Tiana Rivera

*** ********* **.

716-***-****

Buffalo NY14210

adxkkq@r.postjobfree.com

Objective : Seeking a position in the Customer Service / Hospitality Industry.

Salary requirements are negotiable..

Highlights:

Able to create a workable schedule to meet deadlines efficiently.

Able to work with others toward a team goal.

Able to communicate and interact effectively with individuals of all levels.

A hands on professional with a proven record of success.

Experience:

Cawley & Bergman Cheektowaga NY

Inbound calls

Debt Collection/ Services March 2017/May 2017

Duties Included :Making outbound calls for the collection of Store Brand Credit Cards and Various lines of credit.

Included payments made by phone via Debit Card and Bank Accounts.

Fiserv Williamsville NY

Inbound call Center

Auto Loan Maturity /Customer Service November 2016/January2017

Duties Included: Inbound calls from clients turning or trading in their vehicles, refinancing current loans. Assisting Dealers in pick of vehicles at various locations.

Healthy Home Cleaning Services East Aurora NY

House Keeping October 2015/ January 2016

Duties included: Contractual House Maintenance/Cleaning, Mopping sweeping, dusting, vacuuming

cleaning of cob webs.

AMS Servicing Depew NY

Inbound call Center

Customer Service / Mortgage Collections./ March 2011- August 2012.

Primary Duties, Out/Inbound customer service calls which included the servicing of the past due mortgage accounts as well as current.

Assisting in budgeting monthly income to make affordable payments.

Assistance with Short Sales, and or selling of property information.

Key Bank Amherst NY

December 2007-2010

Inbound call center

Retail through Sales Service

Duties Included: Customer service for deposit accounts and Certificates of Deposit, referring customers /clients for different types of banking needs.

Main focal point: To be the client/customer's trusted advisor by providing excellent service with solutions and options.

Call center atmosphere, primarily talking calls for account inquiry, referring clients/customer to desired account types /checking . savings and other banking products and needs .

researching account activity ex: Use of different systems to obtain account information, contacting and/or completing faxes to Branch personnel for client/customer disputes, credit/debit cards or unauthorized account withdrawals.

ICT Group Amherst NY

Inbound call Center

Customer Service Representative October 2006 /August 2007

Duties included: Working of contracted campaign for WellsFargo Bank, opening new Bank Accounts for customers, Assisting in the completion of loan applications for qualified applicants, running credit inquiries, wire transfers of funds, Upselling banking products.

Call Center USA Buffalo NY

Outbound Sale 2004 /2005

Outbound calling

Prepared lead Prospects in order to sell product(magazines).

Speaking with customers in order to determine likes dislikes, reading habits and what appealed to them as readers.

Quoted prices and negotiation terms for subscriptions, while also accepting payment at end of call.

HSBC Bank USA Buffalo NY

Customer Service Representative May 2000 January/2003

Inbound call representative/Call Center

Customer service for banking products/Financial services, products included; checking and savings accounts, Certificates of deposits as well as different types of loans.

Assisted with customer/ client disputes.

Also assisted with the succession of deceased persons owing credit cards.

Education:

Bryant & Stratton College Buffalo NY

Business Administration 2004/2005 Buffalo NY

Not Completed

Clarkson Culinary Arts Buffalo NY

Hospitality/Food&Beverage

1998/1999

Emerson Vocational High school Buffalo NY

High school Diploma

1994 /1997

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