Melissa Macon

Bethelridge, KY adxkpt@r.postjobfree.com 606-***-****

Summary

Passionate and enthusiastic pharmacy technician with 20 years of experience ready to provide top-notch care for clients

Work Experience

Certified Pharmacy Technician (CPhT), Walmart February 2001 to Present

●Supports pharmacological services by stocking, assembling, and distributing medications.

●Helps health care providers and patients by greeting them in person and by phone, answering questions and requests, and referring inquiries to the pharmacist.

●Maintains pharmacy inventory

●Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.

●Organizes medications for pharmacists to dispense by reading medication orders and prescriptions, preparing labels, and calculating quantities

●Maintains records by recording and filing physicians’ orders and prescriptions.

Customer Service Manager (CSM), Walmart February 1999 to 2001

●Effectively supervised day-to-day front-end operations of a busy customer service department.

●Hired, trained, and mentored top customer service agents and front-end staff.

●Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.

Education

2019 - Certified as Pharmacy Technician via the PTCB Pharmacy Technician University

Skills

●Knowledge of brand and generic drugs

●Insurance verification

●Medical Billing/Records

●EMR Systems (Connexus)

●HIPAA Compliance

●Medical Terminology

●Knowledge of ICD-10

●Order Entry

●Proficient computer operation

●Excellent customer service