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Executive Assistant Customer Service

Location:
Parsippany, NJ, 07054
Posted:
June 07, 2023

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Resume:

Erin Sola

Denville, NJ ***** 973-***-**** adxkl7@r.postjobfree.com www.linkedin.com/in/erin-sola

Profile

Adaptive & Flexible Group Motivator Effectively Prioritize Conscientious Communicator Unique Interpersonal Skills Experienced and dedicated team player who drives world class executive support and operations within dynamic, fast- paced roles utilizing multiple specialties in strategic administrative coordination, events planning, meeting logistics, human resources (HR) collaboration, and office management. Leverages superior skills and aptitudes with in-depth experience and placing unwavering focus on cutting-edge customer service that builds a harmonious sync with leaders and team members. Demonstrates strong, individualized work style that fosters a positive environment by maintaining a consistent professional and personal demeanor. Expresses smart business acumen and brings innovation to enhance organizational viability. Core competencies include: Confidentiality Creative Correspondence Events Synchronization Scheduling & Calendar Management Cross-Functional Communications Reporting & Documentation Executive & C-Suite Support Collaboration & Liaison Technical Skills: G-Suite Microsoft Office Suite QuickBooks Concur SharePoint Slack Professional Background

Verizon Corporate, Basking Ridge, NJ

Executive Assistant 4/2019 - 3/2023

Provided stellar support for the VP of Product Marketing, including four directors and team of 60. Initially assisted an Executive Director and Director with teams of 70+ members and developed cohesive working relationships by performing listed highlights, leading to a promotion within two years. Initiated sync with new VP to develop a smooth transition for meeting governance, resulting in calendar shifts and focus based on her transition to Product Marketing. Offered recommendations to help establish new team processes.

Extreme discipline to ensure all meetings were scheduled, conflicts resolved, and logistics were thoughtfully planned by establishing and maintaining positive relations with fellow admins and necessary staff.

Consistent follow through with steady stream of requests that included continuous calendar shifts.

Provided real time updates to executives to avoid conflicts.

Practiced efficient methods to maintain organization and communications with daily requests.

Remained diligent and proactive about resolving conflicts

Maintained positivity taking on new challenges and finding ways to contribute and implement ops success. Example: Developed resource guide with useful internal links to help minimize search time on company site.

Planned events and engagements for direct team and overall department that required logistical synchronization within a large facility and on occasion offsite event space.

Managed and reconciled expenses including catering and travel through Concur.

Provided efficient and timely support for respective team members with business needs.

Supported Sr. VP and VP in absence of Sr EA with calendar and team support minimizing impact of business needs.

Led special projects to support marketing program launches. CCG Marketing Solutions, West Caldwell, NJ

Sr. Account Manager - Marketing programs 3/2016 - 4/2019

Oversee multiple functions and departments.

Launched and managed fulfillment programs, scheduled production jobs, inventory management, shipping logistics and print needs whether directly in house or coordinating with agencies for pharmaceutical clients.

Produced monthly invoicing and budget tracking. Developing Proposals, issuing reports and data tracking.

Oversaw client tours, audits plus created and maintained client program documentation. Erin Sola adxkl7@r.postjobfree.com Page 2

The Medicines Company, Parsippany, NJ

Executive Assistant & Operations Coordinator – Learning & Education, Pharma 9/2013 - 3/2016

Supported the Sr. VP, Chief Learning Officer with all administrative & departmental efforts for the organization.

Supervised multiple meeting spaces (various sizes & types) for project work/corporate meetings & functions/large scale education classes for salesforce, internal staff including onboarding new employees.

Developed partnerships with internal divisions and external resources to support education needs resulting in product launches, increased sales and succinct project management methods.

Tools & tasks managed: Project studio (12,500 sq ft space) and simulation facility.

Navigated logistics: scheduling, staging, tracking, catering, hotel blocks, & transportation.

Led team for set up & breakdown & to expedite emergency changes.

Managed departmental & external relationships to support studio (12,500 sq ft space) needs.

Inventory & Vendor Management: Included print manuals, charts, & office materials.

Sourced cost savings on all studio materials.

Tracked & reported project analytics to internal management / Maintained Studio database through SharePoint / Developed SOPs & templates to assist company initiative for project planning.

Coordinated domestic & international education programs both onsite & at offsite locations with internal staff & external vendors.

Reconciled expenses through Concur / monitored budgets / managed all arrangements for events & programs / negotiated & processed contracts for internal & external vendors. Physician Resources, Montclair, NJ

Team Leader, Speakers Bureau - Medical Education & Meetings 2013

Implemented / managed pharmaceutical education programs consisting of speakers, venues, AV, travel, invitations, and registrations.

Worked with all ranks of large sales force to book multiple cost-effective events in order to adhere to company budget.

Managed contract negotiations to book venues, menu selection & room logistics for optimal presentation results.

Prepared client reports by logging multiple levels of program costs / Performed reconciliations.

Heritage Wealth Counselors.

Wealth Management Company, Boonton Twp., NJ 2007 - 2013 Executive Assistant to CEO/CFO & Office Manager

Planned & managed meeting events for families, individuals & financial investors group.

Processed & tracked endowment/philanthropic transactions, retirement contributions, life insurance processing.

Liaison between financial firms & Officers of company. Obtained financial documentation for clients.

Controlled office expenses budget including accounts payable & receivables, contract negotiations & external vendor management.

Researched, developed & managed HR functions: payroll & 401K plan for local & out of state employees.

Lead in ensuring systems administrators maintained network & overall office systems.

Maintained necessary requirements for CEO’s certifications/licensing.

Supported the CEO & CFO with expense reporting, calendar & travel arrangements, including frequent updates.

Developed creative correspondences /reports/presentations for management team. Education: BA, Communication Arts and Minor, Psychology Ramapo College of NJ



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