Elizabeth Rena Charpia

Hospitality and Business Management

Summerville, SC 29483

adxksj@r.postjobfree.com

+1-843-***-****

Enthusiastic Hospitality and business professional with 15+ years of over the top guest and client satisfaction. Background known for demonstrating superior interpersonal skills, and influencing clear and effectual communication between employees & customers/ clients . Eager and ready to bring my knowledge, expertise, and passion to your company. Authorized to work in the US for any employer

Work Experience

PM Manager

TOWN AND COUNTRY - Charleston, SC

January 2020 to March 2020

• Bar Manager for hotel bar training and overseeing staff and the restaurant during PM shift.

• Handling customers, staff paperwork at end of am shift

• collecting inventory count

• bartending

• prep of food

• educating my staff how to lead their shifts each night with exceptional customer service. Business Development Specialist

Baker Motor Company - Charleston, SC

July 2019 to December 2019

• Scheduled customer appointments

• Answered multi-line phone system and directed calls to requested individuals

• assisted salespersons with incoming customers and scheduled follow up visits

• Utilized “e-leads” computer-based sales program

• Performed various office duties that included typing intercompany reports and memos

•, developed customer information packages using leads developed from “e-leads”

• Conducted “follow up” calls to customers utilizing information to track customer satisfaction.

• entered customers into CRM software

Hospitality Specialist

Home 2 suites - Mount Pleasant, SC

March 2018 to January 2019

• Established, operated and maintained poolside bar at the newly constructed hotel

• stocked bar ensured bar was functional and appealing

• developed rapport with customers; provided ideas for various “special” functions to hotel management

• Assisted with house cleaning services as required to ensure the hotel was functional and guests were taken care of.

Front desk agent

HAMPTON INN & SUITES ISLE OF PALMS - Mount Pleasant, SC September 2017 to March 2018

• Independently checked guests in and out of hotel utilizing the “OnQ” hotel computer base system

• Answered multiline phone informing callers of vacancy and pricing questions

• Completed and filed all paperwork dealing with guest billing.

• Independently resolved all guest issues that came up during my shift.

• Assisted hotel manager with booking guests and informing customers of group rates provided information to quest concerning local restaurants and various venues as requested Personal Assistant, Customer Service Relations

MAUI TAN - Summerville, SC

March 2013 to October 2017

Personal assistant-

• setting up appointments

• scheduling meetings

• making schedules for employees

• running errands for the owner

Marketing-

• Putting together signs & flyers

• and Internet Marketing Customer Service to better sales in the salon Public Relations-

• Checking in clients

• selling products and packages,

• answering phones,

• cleaning and sanitizing beds, and the salon.

• “OBTAINED DHEC CERTIFICATION AND PERFORMED EAR PIERCINGS” Supervisor – Food and Beverage Sales

CHARLESTON RIVERDOGS (Seasonal Employment) - Charleston, SC February 2016 to October 2016

• Supervised multiple individuals in sales of food and beverages at off concourse venues

• developed schedules for workers

• filled in as required when team members did not show up for work

• ensured carts were maintained and stocked prior to games

• setup and took down venues and reported to main concourse vendors on sales and maintained cash drawer.

• Highest in Sales and Volume throughout the entire park in 2016 Office Manager/Marketing Coordinator

Adams Paint and Body - Mount Pleasant, SC

January 2015 to February 2016

• Running high volume paint and body shop

• insurance claims

• Managed team responsibilities

• office equipment,

• high volume calls while using a multi-line phone system.

• Scheduled appointments,

• created reports,

• accounts payable,

• recorded payroll,

• managed the filing system,

• and organized all projects and staff/ client meetings.

• Heavy cleaning in and out of the shop

• running errands for the Owner.

Education

Some College in Hospitality & Tourism Management / Office Systems Technology/ Business

Trident Technical College - Charleston, SC

2002 to 2015

High school diploma

Dorchester Academy - Saint George, SC

2002

Skills

• Versed in Hotel Systems/Software OnQ, Opera,

• Results-oriented

• Training and development

• Powerpoint, Adobe, Quickbooks. Also Direct Key

• File/records maintenance

• Systems "Onity" and "SafLok".

