Foreclosure Specialist Loan Processor
Resume:
Mar ****- Present
May ****-July 2004
1984
Annette Edwards
**** ******’s village lane Jax FL 32210
904-***-**** • adxkjo@r.postjobfree.com
Professional Overview
● • 15 years of administrative assistance experience
● • Proven relationship builder with nearly 15 years of interpersonal positions
● • Proven track record of efficiency and proficiency
● • Ability to work independently and with others
● • Proficient in Microsoft Office Suite: Excel, Word, and PowerPoint Work Experience
Select Portfolio Servicing
Mortgage Loan Processor (Training Coach)
● •Train upcoming and current mortgage loan processors by teaching call handling procedures
● • Diligent and detail-oriented -- thorough in gathering information, verifying loan documents and reviewing file documentation to guide each loan from pre-approval to closing
● • Thorough and knowledgeable when explaining and proving home owner’s insurance for properties located in natural disaster targeted areas
● • Prepare commitment, approval, and denial letters regarding home retention and cancel applications as necessary as well communicate between loan originator borrower lender and underwriter
● • Identified resources for borrowers and co-borrowers who were experiencing financial problems to assist them with mortgage preservation strategies such as short sales and deed in lieu Washington Mutual
Default and Foreclosure Specialist
● • Take inbound and outbound calls in a high volume and low volume atmosphere
● • Issuing receipts for payments, maintaining account information, operating office equipment
● • Locate and notify consumers of delinquent accounts by mail and telephone
● • Reviews all received inspections and calculates draws based upon inspection report and work completed
● • Creates all documents including calculations of escrow funds, collection of interest and any other miscellaneous items
● • Develop a loyal client base by providing exceptional mortgage advice and financial solutions
● • Manage the daily operations of foreclosure acquisition processes including manual loan boarding, and associated quality controls on foreclosure/bankruptcy loans that are new acquisitions or service released
● • Manage the reconciliation of the original mortgage documents, foreclosure/bankruptcy timeline, and accurate setup of foreclosure/bankruptcy loans
Metrics Compnay
Collector
● • Collecting credit card payments on delinquent and current accounts
● • Managing between the minimum of 30 to 180 accounts per day while maintaining and reaching company and team quota
● • Develops and implements strategic plans for the department, and markets the expertise of the departments as a collective resource
● • Follow up with the sales teams and upper sales management as part of the escalation process regarding payments and discrepancy resolution
● • Design and produce automated reporting tools in order to streamline reporting and improve reporting timelines
● • Manages all customer escalations related to credit and collections, determines root causes and presents policy enhancements to improve performance
Education
High School Diploma
Andrew Jackson High School
● Graduated with a 3.5 GPA
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