Customer Service Call Center

CONTACT

Address : Van Nuys, CA *****

Phone : 213-***-****

Email : adxknp@r.postjobfree.com

SKILLS

• Strategize Plans

• Design Coordination

• Innovative and Visionary

• Sales Leadership

• Coaching and Mentoring

• Interior Renovations

• Finance and Accounting Operations

• Marketing and Advertising

• Customer Relations

• Project Oversight

• Merchandising

• Staff Management

• Sales Growth

• Analytical and Critical Thinker

• Cash Flow Optimization

• Balanced Work Ethic

LANGUAGES

Armenian

Full Professional

PROFESSIONAL SUMMARY

Substantial experience and outstanding skills in customer service with seventeen years of experience, including five in management. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores. WORK HISTORY

Owner, 01/2010 to Current

Armen Michael - City of Los Angeles, CA

Team Lead, 03/2013 to 06/2018

Bank of America Credit Card Services

Self taught artist working with different mediums including but not limited to: jewelery, accessories, painting, fashion design and sewing, and other non conventional items

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• Successfully selling art in person and online under the ArmenMichael brand

• Consulted with customers to assess needs and propose optimal solutions. Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

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Prepared bank deposits and handled business sales, returns and transaction reports.

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• Established foundational processes for business operations. Discovered areas of improvement by generating quarterly operational and sales reports.

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Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

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• Introduced new methods, practices, and systems to reduce turnaround time. Worked with marketing teams to create print and online advertisements to bring in new customers.

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Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

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• Managed day-to-day business operations.

Provide consistent and ongoing mentoring, coaching and training that focus on improving call center leadership, morale, and performance and employee retention

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Develope, motivate, evaluate and coache staff on work procedures, proper call handling and teamwork delivering excellent customer service

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Observe and evaluate team members' performances and completes performance reviews and individual training, improvement, and development plans

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ARMEN MICHAEL APELIAN

Assistant Manager, 09/2009 to 08/2012

DryBar

Leading by example, continuously and consistently motivate and manage customer service team

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Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

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Worked different stations to provide optimal coverage and meet production goals.

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Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

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Supervised team members to confirm compliance with set procedures and quality requirements.

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Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

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• Coached team members in techniques necessary to complete job tasks. Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

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Held weekly team meetings to inform team members on company news and updates.

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Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

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• Ensure day-to-day salon operations run smoothly

• Monitor stock of beauty products and order supplies as needed

• Prepare daily shifts, based on demand and scheduled appointments

• Organize trainings for new hairstylists and receptionists EDUCATION

High School Diploma : General Education

Crescenta Valley High School - La Crescenta, CA

Associate of Arts : General Education, 06/2010

Glendale Community College - Glendale, CA

Cosmetology License : Cosmetology, 06/2008

Marinello School of Cosmetology - Burbank

Microsoft office, Adobe creative cloud 10+ years of experience and training in customer service and Sales Persuasive communication skills and ability to identify opportunities, build relationships, and promote sales

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