Ms. Nat’aniel C. Little-Lee

***- ***-****

**** **********, *******, **

adxkjz@r.postjobfree.com

Profile:

Motivated to deliver exceptional customer service to attain successful business outcomes.

Proficient in handling complex customer service issues, reviewing customer complaints, and tracking customer complaint resolution.

Work Experience:

Office Support Specialist 3/2020-Present

Great Lake Water Authority- Detroit, MI

Lead meetings and advise on processes.

Position plans, organizes, manages, and performs a variety of business operations.

Answering multiline phones, maintaining calendars, making travel arrangements, handling information requests

Operate standard office equipment such as personal computers, printers, copiers, scanners, fax, etc. Maintain calendars for organizational staff. Schedule tours, training, and meetings.

Perform routine correspondence in response to inquiries and complaints and handle routine contacts with other divisions or sections of the organization.

Record keeping, typing, transcription, and similar work. Reconcile petty cash, creating spread sheet.

Worked effectively in a team-based, flexible workforce with minimal supervision.

Schedule tours, training, and meetings.

Maintain materials and supplies for the office. Perform non-technical research.

Perform related work duties as assigned.

Senior Recruiter

Nesco Resource – Clinton township, MI 5/2018 -3/2020

Schedules candidates for telephone and/or face-to-face interviews and orientations.

Administers electronic candidate assessments and pre-screens candidates according to identified qualification standards.

Trained other recruiter’s, administers pre-employment activities, including, coordinating forms, applications, offer letters and expense reports, drug testing, background and reference checks, and security clearance validation.

Coordinates the preparation of and/or assists with the distribution of new hire informational packets establish and maintain effective working relationships.

Can prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines.

Maintain confidentiality and handle highly sensitive/confidential information.

Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook.

Assist with electronic recruiting and sourcing resources, such as customer relationship management (CRM) tools, applicant tracking systems (ATS), and job boards.

Manage and maintain employee records

HR Benefits Administration

Beaumont Hospital - Dearborn, MI 11/2016-4/2018

• Resolves employee questions and problems by interpreting benefit policies and procedures

• Proficient in MS Office and, HRMS system (People soft & Oak net)

• Maintains benefit records by developing record keeping systems, initiating new hire benefits.

recording changes

Collecting data recording and analysis

Excellent organizational skills

• Outstanding communication, interpersonal and negotiation abilities

• Attention to detail

• Reliable with adherence to confidentiality dictations

• BSc/Ba in business administration, human resources or relevant field

• Prepares special reports by collecting, analyzing, and summarizing information and trends.

• Contributes to team effort by accomplishing related results as needed

Office Manger I

Independent Management Service (MLK I &MLKII 9/2014-11/2015

Manage multiple properties that has included up to 450 units.

Coordinate site activities by prioritizing, scheduling and directing the work

Assignments of maintenance/janitorial team members.

Evaluate and verify team member performance through the review of completed

work assignments, and work techniques in addition to performance evaluations

and corrective actions, as necessary.

Identifies staff development and training needs and ensure the training is

obtained.

Maintain records, prepare financial report and composes correspondence relative

to the property.

Direct staff on budgetary issues including strategic planning, contractual services,

service level agreements, renovation of space, acquisition of space, and

planned / emergency infrastructure repair needs.

Served as liaison to building occupants and Regional Manager.

Program /ITA Assistant

Serco Metro, Detroit, MI 5/2015-6/2015

Assist with generating and preparing reports

Assist with all aspects of program compliance and services including tracking of all services required for program participants in the database

Input information and maintained case reporting in MIS database and performs other related duties as assigned have good data entry skills

In-depth knowledge of different database programs

Well versed in handling multi-line telephone systems and other office equipment

Able to maintain a professional demeanor

Strong customer service, organizational, and interpersonal skills

Able to maintain good relationships with co-workers, clients and management

Update computer and hard copy file systems on a weekly basis

Coordinate between the company and external vendors and contractors about IT-related infrastructure and development

Generate Enrollment authorizations and Funding agreement for individual training accounts

Service Coordinator

Forge Industrial Staffing, Livonia, MI (Part-Time evenings) 05/ 2014 – 04/2015

Ensured that the recruits met the client’s requirements.

Logged in availability task and make pump calls.

Scheduled orientations with a two-hour frame to insure they meet Forge Policy.

Ensured that New Hire Checklist is filled out, including Social Security Verification, and OTIS background

Answered all emails from clients’ request, and clients DNR, EOA, call offs. Go overpay rate, and the type of job, start time.

Met with Customers to make sure that guidelines were being met and any concerns was adjusted.

Case Manager

Midwest Careers Institute, Detroit, MI 08/2013 – 01/2014

Worked with clients to resolve employments barriers, and employment goals.

Conducted orientations to new customers, perform intake and assessment.

Met with PATH/ AEP participants during orientation, to inform them of rules and regulation on the program.

Went over agenda with participants in a timely manner and entered case notes in OSMIS database system each day.

Provided PATH & AEP clients weekly report Completion and placement status

Provided input to case managers and account managers on customer performance.

Registered customers for workshops and recruitment events

Scheduled: triage, noncompliance participant that is due to be terminated, and case closure, and failed to attend re-engagement appointment.

Gathered information on work history and educational background, credentials, skills and career interests.

Collaborated with account managers for assigned sector to understand advancement opportunities

Coordinated supportive services as needed

Input information and maintained case reporting in MIS database and performs other related duties as assigned.

Administrative Assistant (Part-Time evenings)

Southwest Solutions, Detroit, MI 07/ 2011 – 07/2013

Provided clerical support for inputting data, filing and scheduled tutors.

Participated in program in service education and community education.

Scheduled meeting between staff and clients.

Assisted with Job Club, Mock interviews, and with applications on the computer.

Knowledge of office machines, including copiers, postage meters, Rosetta stone, faxes.

Excel PowerPoint, Outlook and Internet Access were essential programs that were used.

Follow Up Coordinator

Michigan Works, Detroit, MI 12/ 2009 – 07/2013

Followed-up with all non-reporting customers initially by telephone during traditional and nontraditional hours.

Documented all activity and completes reports as required.

Reported all data to Center Manager or direct Supervisor.

Ensured all contractual requirements were met. Retention track client’s hours and their jobs for 90 days to meet the benchmark for the city.

Education: Wayne County Community College, Detroit, MI (Associates of Pre-Social Work, 2014)

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