Sydney Bailey

Clearfield, UT *****

801-***-**** adxkml@r.postjobfree.com

Academic Education

Plain City, Utah

Graduated Fremont High School

May 25, 2013

Areas of Study include IT Tech,

Business,Foundation, Calculating the understanding Business, Management & Accounting, Account Executive, Sales Manager, Program Manager (PM)

Objectives:

To Always Obtain a Higher Career Level Position

Teleperformance

01/2010-05/2023

Farmington, UT

Management Position-

Remote: Work from home

Compliance Manager Full Time-

Managing Customers Accounts,

Managing Inbound and Outbound Customer Service Calls

•If Recorded calls from employees talking with customers got sent to me in Red Error, I instantly Responded. I corrected, solving any concerns or problems the customer had.

• Answered and responded to inbound custom service inquiries

• Kept track of Cross sales and up sales of additional services and all equipment

• Provided outstanding high end management, and Human Resources Manager with customer service with a ‘Customer is always first’ attitude, making the customer know they are an important part of the AT&T family, DirecTV, U-Verse Service

• Always Ensured Excellent Management in customer satisfaction correction and qualifications every time

• Always Ensured checking the quality on all calls other employees had recently made, making sure our customers where always treated with full respect, and treated as our number one priority to be taken care of.

• If there where any errors in any calls that had came in, or that where made. I would immediately put one of the employee on stand by and go over the responsibilities, loyalty, the percentage rate that needs to be brought in each day.

•Constantly doubling each day and each week with Customer Account Satisfaction

CUSTOMER ESCALATIONS

•Never need employees to escalate a call unless the customer has been fully disrespectful, name calling, and had been warned already several times

•Remind the customer that if they don't calm down and respect that the employee is trying there hardest to get the customers account situation under control and taken care of they will have to end the phone call.

•If a customer asks to speak with a manager because they feel they where being disrespected, can't get there problem solved, or want a better percentage rate taken off their bill then what had been already taken off.

•I would have employees always let the customers know the manager won't be getting right to them, the manager is very busy with her schedule, but she will make sure she gets to the customer by the end of the days working hours.

•Sales/Account Employees have a 95% Retention Rate Converting Customers from wanting to close their account to becoming contently happy with the One offer of adding credit (saving a percentage on their bill) including Up Sale, and Additional Cross-Sale

Capstone Nutrition

12/2012-03/2022

Ogden, UT

Compliance Manager, Marketing Manager, Human Resources

• Compliance Manager Full Time

• Part Time-Full Time Training Manager

•Human Resources

• Liaison for employee as it pertains to Payroll, Benefits, etc.

• Data Entry for new hires

• Facilitate the resolution of all Payroll issues/concerns

Standard Examiner

08/03/2007-12/29/2021

Ogden, UT

Account Management, Sales Management,

Human Resources, Admin Coordinator

• Taking in calls from the greater Ogden area to start, stop and expand current services

• Accounting – accounts payable and accounts receivable

• New subscriptions and adding additional services for existing customers (up-sale)

Human Resources

• Internal and External Recruiting remotely

• Drug testing

• Entered new employee information into the System

• Coordinates interviews between applicants and operations remotely

• Conducts reference checks and background checks remotely

• Facilitate the resolution of all Payroll issues/concerns remotely

• Helped build incentive programs for increased sales, renewals and Creating Profiles