EDUCATION

Texas A&M University San Antonio, TX

Bachelor of Arts (B.A.) in English, School of Arts and Sciences 2018

San Antonio College San Antonio, TX

Associate of Arts in English 2015

UTSA San Antonio, TX

Certificate of Paralegal Studies 2021

RELEVANT COURSEWORK

Wills and Probate Criminal Law Business Law Family Law Legal Research and Writing Torts Contract Law Civil Law Public Communications Multimedia Storytelling Web Design Principles Multimedia Literacy

ADDITIONAL SKILLS

Proficient in Microsoft Office, Google Apps, WordPress, NexisUni, Episys, MS, Quantivate, COPE, Quest Soft, StateNet, SURFF, LexisAdvance, Google, Boolean Searching

Proofreading

Attention to detail

Intuitive and efficient

Learning and researching

WORK EXPERIENCE

Nexus Enterprises, LLC San Antonio, TX

Corporate Compliance Analyst April 2023 – Present

Legislative Compliance

Regulatory Compliance

HIPAA Compliance

URAC Compliance

Privacy Compliance Audits

Process and Procedure Updates

New certificate applications

State by State Compliance

Regulatory Bill Tracking

Interdepartmental Communication

Regulatory research

Compliance Advising

Quality Assurance

Documentation

Staff Compliance Training

Staff Updates

Credit Human Federal Credit Union San Antonio, TX

Corporate Compliance Analyst August 2022 – January 2023

Staying current with: Regulations (Federal and State), Letters to Credit Unions

Managing Complaints

Vendor Management System Maintenance

Vendor Regulation

Training on Vendor Management System

Charge Off Report Analysis for Board of Directors

HMDA Report Analysis

Legal Fees Analysis

Legal Invoices

Legislative Report/Analysis

Interdepartmental Communications

Invoice Payment Verification

Credit Human Federal Credit Union San Antonio, TX

Bankruptcy Specialist August 2021 – August 2022

Reviewing, and analyzing reports to the Bankruptcy team

Creating reports from the Bankruptcy team to the Regions and Branches

Editing old reports to find/create templates for the team to create accuracy and efficiency in the future

Updating/Editing procedure to reflect current laws, company policy, and team needs

Bankruptcy Dashboard

Creation of Bankruptcy Dashboard Procedure

Researching/Updating Bankruptcy Cases and Accounts to keep the Regions and Branches informed on its progress and our Treatment

Recommend possible courses of action legally and financially to the Regions or Branches when requested

Create/File Notices, Claims, and Agreements with the Court

Communicate with the Members Attorney and Trustee

Code Bankruptcy Accounts to reflect their current status

Send letters to the members Attorney, cc’ing the member for informational purposes only

Answer MSC, Region, and Branch questions

Charge off for Indirect

Recommend Charge Off’s for Direct

Process payments from the Trustee

Guide ACH Payment Processing

Black Rifle Coffee Company San Antonio, TX

Retention Specialist August 2020 – August 2021

Making/answering phone calls/emails to customers who have canceled their accounts with the company to get their feedback on their experience, resolve any conflict, and convince them to come back

Updating Customer accounts to reflect new payment methods, product preferences, and accuracy of customer information

Creating/updating graphs in excel for presentation to Retention Team and to be posted on team site for company viewing

Creating/updating shared google sheet with customer trends seen from Retention Teams side, for the reference of the Marketing Team

Creating/updating email templates for Retention Team to use that would best establish a rapport with the customer or answer difficult questions/customers

Creating/updating team google site with live updated schedule, protocols, promotions, monthly recovery data, meetings, training documents and videos

Creating/updating color coded team schedule in an excel sheet that live updates on team site with past months schedules saved as hidden sheets for supervisor only reference.

Harmony School of Innovation San Antonio, TX

Office Assistant 2013 – 2020

Answer phones with high level of professionalism, offering my knowledge to parents and families through written and verbal communication

Responsible for calling emergency personnel and aiding with sick student overflow, additionally assist school nurse and other professional staff in State required health testing by evaluating students, performing data entry digitally, and collecting defibrillators

Monitor classrooms of roughly 15-25 students, using leadership skills to organize the students into lunch lines and help with attendance, while assisting teachers with miscellaneous tasks to prepare for events

Assist administration with clerical duties that involve mailing out confidential documents, filing up-to-date paperwork, and conducting reference calls

Millie & Dillie Photography San Antonio, TX

Administrative Assistant 2012 – 2016

Assisted with the set-up of large events including proms and school gatherings, hosting 100+ people

Maintained all equipment including cameras, lenses, and lighting equipment clean and properly inventoried and organized

Worked in partnership with managers and colleagues on special assignments including set preparation

VOLUNTEER EXPERIENCE

Cornerstone Youth Ministry San Antonio, TX

Head of Social Media / Photographer 2013 - 2018

Communicated effectively while leading a team of photographers to ensure youth ministry events ran smoothly

Ran multiple social media accounts on multiple platforms including Instagram and Facebook, engaging with the community daily to promote events through the use of graphic design, captions, hashtagging, and editing photos

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