Kendra Adams

Katy, TX *****

Home: 713-***-**** - adxkq7@r.postjobfree.com

Professional Summary

Responsible Lead Closing Coordinator proficient in organization, detail and communication. Passionate and motivated, with a drive for excellence. Fifteen years in Title, customer service, and administrative duties, all while providing an excellent experience for all parties involved.

Skills

• Excellent Customer and Personal

Service

• Service Orientated

• Superb Time Management

• Adaptable for Challenges and

Personalities

• Notary

• Escrow License

• Proficient in Microsoft Office and

SoftPro Select

• Outstanding Organizational Skills

• Positive and Outgoing

• Quick Thinker with Good Judgment

for Decision Making

• Proficient in Ramquest

Experience

1/14/2021 to

6/9/2023

Escrow Officer/National Closing Manager

Refinance Lead Boston Nation Title, LLC- Texas

and Nation office

Create CD/ALTA/HUD/ Match with lender CD

Tax Cert/Commitment Prepare Documents for

closing

Sign Buyer/Seller

Fund File

Send Wires

Record Legal Documents

• Responsible for processing

• Responsible for processing all Texas and National files

• Point of contact for all files

• Handle all complaints, including urgent requests which are handled immediately

• Responsible for clearing title and other processing work to close files

• Coordinate with agents, customers, lenders and anyone else involved in the file to ensure the file closes smoothly

• Responsible for collecting sensitive information (SSN, bank information, etc.) from customers and confirming it is correct

Experience

6/3/2019 to 1/12/2021 Closer/Lead Processor

Celebrity Title, LLC – Houston,

Create Preliminary CD/Match with lender CD

Review Contract/Tax Cert/Commitment

Prepare Documents for closing

Sign Buyer/Seller

Fund File

Send Wires

Record Legal Documents

• Responsible for processing

• Responsible for processing all Texas and National files

• Point of contact for all files

• Handle all complaints, including urgent requests which are handled immediately

• Responsible for clearing title and other processing work to close files

• Coordinate with agents, customers, lenders and anyone else involved in the file to ensure the file closes smoothly

• Responsible for collecting sensitive information (SSN, bank information, etc.) from customers and confirming it is correct

• Responsible for ordering assessment letters for a number of states

• Answer phones, send emails and faxes to all parties involve, while tending to their needs

• Read title commitments to determine judgements, liens or mortgages attached to the property

• Handling E-Recording for all closed files

• Opening Contracts

3/2017 to 5/2019 Team Lead, Title Processor

BRPS Title, LLC - Houston, TX

• Responsible for processing all Texas and National files

• Point of contact for all files

• Handle all complaints, including urgent requests which are handled immediately

• Responsible for clearing title and other processing work to close files

• Coordinate with agents, customers, lenders and anyone else involved in the file to ensure the file closes smoothly

• Responsible for collecting sensitive information (SSN, bank information, etc.) from customers and confirming it is correct

• Responsible for ordering assessment letters for a number of states

• Answer phones, send emails and faxes to all parties involve, while tending to their needs

• Read title commitments to determine judgements, liens or mortgages attached to the property

• Responsible for ordering and receiving payoffs for mortgages, judgements, liens that are attached to the property

• Place survey orders

11/2008 to 03/2017 Administrator Assistant, Lead Title Processor, Closing Coordinator, File Auditor Highland Homes - Houston, TX

• Eleven consecutive years of experience in property title processing, customer servicing, and as Assistant to the Administrator

• Efficient and effective with a drive for excellence in product and performance

• Handled scheduling, confirmation, and follow up of business appointments for management, clients, and realtors

• Determined needs, producing, and distributing copies of documents, correspondence, and other types of information for delivery, and completion of files

• Conducted title reaches and other types of research via the internet, and other informational sources

• Handled funding of title closings, including preparation, and delivery of checks

• Filed documents with County Clerk

• Maintaining and auditing all files

• Trained assisting staff on computer programs and machine operation

• Trained new staff on office tasking, methods and procedures.

• Controlled and maintained office supplies, including forms, paper products and other office material needs

08/2007 to 10/2008 Receptionist, Data Report Coordinator First American Title - Houston, TX

• Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals.

• Used computers for various applications, such as database management or word processing.

• Created, maintained, and entered information into databases.

• Set up and managed paper or electronic filing systems, recording information, updated paperwork, or maintained documents, such as attendance records, correspondence, or other material.

• Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs.

• Open, read, routed, and distributed incoming mail or other materials and answered routine letters

Education

High School Diploma: Core English and math courses, core computer, excel Houston Community College - Katy Campus - Houston, TX

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