Customer Service Social Media

JENNIFER WEHRWEIN

*** ****** **** **, **** Bud, Arkansas, 72137, US • 501-***-**** • **************@*****.*** Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Setup devices, troubleshoot issues, and optimize settings are all skills I have. Maintaining current software and hardware to meet user needs is a skill. Completed new network component installations, updates, and configurations successfully. Project organization

Call triaging

Mobile device management

Communications

Failure resolution

Regulatory compliance

Supervision

MS Office

Relationship development

Network support

Budgets

Team management

Business operations

Process improvement

First Aid/CPR

High School - 2002

Rose Bud High School - Rose Bud, AR

Marketing Management and Research - Associate of Applied Science ASU Beebe - Beebe, AR

Local Coordinator - January, 2020 to Present

International Cultural Exchange Center - NY

Acted as a liaison for foreign exchange students. Supervise, place students with families. Solved issues, improved operations, and provided excellent customer service. Collaborated with families to determine their needs and deliver outstanding service. Business Owner - January, 2019 to Present

Mount Vernon Quality Rock - Mount Vernon, Arkansas Devised and implemented sales and marketing strategies to support revenue targets and drive strategic growth. Used print strategies such as newspaper ads, business catalogs, and marketing brochures to bring in and capture new customer business. Create realistic budgets based on costs and fees in order to run a business efficiently. Kept accurate business files, stayed on top of current operations, and met changing needs efficiently. Learned about statutory requirements and regulations and kept up to date on them. Raised product awareness by photographing new and available products and posting them to the company's website and social media accounts. Kept track of processes and procedures to ensure they adhered to company policy as well as state and federal regulations. Professional Summary

Skills

Education

Work History

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