DEBBIE BONILLA

Currently seeking opportunities

PROFILE

Debbie Martinez

CONTACT

PHONE:

210-***-****

WEBSITE:

www.linkedin.com/in/

debbie-M-Lopez

EMAIL:

adxkjf@r.postjobfree.com

HOBBIES

Gardening

All things dogs and birds

Junk rehabbing

FoodieB

EDUCATION

Texas A&M University-San Antonio

01/2015 -12/2017

Bachelor of Applied Arts & Sciences

Focus on Business coursework. Graduated Honors Suma Cum Laude. Member of the National Society of Leadership & Success

San Antonio College

01/2014-2015

Associate of Arts

Business Administration

Sanford Brown College

2010

Associate of Applied Science

Allied Health

San Antonio Board of Realtors

2016-2018

Licensed Realtor (Inactive)

WORK EXPERIENCE

Touchstone Communities: Heights of Bulverde - Receptionist

02/27/23-Current

Primary responsibility includes assisting the Admissions Director with admitting tasks, the Social Worker with assessments, and the Business Office Manager with accounts receivable. I currently function as the first impression of the facility and strive to be the utmost professional. This position attests to my customer service and multi-tasking skills and is not limited to the following:

Operate the phone switchboard.

Utilize Point Click Share (PCC)

Research medical records and enter data for admission.

Community relations is a huge part of this role.

I call residences every week after being discharged, with a set of questions, for transitional and wellness follow-up to ensure they are taken care of.

Using the Shift Key platform, I calculate nursing staff hours to help forecast future staffing needs.

I accept all forms of payment in support of the business office.

Spending time and getting to know the residents, their families, and their needs is my favorite part of this role.

KB Homes – Options Sales Consultant

09/2018-12/2022

Here I guided individuals and their families through the process of finding the best design options for their needs and budget when they're looking toward the next step of building their home. This consisted of working with percentages, reading blueprints, understanding the buyer’s desires, and actively listening to their design ideas. I connected with the buyers by understanding that this is one of the largest investments they work so hard to achieve. This role was driven by stellar customer satisfaction, where I averaged a 98% customer satisfaction rating via surveys submitted through a third party. Accepted large sums of currency from up to $30,000-65,000 3 times a day. Responsibilities included:

Product knowledge of materials

Selling of products, materials, and floor plan options.

Reading blueprints and maximizing square footage

Pushed vendor offerings via marketing collateral.

Detail orientation is key

Heavy and complex calculations used for budgeting

Diabetes & Glandular Disease Clinic – MA Lead

2010-2015

This position had me co-lead a team of 15 medical assistants; create the shift schedule and scheduled their lunch rotation. I was also the coordinator for specialty drugs prescribed and wrote the set-up manual for stim testing. Responsibilities included:

Assisting the Clinic Manager

Assisting the lead on the floor

Scheduling

Electronic Medical records

Prescription coordinator

Abe Gonzales Custom Homes – Co-owner

1992-2010

Meet with clients to persuade them to build their dream homes with us. Assisted with selecting their land as a realtor and guided them through the mortgage process as well. The success of this role relied completely on customer service and having solid product knowledge. I continue to understand that a person’s residence is where they need to feel safe, have peace, and rest in the harvest of their labor. My responsibilities were:

Establish relationships with realtors, lenders, vendors, suppliers, and our community.

Worked within the chamber of commerce and builder’s associations.

Bookkeeping

Profit and loss reports

Accounts Payable/Accounts Receivable

1099s

Events coordinating

Set-ups at home and garden shows.

Created and published marketing collateral

Business development

HARD SKILLS

Proficient in Microsoft:

Word

Excel

Publisher

PowerPoint

Teams

Access

Docusign management

Data Entry

Sharepoint

Kova Drawing Blueprints

Google Docs

Acrobat

Quickbooks

PointClick Care

Electronic Medical Records

SOFT SKILLS

Communication

Teamwork

Problem-solving

Time management

Critical thinking

Decision-making

Organizational

Stress management

Adaptability

Conflict management

Leadership

Resourcefulness

Active listening

Emotional Intelligence

Resilience

REFERENCES

Touchstone Communities:

Carol Haffke – Admissions Director -254-***-****

Dondalyn Miles –Business Office Mgr. - 210-***-****

Wanda Rice – Director of Nursing - 210-***-****

KB Home:

Debra Bendtz - Coordinator - - 817-***-****

Sarah McClain – Design Consultant - 210-***-****

Orlando Sanchez – Design Consultant - 210-***-****

Diabetes & Glandular Disease:

Kyndra Hesseltine – Lead MA -210-***-****

Abe Gonzales Custom Homes:

Diana Hernandez – Board of Directors

Secretary/Treasurer/

Senior Accountant -210-***-****

Mike Hernandez – Superintendent -210-***-****

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