La-Kisha S Lewis

adxkkv@r.postjobfree.com • 484-***-****

https://www.linkedin.com/comm/in/la-kisha-lewis-436039142 • Whitehall, PA 18052

Administrative Support Medical Receptionist

Detail-oriented professional with experience in delivering administrative support and managing patient registration. Possess strong customer service and communication skills, able to interact positively with patients, families, and staff members. Knowledgeable in medical terminology and electronic health records (EHR) systems. Skilled in providing exceptional customer service, responding to inquiries, and maintaining records with the utmost confidentiality.

Core Competencies

Administrative Support

Quality Customer Service

Issues & Conflicts Resolution

Regulatory Compliance

Documentation & Reporting

Process Improvement

Relationship Building

Patient Satisfaction

Professional Experience

Lehigh Valley Health Network, LVH Muhlenberg, Bethlehem, PA 2017 – 2023

Registration Specialist, MHC Outpatient Rehab – 1770 Bathgate Rd, North Bethlehem, Health Center at Easton

HBOP Registration Team Specialist - CH 2030 Highland Avenue Rehab and B3100 Rehab Locations

Manage the registration process of patients, collecting necessary information, including demographic and insurance information, insurance verification, treatment/visit pre-certifications, and referrals. Greet patients and provide guidance on completing necessary forms. Ensure real-time access to relevant data by recording information into the organization's database. Serve as point of contact, educating patients and families regarding financial responsibilities.

Selected Accomplishments:

●Enhanced patients’ satisfaction levels by proactively resolving complex issues and discrepancies.

●Built and maintained collaborative relations with patients, staff members, and senior management.

●Maintained confidentiality and security of information in line with all applicable regulations and guidelines.

●Scheduled and confirmed appointments professionally, while accommodating any special requests.

●Coordinated with insurance companies to verify medical coverage and pre-certification/referral requirements.

Lehigh Valley Health Network, Mack Blvd, Allentown, PA 2015 – 2017

Scheduling Coordinator, Physician Scheduling – LVHN Patient Access Center

Managed and coordinated the schedules of 13 specialty physicians and healthcare providers to ensure availability, patient demand, and other relevant factors for LVPG physician practices, family health centers, children's clinics, and outpatient rehabilitation facilities. Communicated with patients to schedule and confirm appointments and provide information on procedures. Addressed high-volume queries and escalated requests in coordination with clinical team members.

Selected Accomplishments:

●Facilitated patient scheduling for PT and OT services, obtaining and verifying patient insurance information and demographic data to ensure accurate billing and record-keeping.

●Developed and delivered educational materials and resources to patients, families, and healthcare providers, including written materials, online resources, and in-person training sessions.

Genesis HealthCare, Brakeley Park Center, Phillipsburg, NJ 2010 – 2016

Recreation Assistant/Certified Medication and Nursing Assistant

Accomplished all challenges associated with planning and implementation of a diverse range of recreational activities and stress management techniques to ensure the physical and emotional well-being of short-term unit clients.

Selected Accomplishments:

●Delivered world-class customer services and quality care in coordination with licensed medical staff.

●Contributed to safe and efficient daily patient care and services to all residents.

●Conducted medication reviews and reconciliations to ensure appropriate, effective, and free-from-harmful interactions with medications for patients.

Additional Experience:

Human Resources Assistant at Manpower Staffing Services

Field Administrator at Uniforce Staffing Services

Office Assistant/Administrative Coordinator at kgb USA Headquarters

Executive Administrative Assistant at Mallinckrodt Baker, Inc.

Senior Executive Administrative Assistant at Kelly Services

Senior Executive Administrative Assistant at Novartis Pharmaceuticals Corporation

Senior Executive Administrative Assistant at The Dun & Bradstreet Corporation

Education & Training

Associates Degree, Business Administration

American InterContinental University, Hoffman Estates, IL

Executive Assistant Program – Certification *Dean’s List

Katharine Gibbs School, Montclair, NJ

Professional Training

NJ State Certified Nursing Assistant License, Berkley Heights, NJ

CPR Certification, Phillipsburg, NJ

Personal Chef/ Catering License, Harrisburg, PA

Technical Proficiencies

EPIC System, TLC, RCE Training – Patient Registration, ECare Next, LVPG Physician & Rehab Scheduling, Tiger Connect, JCC Compliance Training, Civilian Response to Active Shooter Events Training

Windows 8, Windows NT, Netscape and Windows Vista, and XP Home/Office Edition 2003-2022

Microsoft Teams, Office Suite 2000-2022 [Word, Excel, Access, PowerPoint, and Outlook], FrontPage 2002 and 2003

Business Objects 6.5

Report Web, MbiSe, and Master Control

ARIBA/ePro System

Business Writing/Editing

AMEX CTO Travel & Gelco Systems

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