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Customer Assistance Service Professional

Location:
Cape Town, Western Cape, South Africa
Posted:
June 07, 2023

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Resume:

Mzukisi

Cyril

Jafta

Registered Professional

Nurse

Objective

Registered nurse with strong

experience in delivering quality care

to patients.

Professional with experience of

practice in emergency room care,

triage and

post-surgical recovery and mental

health facility. Strong knowledge of

medicine

pharmacology and standards of care

in the hospital or private practice

settings.

Caring and reliable person with a

reputation for building a great rapport

between

medical providers and patients.

Committed to making patients more

informed

and comfortable during their care.

Dedicated patient advocate, prioritize

the needs and care of the patient

above everything else. Strong oral and

written communication skills since

much of this job requires speaking to

patients kindly and discussing care

with other medical staff. Expert

multitasking and highly organized

which makes it

easier for me to manage several

patients on my caseload at once.

Excellent sense of integrity,

confidentiality and honesty when

dealing with sensitive subjects

Experience

Aug 2018- Aug 2019

New Somerset Hospital

Rendered holistic nursing care managing and preventing diseases working with other health care professionals to treat various conditions and diseases. Full 3 months rotation across wards Medical, Surgical, Pediatrics, MOU Antenatal, Neonatal & Postnatal And Trauma Unit. Strong knowledge of medicine

pharmacology and standards of care in the hospital or private practice setting.

Caring and reliable person with a reputation for building a great rapport between

medical providers and patients. Committed to making patients more informed

and comfortable during their stay. The role and function included but not limited to observe and record patient behavior,

*Perform physical examinations and diagnostic tests

*Collect patient health history

*Counsel and educate patients and their families on treatment plans

*Administer medication, change wound dressings and care for other treatment options

*Read and interpret patient information, making treatment decisions when appropriate

*Consult with supervisors and doctors to decide on the best treatment plan for patients

*Direct and supervise nurses, nurse assistants and nurse aides

*Research ways to improve healthcare processes and improve patient outcomes

Sep 2019- May 2023

New Somerset Hospital

After the completion of the com-serve program, i have been active with a nursing agency and continued to moonlight right through my permanent employment since July 2020. I continued to moonlight for nursing agency Premium consulting. The agency has exposed me to multiple hospitals across the Western cape, Cape town including General hospitals, secondary & tertiary, and up to psychiatric hospitals. Duties during this period included but not limited to, treatment and care of patients after major surgical procedures by monitoring vital-signs, administering medication and cleaning surgical areas. Collaborate with physicians, case managers, families and other staff members when developing a plan for the care and treatment during the hospital stay. Patient care & assessment. Client for admission comes in and the first impression will be on hygiene grooming, appropriateness of clothing, posture, verbal remarks & gestures.

Client's presenting problems and reason for seeking help, Past mental illness and current treatment.

Family history and mental illness

Medical history

Allergies to medication, food and other substances Past & present medications and their effects

Past & present physical/mental and or sexual abuse history Substance abuse history

Educational history

Health habits

Worked as a senior nurse for the unit and helped with training nursing students who were completing their internship duties. Responded to emergency situations where patients are in life- threatening

conditions by following the correct procedure and maintaining a calm and

effective demeanor.

Followed a treatment plan and medication schedule ordered by the doctors and

assessed patient pain levels using assigned assessment tools. Led an initiative with the hospital to improve patient, family and medical staff communication by

conducting community workshops to facilitate suggestions. I have exceptional knowledge and working experience in medical interventions in the medical setting and thorough knowledge of inpatient & outpatient nursing care. Below is the skill highlights i constantly try to improve on.

