Administrative Assistant Customer Service

TIFFANI LIVINGSTON

*** **** ****** ****

AUSTINVILLE, VA 24312

CELL: 252-***-****

E-MAIL: *****************@*****.***

PROFESSIONAL SUMMARY

Administrative Assistant with 5+ years experience at efficiently working in a front office role. Experienced in working with upper-management and customers in a fast paced environment. SKILL HIGHLIGHTS

● Microsoft Office

● Customer Relationships

● Multi-tasking

● Problem Solving

● Team Leadership

EDUCATION AND TRAINING

High School Diploma

Hermitage High School 2003-2007

Career Studies Certificate – Medical Office Assisting Southside Virginia Community College August 2013-December 2014

● Member of Phi Theta Kappa, Vice President / Alberta-Emporia Liaison

● Member of Phi Beta Lambda, Treasurer

PROFESSIONAL HISTORY

Food Lion Inc. September, 2021 - December, 2021

Hillsville, VA

Grocery Conditioner

Responsibilities:

Greet customers with a friendly, helping hand; Maintain a clean and friendly atmosphere for the customers; Ensure all product is in its rightful place and tags are properly shown; Remove damaged and unlabeled merchandise from the shelves; Move product to the front of the shelves so easier to reach for customers; Practice safe handling of broken merchandise. Driveline Retail Merchandising March 2021 — Sept. 2021 New River Valley Area, VA

Merchandiser

Responsibilities:

Work with Management of multiple store locations to reset plan-o-grams; Replace old merchandise with new merchandise in stores; Use mobile phones and computers to read and submit work orders; Work with other merchandisers in the district for bigger projects. Carter & Dwyer Attorneys at Law February, 2010 – 2015 Boykins, VA

Receptionist

Responsibilities:

Greet visitors warmly and make sure they are comfortable; Call persons waiting for visitors and book them a room to meet in; Answer phones; Route calls to specific people; Take and relay messages; Schedule meetings and conference rooms; Ensure reception area is tidy; Collect and distribute parcels and other mail; Coordinate mail flow in and out of the office; Send email and faxes; Perform basic bookkeeping, filing, and clerical duties; Arrange appointments; Update appointment calendars; Schedule follow-up appointments

RGIS, LLC. June 2013–July 2014

Richmond, VA

Inventory Expert

Responsibilities:

Proficient with the RGIS hand held computer and other inventory equipment; Achieve established average per hour (APH) counting goals while ensuring accuracy and integrity of the data collected in all inventories worked; Adhere to all company policies and procedures; Maintain a high level of confidentiality in all duties; Complete other duties as assigned by Management; Relate information clearly and accurately, verbally and in written form, in a positive manner that yields cooperation; Take initiative to explore and suggest new approaches that can impact quality and/or quantity of job performance and organizational effectiveness, innovative, demonstrate a sense of urgency and deliver excellent output.

Dollar Tree September, 2010 - April, 2011

Emporia, VA

Cashier

Responsibilities:

Provide Exceptional Customer Service through greeting customers, Answering questions; Register operations and cash handling involving cash credit and check transactions; Maintain clean and orderly checkout area; Process merchandise returns and exchanges; Resolve customer complaints; Sell products or services; Price merchandise; Replenished floor stock Staples, Inc. October, 2007 - January, 2010

Roanoke Rapids, NC

Retail Team Leader

Responsibilities:

Provide Exceptional Customer Service through greeting customers, Answering questions, recommending products based on needs, and resolving issues; Register operations and cash handling involving cash credit and check transactions; Maintain clean, safe and orderly work environment; Direct, supervise, train, and evaluate personnel; Maintained knowledge of current promotions; Assisted in facilitating annual physical inventory counts; Replenished floor stock and processed shipments to ensure product availability for customers.

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