Customer Service Parts Specialist

Robert Berman

https://www.jobcase.com/p/robert.berman32

Work Experience

Manager

Firestone

September 2009 - June 2018

Education

Holfa

BACHELORS, Engineer

May 2004 - Present • Nassau, NY

Robert Berman Bay Shore, NY ************@*****.*** Worked and ran various automotive dealerships. Set up and opened brand new dealership, and coordinated the move of another one. Showed great leadership skills and planning. Set up operations and managed them afterwards. Started marketing and advertising. Currently seeking a position in a fast paced field with a great future. I do what it takes to get the job done, while keeping the customers happy. Make regular trips to wholesale accounts to keep customers loyal and get more customers. I love to see my ideas come to life and would love a job that constantly needs new ideas and planning Have excellent communication skills, very energetic, organized, honest, intelligent, great problem solver, & eager to learn as much as I can. Enjoy sharing my outgoing and energetic personality with others. Love to teach and show others the ropes of all sides of the business. Can talk and get through to anybody. Also great with finances. Very familiar with ADP Systems. Able to learn new systems quickly. Work Experience Service manager for Firestone Firestone April 2009 to Present Place orders dispatch work, help customers, help technicians, place orders, go over stores expenses. Deal with day to day operations. Employees love working for me, even when I take appropriate disciplinary actions. Make sure the shop runs smoothly and work gets done in a timelv manner. Hire, train, and teach new employees al the basics requirements and how to move up into management. Worked in several locations and increased sales almost immediately. CSI score is always over 90%. Won an award for great customer satisfaction, and having highest sales increase in the country. Location Manager Elegant Parking - Holbrook, NY February 2001 to April 2010 2/01 - 4/10 - Started as valet, worked way up into management. Ran 3 locations for Valet Company before expanding. Hired, trained, and staffed as needed. Kept business owners very happy while worked there. Managed 40 valets. Sometimes drove an hour at 2 am when sleeping to handle a problem. Never hesitated to correct any problem anytime of day. Set up and taught 1st of kind valet school to teach new valets proper parking techniques, customer service skills, and proper etiquette. Company was sold and merged into larger company I am a partner in. Took a simple valet job and expanded on it. Found a common interest in customers and "Up-sold" them into bigger "money" spots to increase tips. Started washing cars at restaurants while people ate. Idea was so popular it generated a new company which is growing every week. Prestigous Motors Riverhead Suzuki May 2006 to February 2009 5/07-2/09 - High end luxury cars. Changed over and built new dealership from a used car dealership. Single tech there for about 2 months while building up inventory and setting up parts department. Became Service Manager. Wrote up customers, answered phones, received payments, and handled warranty claims. Solved 3 lemon law cases which the district was very happy about. Acted as parts manager. Built up the parts department from ground up. Ordered all needed parts made fliers to advertise. Took body shop order's and tech requests. Ran the register as well. Received payment from customers and body shops. Made invoices and balanced the monthly budget. I have great customer relations and up sold a lot of work. On down time and Sundays sold cars to learn the other side of the business. It came naturally to me, but I enjoyed helping people and building up a rapport when they came in for service. Worked until owner sold business to large dealership. Auto Tech, Parts Specialist Lexus of Southampton - Southampton, NY April 2000 to May 2006 Started as an apprentice learning all aspects of the car while attending school. Became a B tech before transferring to Parts Department. Responsible for inventory, shipping and receiving parts, and answering phones. Also looked up parts for techs and got the right part needed for the job. Collected payment from body shop orders and customers.

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