CHRISTOPHER SUBLETT

***** ********* *****, *******, ** 77083 H: 281-***-**** adxksf@r.postjobfree.com Career Overview

Experienced customer service professional with over 25 years history. Strong emphasis on attention to detail and priority on resolving the customers issue correctly, while still valuing their time. Leads through example and encourages other team members to reach top performance levels. Always seeking the opportunity to learn and increase my skill sets.

Core Strengths

• Operating Systems: Windows Server 2008 R2, 2003, * World Class Customer Service. Windows 10, 8, 7, XP, IOS, Android. * Training and Development.

• Hardware: Switches, Routers, Modems, PCs, * Team management. iPads, MacBook, Tablets, Smartphones and Laptops. * Quality assurance.

• Software: Active Directory, Remedy, HEAT ticketing * Seasoned in conflict resolution System, MS Office 2007/2010, Citrix Server, MS * Sharp problem solver

• Networking Protocols: TCP/IP, HTTP, HTTPS, * Strong organizational skills IPv4/v6, LAN/WAN, POP3, SMTP, IMAP, Static IP * Active listening skills Work Experience

Payment Solutions Specialists 1/2019 to 7/2019

SUTHERLAND GLOBAL SERVICES

• Contact consumers by telephone to resolve delinquent bank card, auto deficiency loans

• Processing Retail credit accounts or other types of debt

• Describe resolution options and benefits to

borrowers, negotiating best possible arrangement for consumers and our business clients Life, Accident, Health Insurance Agent (TX Licensed) 5/2018 to 10/2018 AMERICAN INCOME LIFE INSURANCE

• Present and sell insurance policies to new and existing clients through

(face to face) or (door to door) in home presentations given.

• Develop and calculate suitable plans based on clients’ needs.

• Resolve client inquiries and complaints.

• Expand business reach through networking techniques.

• Comply with insurance standards and regulations.

• Track and identify areas of improvements.

• Ability to build rapport with clients in a call center environment on the telephone.

• Excellent written and verbal communications skills.

• Strong negotiation skills.

• Ability to prioritize and multitask.

• Implement proven leads system and referral sales process. Sales / Marketing Executive 05/2018 to 08/2018

Endless Executives

• Plan and execute marketing, branding, sales goals, and public relations initiatives.

• Prepare and present Sales and marketing strategies to leadership to advance client objectives. Operate with a comprehensive understanding of our clients.

• Be main point of contact to ensure brand messages and communications are consistent to increase client sales.

• Work with our business development team to create a marketing strategy that will support their objectives. Meeting with customers face to face and conducting presentations. Customer Care Assistant 12/2017 to 04/2018

CONDUENT

• Provided diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience for government, commercial, and residential customers in assisting them to deliver quality services for digital payments, claims processing, benefit administration, customer care or distributed learning - managed and modernized these interactions to create value for both our clients such as Cox Communications and their consumers.

• Worked in call center environment to support customers with their accounts using verbal communication and active listening skills on inbound or outbound calls.

• Navigate through multiple computer applications with speed and accuracy (INAV / ICOMS / KEY/ SOLUTION CENTER/ SKILL PORT).

• Multi-task to work with customers to resolve inquiries or complaints. Provide troubleshooting assistance to customers for cable television, internet, telephone services. Perform credit checks for new service installation. Researched information (in depth) for customer inquiries, guidelines, and procedures for proper protocols and regulations for specific markets or regions. Prepared standard reports to track workload.

• Ability to accept and implement coaching, training, and feedback in to achieve individual or team performance goals. Maintain a high level of world class customer service/professionalism to a wide range of diversified customers.

• Recommend products that best suit the customer (upsale or upgrade of service).

• Ability to read and interpret documents. Managed billing accounts - regarding company records, billings, contract renewals, and supply returns. Accounts Receivable Associate 02/2016 to 09/2017

Alltran Financial

• Contact consumers by telephone to resolve delinquent bank card, auto deficiency loans, Retail credit accounts or other types of debt. Describe resolution options and benefits to borrowers, negotiating best possible arrangement for consumers, our business clients and URS.

• Receive and respond to collection-related inquiries in a prompt and professional manner.

• Perform skip-tracing activities, as needed to obtain location information for reaching consumers. Maintain an expert and up-to-date knowledge base of multiple computer software systems of collection specialist job duties, requirements and abilities.

• Comply with all policies, procedures, and relevant Federal/ State Laws and Regulations for clients being worked including but not limited to: Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Privacy Act and Federal Information Security Management Act (FISMA).

