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Customer Service Health Aide

Location:
Aberdeen, NC
Posted:
June 07, 2023

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Resume:

Shawneece Copeland

Verification Recruiter

Rockingham, NC 28379

adxkkg@r.postjobfree.com

+1-910-***-****

Ambitious and responsible professional with a proven track record of success in medical field as a CNA requiring well-developed hands-on skill sets and customer service expertise seeking to bring broad-based experience and comprehensive medical training to a winning healthcare organization. Professional has been in the medical field for 6 years.Has been in the background customer service industry for 3 years as a Verification Researcher.

• Proficiencies: MS Office; MS Excel; MS Word; MS PowerPoint; Typing Speed: 60 Work Experience

Verification Recruiter

Accurate Background, Inc. - Irvine, CA

May 2019 to Present

• Identifying future hiring needs and developing job descriptions and specifications.

• Collaborating with department managers to compile a consistent list of requirements.

• Attracting suitable candidates through databases, online employment forums, social media, etc.

• Conducting interviews and sorting through applicants to fill open positions.

• Assessing applicants' knowledge, skills, and experience to best suit open positions.

• Completing paperwork for new hires.

• Promoting the company's reputation and attractiveness as a good employment opportunity.

• Managing internship programs.

• Keeping up-to-date on current employment legislation and regulations and enforcing them within the company.

• Providing recruitment reports to team managers.

Certified Nurse Assistant

Interim Homecare - Southern Pines, NC

October 2013 to October 2019

* Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses

* Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities

* Measure and record food and liquid intake or urinary and fecal output, report changes to medical or nursing staff

* Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine

* Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff

* Remind patients to take medications or nutritional supplements

* Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet

* Turn or reposition bedridden patients

Residential Counselor

Jackson Springs Treatment Facility - West End, NC

March 2018 to May 2019

To provide high-quality, compassionate male psychiatric residential treatment that provides mental health services to young men afflicted by behavioral or emotional concerns. Mentors provide treatment by utilizing modifications of the therapeutic approach, Cognitive Behavior Theory (CBT), which is an evidenced-based theory used primarily for individuals who have difficulty coping with emotional stimuli, or are exhibiting self-injurious and life-threatening behaviors. The average length of time to complete the program is 4-6 months.

Certified Nurse Assistant

St. Josephs Of The Pines - Southern Pines, NC

August 2016 to March 2017

* Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs

* Documented or otherwise reported observations of patient behavior, complaints, or physical symptoms to nurses

* Gathered information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities

* Measured and recorded food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff

* Observed or examined patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine

* Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, and standing, walking, or exercising

* Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff

* Reminded patients to take medications or nutritional supplements

* Reviewed patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet

* Turned or repositioned bedridden patients

Home Health Aide

Family First Homecare - Rockingham, NC

October 2011 to May 2016

* Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

* Checked patients' pulse, temperature, and respiration

* Directed patients in simple prescribed exercises or in the use of braces or artificial limbs

* Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert

* Maintained records of patient care, condition, progress, or problems to report and discussed observations with supervisor or case manager

* Performed a variety of duties as requested by client, such as obtaining household supplies or running errands

* Planned, purchased, prepared, or served meals to patients or other family members, according to prescribed diets

* Provided patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness

* Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming

Education

Associate of Science degree in Health and Human Services Ultimate Medical Academy - Tampa, FL

2017

Skills

• TIME MANAGEMENT

• WRITTEN AND VERBAL

• Direct Care

• Direct Support

• CNA

• Disability

Certifications and Licenses

Certified Nursing Assistant (CNA)

Drivers License

Home Health Aide

Additional Information

* Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Following directions; Time management skills; Trustworthy; Able to work independently

QUALIFICATIONS

Medical Terminology * Mandated Reporting * Patient Confidentiality Legality Competencies * HIPPA Preventative & Remedial Approaches to Public Health * Planning & Coordination of Vulnerable Populations for Provision of Basic Needs * Basic Counseling Methodologies * Crisis Intervention & Conflict Resolution

Psychological Theories & Conflict Resolution * Research Methodology * Critical Thinking in Care Coordination & Crisis Intervention * Human Growth & Development * Individual & Family Life Cycles Risk Assessments * Community Based Referrals * Individual, Group & Community Advocacy Social Structures & Change * Cultural Diversity & Social Group Dynamics * Ethicality & Value System Identification



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