavioral Health Technician

Aspire Health Partners - Orlando, FL

May 2019 to October 2019

Assess all patients being admitted and assist them in their needs to determine if they will be getting discharged. Since I work on the Crisis Unit, all types of people come in, so having the knowledge on mental health is a major key in my role.

Use Avatar, fill medical forms, handle admissions & discharges daily. Technical Support Representative

Asurion - Orlando, FL

June 2018 to June 2019

Assist customers when they call in with any troubleshooting they made need done to their devices, providing excellent customer service to stay at a 5 star rating, assist my supervisor in holding team meetings, as a peer advisor I would also assist with any new hire training classes to get all new hires prepped to be the best they can be.

Warehouse Associate

ALDI - Haines City, FL

October 2017 to August 2018

Obtain customer satisfaction by picking merchandise to send out to the stores, keep a safe environment, audit orders.

Sales Representative

AT&T - Kissimmee, FL

September 2017 to March 2018

Customer service, computer and cell phone knowledge, stay up to date on new marketing and promotions.

Assistant Behavior Analyst

Johanna McDonald, llc - Orlando, FL

October 2015 to September 2017

Duties were to assist individuals with identifying their needs and formulating treatment plans to manage problematic behaviors. Also, monitored the progress of the clients under their care and collaborate with family members and/or caregivers to determine best address long-term goals. Education

High school diploma

Oviedo High School

May 2016

Skills

• Customer service

• Data entry

• Benefits administration

• Payroll

• Human resources

• Accounting

• Microsoft Office

• Software Troubleshooting

• Behavioral Health

• Property Management

• Technical Support

• Employee Orientation

• Active Directory

• Help desk

• Troubleshooting

• Operating Systems

• Active Directory

• IT Support

• Desktop Support

• Analysis skills

• Communication skills

• Microsoft Excel

• SAP ERP

• ServiceNow

• Microsoft Windows

• Microsoft SharePoint

• HRIS

• Human capital management

• EDI

• Oracle

• AS400

• Big 4

Certifications and Licenses

CPI

October 2019 to Present

CPR/BLS

October 2019 to October 2022

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