• Ensure proper system notation is made for all activity on accounts.

• Maintain effective schedule ensuring prime time, evening, and weekend hours are completed as required.

• Maintain a professional work demeanor and environment at all times.

• Resolved multi-scenario escalated complaints (effectively and efficiently) to the consumer’s satisfaction.

Production Specialist 09/2013 to 10/2015

FISERV

• Operator of high-speed printing machines.

• Tracked and recorded inventory supplies, processing multiple ticket orders for clients, stock paper rolls and other materials.

• Fixed and repaired IBM, HP, and OCE high dollar prints, maintain and checked configuration settings on print machinery.

• Performed safety checks and procedures to maintain a hazard free environment.

• Assisted with shipping and receiving, unloading and loading of all mail packages.

• Performed quality inspections of all print jobs. Manufacturing Associate II 09/2012 to 03/2013

Hewlett Packard

• Builder assembler of computer servers in a warehouse for processing high profile client orders for major business corporations.

• Maintained and kept accurate records of inventory for parts needed, duties also included standing, bending, lifting, unloading, loading, shipping and receiving, packing and operation of assembly line conveyors.

Customer Account Executive 05/2010 to 12/2011

Comcast Cable

• Setup connections for wiring and operations of cable service.

• Troubleshooting DVR and DTA cable boxes for signal, channel, and remote issues.

• Uploaded digital guide software.

• Entered tickets into Remedy ticketing system to track outages.

• Provided account maintenance of billing for new installation orders and assisted with Sales of new Comcast product and services.

Customer Service Dispatch Representative 03/2010 to 03/2011 Uhaul

• Maintained accurate inventory records, dispatch, check-in truck rentals, perform vehicle inspections of trucks on the yard for safety.

• Clean, wash, restock, load, unload all storage units and truck fleet rentals.

• Installation of ball and socket hitches to customer vehicles, wired and setup connections of car dollies and flat bed trailers.

• Assisted w/ driving truck fleet rentals to different locations for mechanical, body repairs and for emergency situations to exchange to new vehicle for customers. Loader 06/2008 to 05/2009

United Parcel Service

• Load and unload packages weighing 10 lbs up to 200 lbs including heavy metals, construction parts, machinery equipment, chemical liquids, small mail packages. Wireless Data Technical Coordinator 11/1999 to 04/2008 Verizon Wireless

• Team leader (Supervised) group of 12 technical support representatives.

• Chosen to work on several projects and training presentations within the (Call Center)

• Setup (Email and Internet) accounts, diagnosed signal issues on wireless networks, Configured (Voicemail) platforms, installed computer software and handled

(Customer Inquiries)

Interior Communications 11/1995 to 11/1999

UNITED STATES NAVY

• Repaired, installed, adjusted, modified, and tested electrical systems and devices for office and work space including: electrical panels, motors, conduit, ballasts, breakers, wiring, computers, magnetic starters, switches, receptacles, telephone lines, Purchased over 1,000 electrical items and electronic components.

• Saved over 12,000 dollars in repair funds and (Consistently) kept electronic components.

• Trained 2 apprentices on electrical maintenance procedures

• Supervised 1-4 trades personnel, Read blueprints and schematics for wiring new equipment.

Educational Background

Houston Community College - Business /Administration/ Healthcare - currently attending United States Navy 4 Year "A" School

Interior Communications Electrician "A" School, Electrical Core School, SSC Great Lakes, Illinois DDRT MK6 MOD 4D "C" School, SSC San Diego, California (courses focused on technical mathematics, electronic

circuits, and electrical troubleshooting)

Skills

Project Management

Professional and friendly

Call center experience

Multi-tasking and Prioritizing

Recent and Temporary (Seasonal) Work

Over Night Stocker Associate 04/2020 to 05/2020

WALMART

• Customer Service and Escalations

• Stocking shelves, organizing and sorting merchandise

• Inventory of supplies for backroom storage

FC Associate I - Fulfillment Center 12/2021 to 02/2022 AMAZON

• Selecting, scanning, and sorting product items

• Packing and shipping customer orders

Customer Service Representative Sales – WFH (Work From Home) 07/2022 to 01/2023 AT&T

• Sales and Customer Acquisition

• Customer Service expert simplifying explanation of customer bills, rate plans, and features

• Escalations and Customer Retention

FC Associate I – Fulfillment Center 09/2022 to 01/2023 AMAZON

• Customer Returns (receiving and processing)

• Inspecting and evaluating the condition of returned items to be resold

• Account Management of customer orders

• Escalations handled with effective resolutions as a customer advocate

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