• Computer proficient

• Interpersonal skills as well as excellent customer

• Quick learner service Multitasking, answering multiple phone

• Client Relations

• Cold Calling

• Business Development

• Problem Management (10+ years)

• Community Development

• Change Management

• Event Planning

• Personal Assistant Experience

• Office Management

• Graphic Design

• Accounts Payable

• Computer Networking March 2020 Arranging and managing information or materials using a set of rules. Full results: https://share.indeedassessments.com/share

• profile/ 86724533fb3d66ab10a5c15e2e9d915feed53dc074545cb7 Graphic Design -- Completed March 2020 Using graphic design techniques and producing visual media to communicate concepts. Full results: https://share.indeedassessments.com/share

• profile/ 7c4ceae7f249af8ea2ae775a233d6650eed53dc074545cb7 Cognitive Ability -- Completed March 2020 Combining pieces of information to form general rules or conclusions. Full results: https:// share.indeedassessments.com/share

• to

• profile/ bccd957d0de47695d459eb3ebaaf4017eed53dc074545cb7 Office Manager -- Completed March 2020 Scheduling and budgeting. Full results: https://share.indeedassessments.com/share

• profile/ 76ccc9455098995292748311449e3cafeed53dc074545cb7 Customer Service Fit -- Familiar March 2020 Measures the traits that are important for high-quality customer service. Full results: https:// share.indeedassessments.com/share

• profile/ 490299229aa807f4f9072d0bb5c7c214eed53dc074545cb7 Customer Focus & Orientation

-- Proficient March 2020 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share

• profile/ 5c92f96b1e25f7b2d994cc575f65ce07eed53dc074545cb7 Work Style: Conscientiousness -- Familiar January 2020 Tendency to be well-organized, rule-abiding, and hard-working. Full results: https:// share.indeedassessments.com/share

• profile/ 0d1e03c446df7fba009f9bb556d73936eed53dc074545cb7 Work Style: Reliability -- Proficient January 2020 Measures a candidate's tendency to be dependable and come to work. Full results: https:// share.indeedassessments.com/share

• profile/ 49e0bb10e33d07980a3d5825253e8234eed53dc074545cb7 Front Desk Agent (Hotel) -- Highly Proficient January 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https://share.indeedassessments.com/share

• profile/ c60b67d7d814df281826ba2a3581c535eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Squirrel

• Digital Dining

• Office 365

• Excel

• Team Management

• Management

• Project Management

• CRM Software

• Leadership Experience (6 years)

• Public Relations

• Marketing

• Salesforce

• Payroll

• Microsoft Office (10+ years)

• Upselling

• Strategic Planning

• Negotiation

• Relationship Management

• Marketing (5 years)

• Help Desk

• Customer Relationship Management

• Process Improvement

• Sales Management

• Public Relations (4 years)

• Marketing Communications (6 years)

• Marketing Strategy (8 years)

• Medical Terminology (Less than 1 year)

• Social Work

• Merchandising

• Pricing

• Business Analysis

• Data Entry

• Customer Service

• QuickBooks

• Active Directory

• Research

• Microsoft Excel

• Office Experience

• Order Entry

• Microsoft Windows

• Sales Experience

• Restaurant experience

• Sales

• Outside sales

• Desktop Support

• Medical coding

• Front desk

• Phone etiquette

• Typing

• Multi-line phone systems

• Microsoft Project

• Office experience (10+ years)

• Microsoft Office (10+ years)

Awards

National Vocational Honor Society

May 2002

Dorchester County Career School 2002

Valedictorian of Computer Technology with an Average GPA: 98 Awarded the National Vocational Honor society certificate and had the highest GPA for all classes in the 2002 year.

Certifications and Licenses

DHEC Certification

September 2015 to Present

Sanitization Certification

2003 to Present

CPR/First Aid

2001 to Present

Office Administration

April 2021 to Present

Certified in Office Administration from Allison Courses online 2021. Assessments

Scheduling — Familiar

April 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar

Sales: Influence & Negotiation — Completed

March 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Work Style: Reliability — Proficient

January 2020

Measures a candidate's tendency to be dependable and come to work. Full results: Proficient

Administrative Support Professional Fit — Proficient May 2020

Measures the traits that are important for successful administrative support professionals. Full results: Proficient

Organizational Skills — Familiar

March 2020

Arranging and managing information or materials using a set of rules. Full results: Familiar

Receptionist — Familiar

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar

Customer Focus & Orientation — Proficient

March 2020

Responding to customer situations with sensitivity Full results: Proficient

Data Entry — Highly Proficient

April 2020

Entering data quickly and accurately

Full results: Highly Proficient

Verbal Communication — Highly Proficient

April 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Front Desk Agent (Hotel) — Highly Proficient

January 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Work Motivation — Proficient

March 2020

Level of motivation and discipline applied toward work Full results: Proficient

Customer Service — Proficient

April 2020

Identifying and resolving common customer issues

Full results: Proficient

Case Management & Social Work — Familiar

March 2020

Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Familiar

Attention to Detail — Completed

March 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Office Manager — Completed

March 2020

Scheduling and budgeting

Full results: Completed

Work style: Perseverance — Highly Proficient

July 2020

Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence

Full results: Highly Proficient

Customer focus & orientation — Proficient

March 2020

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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