Kia Martin

High Point, NC *****

adxkrl@r.postjobfree.com

Ph: 336-***-****

Professional Summary

Motivated and detail-oriented Customer Service Professional with over 15 years of experience, seeking to utilize strong interpersonal communication skills, organizational skills, and adaptability to work under pressure.

Skills

Familiar with Microsoft Word, Excel, PowerPoint, Access, OneNote, Outlook, and Publisher.

15+ years providing professional customer service.

Familiar with SAP and Kronos

Familiar with basic computer hardware and other equipment e.g. printers, fax machines, multi-line telephone, and 2-way radios etc.

Experience

Cumberland/Tegria TN IT Support May 2020- Current

As a remote support Healthcare IT leader, I provide various Healthcare Organizations across the country with assistance regarding their general IT and Epic Software needs remotely.

Support Center Tier 1 Analysts;

iassist clinicians, registrars, pharmacists, etc. as they navigate through the Electronic Medical Record known as Epic as well as get into the trenches, resetting passwords, triaging issues within the System for level 2 Epic Analysts, remoting into computers to address and demonstrate multiple user situations, and much more.

Univar Solutions Jamestown, NC

Customer Solutions Associate Aug 2018- April 2021

Adhere to standard work procedures, manages customer orders from inception to close for a set of dedicated customer accounts, provide pricing and delivery information, enter orders into SAP, confirms orders and delivery dates, and follow up on all customer orders and inquiries acting as a single point of contact and customer advocate.

Actively manages accounts and orders to ensure deliveries by checking for stock availability and delivery timelines.

Work actively with all departments including purchasing, credit, and plants to resolve order issues and delays. With approval expedite orders as necessary.

Manage orders reports in SAP.

Generate invoice corrections, submit corrective action requests, and process return authorizations.

Ensure customer satisfaction by managing key business relationships and consistently delivering value added services.

Provide a professional and positive customer experience by remaining consistent.

Collaborate with designated sales team members to foster strong customer relationship to grow the business, notify sales team of customer intelligence, inconsistencies in customer behavior, and identifies improvement opportunities.

Suggest additions to sales orders based on customer purchase history, knowledge of vertical markets, and commercial strategy.

Make decisions on behalf of the company in alignment with our financial objectives and customer satisfaction standards.

Accept additional responsibilities as needed.

Deluxe Corporation Greensboro, NC

Inbound Sales Representative Feb 2018 April 2019

Receive incoming calls selling personal check products, answering inquiry questions, and handling service issues.

Achieve monthly sales goal by utilizing verbatim scripts.

Consistent use of current sales script and questioning techniques with each product or service offered.

Provide appropriate responses on pricing and identifying or helping overcome pricing objections.

Utilize customer fulfillment process and tools (e.g. computer, keyboard, monitor, software) to ensure timely and accurate translation of customers transaction, including pricing products.

Adhere to service compliance requirements.

City of Greensboro Greensboro, NC

Dispatcher Nov 2011 Oct 2017

Assess customers' needs and offer solutions to the problem.

Enter and complete work orders on City Enquesta software.

Dispatch service assignments to crews in the field based on the nature of the call.

Answer and route incoming calls to the appropriate departments.

Entered backflow information, test results and sent out notices for expired tests.

Updated information for businesses with backflow devices.

Scan, fax, and file updated test results for backflow information and work orders.

Log hydrant meter inventory and meter readings daily.

Education

Guilford Technical Community College Jamestown, NC

Associate of Arts: Computer Information Technology Graduation date: Undetermined

Tunstall High School Dry Fork, VA

High School Diploma: General Studies Graduation date: Jan 2002

GPA 3.0

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