Collections Representative Customer Service
Resume:
Cheryl Loveland *** Phyllis Dr.
Newark, DE *****
adxkrk@r.postjobfree.com
CURRENT PROFESSIONAL SUMMARY
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Reliable Intern studying seeks an internship opportunity to expand skills and gain valuable real-world experience. Dedicated life insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
SKILLS
*Premium calculations
*Clientele Development
*Insurance Coverage
*Administrative Functions
*Financial Needs Assessment
*Verbal and Written communication
*Time Management
*Account management
*Management positions
WORK HISTORY
Platinum Choice Healthcare, Remote, FL
Medicare Insurance Agent 05/2022-05/2023
*worked with customers for a thorough review of their Medicare Benefits to ensure maximum benefits and best plan options
*enrollment process for customers wanted to change plans
*used Slack program for all information needed to assist clients
*maintained steady call flow from fronters
*complete automation from home/remote
Teleperformance, Salt Lake City, UT
Medicare Insurance Agent 09/2021-12/2021
*Performed reviews on existing Medicare customers confirming best plan options
* Used UnitedHealthCare program to enroll newly eligible 65+ customers
* Maintained quality assurance on every call following Medicare guidelines
Assurance, LLC. Seattle, WA
Life Insurance Agent 11/2019-09/2021
*Handled inbound telephone customers and provided coverage option information to assist clients in protecting assets.
*Obtained underwriting approval by completing customers application For life life insurance coverage
*Explained advantages, features and disadvantages of various policies to promote sale of plans.
The Patriot Insurance Group. FL
Life Insurance Agent 10/2017 - 11/2019
*Determined client needs and financial situations by listening and scheduling fact-finding one-on-one appointments. Approached potential clients by using direct marketing mailings and phone contacts.
* Promoted 90% client retention through high-quality service and follow through during annual renewal period.
Lincoln Heritage. Phoenix, AZ
Independent Life Insurance Agent 08/2013 - 10/2018
*Provided coverage option information to assist clients in protecting assets
*Exceeded corporate quotas for monthly policy sales. Promoted products and services using upselling and other sales strategies
*Maintained high standards of customer service by building relationships with clients
Bankers Life And Casualty. Dover, DE
Independent Life Insurance Agent 12/2012 - 06/2013
*Provided coverage option information to assist clients in protecting Assets
*Exceeded corporate quotas for monthly policy sales.
*Promoted products and services using upselling and other sales strategies
*Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Simm Associates. Newark, DE
Collections Representative 05/2007 - 12/2009
*Used skip tracing resources to locate debtors and updated information in the company system.
*Counseled debtors on payment options and arranged installment agreements
*Monitored accounts for compliance with established payment plans and flagged non-compliances.
Bank Of America. Wilmington, DE
Debt Management Specialist 12/2004 - 05/2007
*Monitored bond arbitrage compliance to meet expenditure schedule requirements and maximize interest earned.
* Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
Bank Of America (MBNA). Wilmington, DE
Customer Service Collections Representative 09/2002 - 12/2004
*Progressed through five levels of delinquency in thirteen months
*Exhibited high energy and professionalism when dealing with clients and staff.
*Cross-trained and provided backup for customer service managers.
*Increased efficiency and team productivity
The Columbus Inn. Wilmington, DE
Special Events Manager/Trainer 09/1999 - 08/2002
*Managed administrative logistics of events planning, event booking and event promotions
*Fulfilled contractual obligations for rehearsal and day of event coordination.
*Attended bridal industry events to promote services and build relationships with prospective vendors.
The Gap. Newark, DE
Store Manager of Three Different Stores 09/1989 - 01/1995
*Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
* Managed team of 15 to 20 employees, overseeing hiring, training and professional growth of employees.
*Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
*Protected store from loss or theft by setting and enforcing clear security policies
*Developed new store location from ground up by hiring and training efficient team.
1
Pennsylvania State University University Park, PA
Bachelor's Degree 1988
Associate of Arts: Business Management
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