Assistant Project Operations Supervisor

DEREK NORMAN

Capitol Heights, MD ***** · 703-***-****

*****.******@*******.***

Astute operations supervisor with 10 years of experiences leading a team. Primed to apply communication, organization, and project management skills to strategize process improvements to ensure all task are completed on schedule. Demonstrates the ability to create long lasting interpersonal relationships.

SKILLS

Team Leadership

Project Management

Training & Development

Mentoring

Time management

Team Building

Employee Engagement

Strategic Planning

Performance management

Risk management

EXPERIENCE

FEDERAL BUREAU OF INVESTIGATIONS, Melwood MAR 2023 – PRESENT

Assistant Project Manager

Issue assignments to staff and inspect or clean special requests and areas of concentration to ensure a smooth operation.

Train staff on safe operation of cleaning equipment and chemicals.

Improved positive relationship with government by exceeding cleaning standards during the reconstruction and reopening of the cafeteria.

Collaborate with lead workers daily to analyze deficiencies and utilize the tool to train staff on expectations for immediate and maintained improvement.

FEDERAL ENERGY REGULATORY COMMISION, Melwood MAY 2011 – MAR 2023

SITE SUPERVISOR

Engage in strategic planning sessions with the leadership team to identify opportunities for operational improvements and change management initiatives.

Drove retention up by 38% by executing an onboarding process designed to thoroughly assimilate new team members into the company and their roles.

Revamped operational support in the planning, organizing, record keeping and maintenance of warehouse deliveries.

Supervise warehouse and mailroom personnel including, scheduling, providing training and guidance, establishing job standards, and evaluating performance.

Provide support in FERC’s Supply Store to achieve efficiency in the operation, management, and organization of the business.

Develop constructive and cooperative working relationships by mentoring, problem solving, and addressing staff problems, increasing productivity by 20%.

Prepare monthly reports used in key decisions made by upper management and reduced time required to prepare these reports by 25%.

Maintained contractual obligations and tracked compliance and remedies.

FEDERAL ENERGY REGULATORY COMMISION, logistic Application Inc. AUGUST 2007 – MAY 2011

OFFICE MOVER

Adapt quickly, work meticulously, and serve internal and external customers with poise and professionalism with a customer satisfaction score of 98%.

Troubleshoot issues independently, meeting 100% of the deadlines with consistency and accuracy, and prioritizing tasks in support short- and long-term organizational objectives.

Assist with the development of written standard operations of procedures for identifying, tracking, transferring, reporting, and disposing of furniture assets.

Plan daily utilization of resources to ensure consistent and efficient operation.

Utilize attention to detail by adhering identifying tags or identifying information to products or project packets to ensure projects are easily executed.

EDUCATION

HIGH SCHOOL DIPLOMA, JUNE 1998

FREDERICK DOUGLAS HIGH SCHOOL, UPPER MARLBORO, MD

CERTIFICATES

TRAIN THE TRAINER – FORKLIFT, JULY 2022

FORKLIFT CERTIFICATION, JULY 2022

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