Service Representative Customer
Resume:
SUDHA DARLA
***** ********* **** ****, **********,KY, 40245
adxklt@r.postjobfree.com
•Focused Supervisor proudly offering a background in lead generation and efficiently resolving customer issues. Courteous and cordial with the desire to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
•Highly skilled in converting prospects into long-term clients and delivering customer service exceeding client expectations. Team-oriented and dedicated to working with team members.
•Driven Advertising Sales Representative with success in building relationships with clients, developing small to large accounts and negotiating sales contracts. Business savvy professional with instinct for new business development.
•Motivated Business Coordinator willing to work long hours and put in the miles to transform mediocre territories into successful enterprises. Enthusiastic about meeting with customers, promoting products and driving revenue growth.
APRIL 2019 – JUNE 2021
CUSTOMER SERVICE REPRESNTATIVE/ TELLER – FIFTH THIRD BANK.
GENERAL FUNCTION:
•Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies.
•Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.
• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
• Accountable for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Essential Duties & Responsibilities:
• Customer Experience Function:
•Promote good customer experience by consistently providing best-in-class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help at all times.
•Have a developed rapport with the customer base and have knowledge of account ownership.
• Act with confidence by answering and/or finding answers to customer questions and finding solutions to customer issues; be responsive and timely with correspondence and problem resolution.
•Maintain a position of trust and responsibility by keeping all customer business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
Operations Function:
• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. Maintain a balancing record that is in line with policy and have the ability to find and correct outages and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision-making, abiding appropriately to established guidelines and procedures.
Referrals Function:
• Consistently meet or exceed sales referrals, as set by management.
• Actively involve self in daily huddles, sales meetings and staff meetings.
• Maintain a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
• Initiate conversations to uncover customer needs and effectively refer customers to business partners for the selling of bank products and services.
• Utilize appropriate tools for all referrals sent to business partners for tracking purposes.
• Consistent daily review of tools and dashboards for referral progression and monitoring of referral fulfillment to ensure proper disposition of referrals.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training.
MAY 2005 – SEP 2005
ASSOCIATE MANAGER- BUSINESS DEVELOPMENT., MAX New York Life.
duties:
•Performed frequent customer visits to maintain positive and productive relationships.
•Responsible for developing and maintaining commercially productive relationships with both new and old clients. Also in charge of identifying every sales lead and of making the most out of every opportunity to increase revenue and profitability.
•Promote the company brand to key buyers, ensuring their knowledge is current and appropriate.
•Generating new business both in face to face meetings and over the phone.
Replying to all customer enquiries in a timely and accurate manner.
•Writing up sales reports, activity reports.
•Completing all documentation and administrative records, fully and accurately.
• Developing and maintaining a database of all contacts.
JUL 2003 – JUN 2005
BUSINESS DEVELOPMENT COORDINATOR (CITIBANK PERSONAL LOANS), JkT Asiatic Private Limited.
duties:
•Evaluated and managed new strategic business opportunities.
•Increased revenue by obtaining and securing new accounts, while providing value-added services to existing clients.
•Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts
•Planning and developing the right marketing strategy to get the product noticed by the target audience.
•Supervising and directing employees in their day-to-day tasks.
•Brief and train the sales force at quarterly sales meetings to create product awareness and demand.
•Performing and arranging successful product demonstrations for customers.
•Market research and developing the core positioning and messaging for the product.
PROFESSIONAL EXPERIENCE
Managerial
•Consistent track record of successfully employing best business practices that improve efficiency,
•Making sure that operations run smoothly and according to company policy.
•Effective leadership skills.
•Planning, directing, and coordinating various aspects of the business.
•Proven ability to grow a business.
Business development
•Able to work closely with the sales team to develop sales tools and training packages for key staff.
•Developing and managing customer care programs for improved sales success.
•Ability to chase up new business opportunities.
•Increasing brand awareness and bringing in new customers.
•Maintaining relationships with key clients.
•Excellent lead generation and development skills.
JULY 1995 - AUGUST 1999
B.E, Vasavi college of engineering (E.C.E).
•Event planning.
•Team leadership.
•Client meetings
•Employee mentoring
•Competitive product reviews
•Public relations
•Staff development/training
•Acquiring new customers
•Goal-oriented
•Customer relationships
•Salesforce training
•Relationship building
•Key account generation
Contact this candidate