Sarah Quam

adxkl2@r.postjobfree.com

608-***-****

SUMMARY

To secure a challenging position as an Office Manager / Facilities Coordinator where I can utilize my skills and experience in office management, communication and problem-solving, while creating a positive impact on business operations and efficiency in the workplace.

EXPERIENCE

Mar 2022 – Mar 2023

RSM US, LLP Madison, WI

Office Manager / Location Services Coordinator (Contract)

• Oversaw office operations and coordinated support staff to ensure completion of duties and coverage required to complete critical tasks with deadlines.

• Managed facility services, vendor contracts, and maintenance required to maintain the office, including all office equipment, Audio Video, HVAC, appliances, and security system.

• Managed purchasing, ordered catering and meals, coded and paid invoices and/or submitted invoices with 60-day remittance, and reconciled company purchase card.

• Coordinated office move with Real Estate department and provided COI’s and documents to building Landlord, and handled related vendor meetings and walkthroughs.

• Prepared DocuSign documents for client engagements, sent out proposals, and printed/bound financials and marketing materials.

• Planned in-office events and larger venue events requiring contract negotiation and scheduling coordination.

Oct 2019 – Oct 2021

Madison Investments Madison, WI

Receptionist / Office Administrator

• Oversaw office operations and facilities maintenance for two buildings to ensure IT and building related issues were resolved and fixed, including audio video, HVAC, plumbing and larger scale project work.

• Provided top-level customer service and support to firm clients, FA’s, consultants, and served as point-person to all departments to facilitate needs and requests between internal and external parties.

• Supported Client Services in preparing, sending, and processing client documents and reports being sent to third parties, clients, and internal departments.

• Managed inventories, ordered supplies, tracked receipts, and supported AR/AP to ensure correct billing.

• Assisted Equity team in coordinating bi-weekly meetings for employees on-site/off-site, including handling audio video and technical issues, preparing handouts, and sending out Teams or WebEx meeting details.

Oct 2018 – May 2019

Rockwell Automation Madison, WI

Administrative Assistant / HR Associate (Laid Off)

• HR intermediary, onboarded new hires, and strategized with Site Leader on engagement initiatives.

• Transacted complex SAP purchasing and handled logistical details between buyer, AP and vendors.

• Managed contractor contracts, new vendor setup, and ensured onsite services met contractual obligations.

Dec 2017 – April 2018

Staff Electric Co. Madison, WI

Administrative Support Specialist to Vice President (Contract)

• Corresponded to urgent emails from customers, Local Union, Job Foreman, and AP team.

• Tracked project bill-out to completion, provided status reports, and contacted AP regarding delays.

• Authorized in Penta to run job cost reports, entered time for numerous jobs and submitted to payroll.

• Assisted HR and Project Managers throughout Onboarding/Offboarding, performed background checks, coordinated drug testing, and maintained confidential employee records.

• Aided company leaders to simplify processes, and act on their behalf to moderate trainings and assist in meetings.

Sept 2013 – Nov 2017

Advanced Dermatology, Inc. Madison, WI

Patient Services Coordinator / Administrative Assistant

• Maximized revenue and doctor’s time by proactively adjusting surgery and clinic schedule to fill time gaps.

• Led marketing analysis and collaborated with Office Manager to develop ad campaigns for media/print.

• Trained 5 Patient Services Coordinators on scheduling, triaging patients, procedural processes, submitting insurance authorizations, HIPPA compliance, and related check-in/check-out duties.

• Achieved great financial leverage for company by acquiring prior authorizations from insurance companies for surgeries, which increased net revenues by $7-9K at two locations.

• Controlled printed clinic information related to handbooks, procedures, forms and advertisements.

Mar 2012 – Sept 2014

CapTel Madison, WI

Captioning Assistant

• Maintained excellent and consistent scores of 96% in typing and voice accuracy.

• Provided captioning for telephone conversations displayed on CapTel phone, PC or mobile device.

Apr 2010 – Dec 2011

Home Instead Senior Care Dallas, TX

Executive/ Personal Assistant to Owner

• Acted as right-hand to coordinate business and personal objectives, execute directives between organizational department figures, and handle logistical details from start to finish.

• Proactively managed scheduling and priorities, coordinated meetings, provided agendas, handled travel arrangements, and accompanied for preparations as needed. Sept 2009 – Mar 2010

Southwest Pain Group (Contract) Dallas, TX

Office Medical Assistant

• Awarded two high appraisals from secret shopper for going above and beyond in customer service.

• Increased revenue by 10% and saved patients money by calling the facility to ensure acceptance of patients’ insurance and surgery was approved.

• Scheduled appointments and checked out patients at the busiest pain management clinic in Dallas.

EDUCATION

May 1996 – May 1997

Coursework towards Associates Degree

NORTHLAKE COLLEGE IRVING, TX

• Major: English Literature

STRENGTHS / SKILLS

• Detail-Oriented / Organizational Leader

• Project / Task Management

• Operations & Facilties Management

• Scheduling & Meeting Coordination

• Advanced Microsoft Office Suite Skills

• Communications & Analytical Skills

• Marketing & Advertising

• Event Planning

COMPUTER SKILLS

• Microsoft Office Suite: Excel, Word, Outlook, PowerPoint, OneNote, OneDrive

• Finance/Procurement: Quickbooks, Chrome River, Concur, Workday, SAP

• Contract Preparation: DocuSign

• Data Management: Access, Smartsheet

• Other: AgilQuest, Canva, Box, BluBeam,

Certifications

• 2023 CPR

Professional References

• Julie Siegel, Location Services Coordinator Supervisor - RSM US, LLP

• Kathy Porter, Location Services Coordinator III - RSM US, LLP

• Mike Peters, Portfolio Manager - Madison Investments

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