Service Representative Costumer
Resume:
Charles Patterson
Loyalty and the Passion To Lead By Example..
Lynn Haven, FL 32444
***********@*****.***
QUALIFICATIONS:
Successful restaurant manager with strong analytical skills. Excellent Organizational Skills... Ability to motivate others to perform at their highest level. Flexible…self-motivated… energetic.
Willing to relocate
Willing to relocate: Anywhere
Work Experience
Costumer Service Representative
Maximus - Lynn Haven, FL
November 2021 to May 2023
Help consumers enrolling and disenrolling with Healthcare and Medicare. Provided claims information. Solved problems when it came to Health insurance and Social Secuity issues. Provided drugs coverage, medical supplies and Health providers, etc.
Manager
Applebee's - Panama City, FL
February 2018 to October 2021
Responsible for maintaining a high level of customer satisfaction. Hands on approach through P&L, low food costs, liquor cost, labor, ordering, inventory, training, scheduling and team work.
Making sure the company brand and mission was demonstrated and visibility seen through our motivated team players and satisfied guests...
Warehouse Manager
CA 1 SERVICES - Memphis, TN
March 2004 to January 2018
Responsible for the scheduling, inventory, ordering food, liquor and supplies for 8 Causal Dinning and 4 QSR restaurants throughout the Memphis International Airport. Making sure all restaurants met the heath codes and regulations of the airport. Teaching and training managers and supervisors on the techniques of having and keeping a successful P&L, Low food cost, Liquor cost, as well as Labor, as we focus on the people pleasing people techniques of Customer Services. Education
Bachelor's degree in Business Management
University of Memphis - Memphis, TN
September 1980 to June 1986
Skills
• Microsoft Excel
• Computer skills
• Restaurant management
• Payroll
• Profit & loss
• Labor cost analysis
• Budgeting
• Supervising experience
• Inventory control
• Retail management
• Banquet experience
• Recruiting
• Culinary experience
• Management
• Kitchen management
• Pricing
• Cost control
• Event planning
• Office manager experience
• Forecasting
• Menu planning
• Strategic planning
• Food production
• Operations management
• Catering
• Restaurant experience
• Microsoft Excel (10+ years)
Military Service
Branch: United States Marine Corps
Service Country: United States
Rank: Staff Sergeant
June 1976 to July 1980
Security Specialists, Motivator, teacher, leader. Going beyond the call of duty to get the job done, regardless of the situations or circumstances.
Commendations:
MARIST AWARD...
Certifications and Licenses
ServSafe Food Handler
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