Self & Environmental awareness

Self-acceptance & accepting the patient

Communication skills

Leadership role play

Emotional stable

Physical endurance

Interpersonal skills

Being sincerely interested in patent care

Being available

Empathizing with the patent

Reliability

Professionalism

Accountability

Ability to think critically

Essentially, exposure to different hospital settings has led me to recognize and prioritize all of the following aspect Always keep patent's morale up by providing a positive therapeutic relationship

Help build patient's confidence

Conduct spiritual interventions occasionally

Help patient work through self-doubts and despair

Organize events with fellow Nurses and associates to help build patent's

social skills

Keep patent's family educated and up to date on illness Consult with patient the importance of well-being and physical needs

Identify risk factors

Be prepared for potential violent episodes and explain thoroughly the

importance and implications of disregarding institutional rules Jul 2020- Present

Stikland Hospital

The roles and functions are not limited to but include, administering and noting reactions to psychotropic drugs and other medications. Arrange further medical attention when necessary and assist the client in understanding the nature of emotional disturbances and accepting the need for treatment. Assists in maintaining a safe and secure environment for staff and patients.

Documented observations of patient behavior and status to the administered

plan. Provided therapeutic interactions with patients to assist them in identifying sources of anxiety. Performed basic assessment of the patent's nursing care needs. Administered medication and treatments as ordered by a physician. Planned and tutored basic health teaching to assist patients in meeting their needs. Coordinated with medical and paramedical professionals to provide appropriate input and effectively plan treatment plan for the patient. Identified behavioral problems to make suitable recommendations. Monitor administered medication plan and record changes.

In my institution where I'm currently serving permanent employment, I've acted

in accordance with facility policy and appropriate nursing standards of care.

Ensured to carry out physician orders and implemented basic nursing

interventions. Essentially I maintained the therapeutic milieu using acceptable

standards.

Risk management

A risk assessment conduction plays a pivotal role in maintaining safety related

strategies. The following risk assessment should be conducted by the

professional health nurse every day. List not limited but include establishing the

following.

Is the patient resilient or conscientious?

Is the patient self-centered, dependent, low-tolerating or frustrated?

Does the patient know coping mechanisms?

Does the patient have any obsessions, distressing impulses, negative thoughts or compulsions?

Does the patient have delusions, perceptual disturbances or suicide thoughts?

Does the patent lack hygiene?

Is the patent speaking slowly and softly or rapidly and loudly?

What is the mood of the patient? Is the patient agitated or hostile?

Group Activities.

Another pivotal tool that aids in the holistic recovery of a mental health care user is group activities. The group activities have enormous role play and are vast important as they stimulate a well-regulated sense of participation, accountability and role play. They are a critical aspect of relapse prevention, coping skills, post discharge self-conduct, mass interaction and communication skills. In-service trainings and private course trainings. I have been exposed to multiple in-service trainings, induction programs and awareness activation programs. I have taken personal initiative to enroll and complete multiple courses so i can remain knowledgeable and competent in profession. Amongst those include BLS and CPR training information, other trainings like Crush syndrome patient emergency response regimens, DKA

protocols (Diabetic keto acidosis) emergency response protocols. The institution has long term breastfeeding awareness campaigns running, I

have actively participated on as we rotate placements to different wards; it was

a critical component to actively participate on in-service trainings. Education

Feb 2014 - Aug 2018

Unversity of the Western Cape

Skills Languages

English

Advanced

Certifications & Courses

Basic Life Support

Management short courses - The nurse as team leader and Teacher References

1. OPM Sr Seal - New Somerset Hospital +27-21-402-**** 2. OPM Sr Kibi- Stikland Hospital

3. OPM Sr Le roux- Stikland Hospital

adxkmd@r.postjobfree.com

31 Pharela Avenue, Langa, 7455

+278*-****-***

1997-01-03

South African

, Western Cape, Cape Town

Community Service Professional nurse

, Western cape, Cape town

Registered professional nurse (Agent)

, Western cape, Cape town

Professional nurse (PNA2)

, South africa, Western cape, Cape Town

Bachelor of nursing science

• Customer assistance



Contact this candidate