Administrative Assistant Office Cleaning

Marcela Ruminot Boatman

**** ****** ***** ****, ***. B

Henrico, Virginia 23228

203-***-****, **************@*****.***

OBJECTIVE

To work for a company that rewards excellence and would utilize my skills of Customer service in both English and Spanish.

EMPLOYMENT HISTORY

Richmond BMW, Henrico VA (August 2021 to present)

Receptionist, Sales Floor

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.

Answering, screening and forwarding incoming phone calls

Administrative support to the Store and Managers

Receiving and sorting daily mail

Stoking coffee station and keeping visitors area neat and organized

Tjmaxx, Short Pump, Henrico VA (March 2020 to August 2021)

Front End Coordinator – Administrative Coordinator and Home Department Coordinator.

Cash Office

Supervise 7 cashier stores Associates

Administrative support to the Store and Managers

Marshalls, Hamden, CT (May 2019 to February 2020)

Front end Coordinator

Supervise 6 cashier stores Associates

Customer Service do address Customer issues

Applying price tickets to product for sale and return

Supervise cashiers for an excellent Customer Services

Answers inbound phone calls

Processing Returns and giving credit to Customers

Marshalls, Hamden, CT (May 2018 to 2019)

Men’s and Kids Department Coordinator

Supervise three junior store Associates.

Create store fixtures with new merchandise.

Control and move inventory from backroom to floor fixtures.

Customer Service to address Customer issues.

Applying price tickets to products for sale.

Install and place signs for Sale Promotions.

Marshalls, Hamden, CT (May 2017 to May 2018)

Cashier/On-Floor Customer Support

Checking out Customers and taking payment.

Processing Returns and giving credit to Customers.

Customer Service to address Customer issues.

Replenishment of merchandise for sale while ensuring public safety.

Applying price tickets to products for sale.

Cheshire Public Schools, Cheshire, CT (September 2013 to February 2020)

Para Professional/Substitute Teacher

Assisting students with physical or mental disabilities during class with assignments, projects and homework during their school day.

Communication and Customer Service required.

Managing emotional and combative situations.

Ensuring Student Safety at all times.

Independent Cleaning Contractor, Connecticut (April 2007 to 2013)

Professional Home and office cleaning.

Communication with Business Owners and general public.

Quoting prices and taking payment.

Rumino Floor Covering, Southington, CT (June 2005 to April 2007)

Administrative Assistant

Customer Service.

Taking payment from Customers.

Managed in-bound Phone Calls.

Organized files and other office clerical responsibilities.

Checked-in USPS Mail and review in-coming e-mail.

Data Entry.

Processed in-bound orders from e-commerce website.

Updated prices with on-line e-commerce website.

Processed Vendor Invoices for payment.

SAAM, Valparaiso and San Antonio, Chile Offices (1985 to June 2005)

SAAM is a $775 Million Dollar Logistic company serving Europe, North and South America.

I held many secretarial positions with increasing responsibility as a reward for my commitment to excellence in service.

I held multiple positions at different times as an Executive Secretary, Main Receptionist, Administrative Assistant and Manager’s Assistant.

Responsibilities:

Responsible for Main Reception of offices I worked.

Supported Senior Leaders of the business with Administrative tasks such as typing, filing, scheduling meetings, mailings and Customs documentation.

Prepared correspondence made between SAAM and external companies.

Maintained SAAM schedules and coordinated meetings for my offices.

Maintained good communication between SAAM and its’ Customers, Port, Agencies and families of SAAM’s associates who interacted with my office.

EDUCATION

Associates Degree - Technical and Administrative Studies

Commercial Institute of San Antonio, San Antonio, Chile

Gateway Community College, New Haven, CT

Advanced English reading and writing (ESL).

Latin American School of Interpreters and Translators, Santiago, Chile

Studied to be a Translator.

GENERAL SKILLS

Bilingual (English & Spanish).

Customer Service.

Taking payment and returning credit when necessary.

Public safety.

Proficiency with Microsoft office Software (MSWord, MSExcel).

Experience with high volume Data Entry.

Translation of documents between English and Spanish

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