*** * ********** **** *-*** Murfreesboro, TN *****

410-***-****

adxkj0@r.postjobfree.com

OBJECTIVE

Thank you for taking time out to review my resume. I am Interested in working in the field of customer service. I am very familiar with Microsoft Office; I am flexible with assigned work tasks and can adapt to increased workflow with ease. Time Management is a key task for me, I work well under pressure and strive to improve in my work every day. I am interested in a job where I can grow and increase my skills with customer service as well as hospitality. I am a very empathetic person and I know how to best assist customers by putting myself in their shoes and ensure I do everything that follows the workflow and regulations to assist the client and provide a satisfactory solution to any concerns they may have.

EDUCATION —

EXPERIENCE

Oakland High School

Graduated May 2017

2225 Patriot Dr, Murfreesboro, TN 37130

Motlow State College

Some Colleges experience

2 years—to be continued

Degree- Health Science

5002 Motlow College Blvd, Smyrna, TN 37167

01/13/2021- Still Employed

Sues Chef/ Caterer • Cater- Prep/ Serve Food • The Curious Kitchen

Responsibilities- provide hospitality as well as assist cooking classes. Prep food for events or weddings. When catering ensure to serve food items and ensure no item is low on quantity or quality during events/ weddings

08/17/2020- 08/27/2021

Non- Emergency Dispatcher • Dispatcher • TN Carriers (RANDSTAD)

Responsible for scheduling transportation pickups for medic drivers on a manifest system. Responsible for making Outbound calls to confirm or remind a client of transportation as well as to take inbound calls to confirm pick up or provide ETA if a clients medic driver. Responsible for assigning trips to drivers and utilizing map to ensure trips are within drivers’ area to maintain time management.

03/13/2022-09/09/2022

CCR • Customer Service Rep • QTC (ASTON CARTER)

Responsible for receiving inbound calls and scheduling medical appointments within a veteran’s area. Ensuring the Veteran is provided all our policies and regulations prior to their appointment as well as provide detailed information needed before appointment date. Notate detailed notes of every phone call and follow workflow per companies’ policy. De-escalate any phone call received from an upset client and assist them the best I can while following workflow.

INTELLIPRO (TIKTOK TRUST AND SAFETY TEAM MODERATION)

Job Duties- Utilize Microsoft Office and Google Docs input data, stay up to dat two new policies and policy changes. Work in multiple Queues and moderate content to keep the platform safe. Duties involve multitasking using different spread sheets copying and pasting correct data into documents for any recorded technical issues gone wrong in moderation. Attend weekly meetings.

KEY SKILLS —

COMMUNICATION

Data Entry

Microsoft Office

Google Docs

Customer Service Computer Skills

Microsoft Office Skills Scheduling Skills

Inbound Outbound Call Center Skills

Culinary Skills

Hospitality Skills

LEADERSHIP

I was assigned projects for a company named QTC for trial to help get approval to move forward with a new workflow to increase productivity. Projects consisted of doing email responses to clients to assist in getting them scheduled for an appointment and/or provide contact information for them to call for more assistance. Another project consisted of Submitting completed Surveys in the System.

During an Audit I was interviewed and provided and presented examples to the auditor efficient information regarding our workflow and how we deal with any confidential information of the claimant/ veteran I provided acceptable answers to any questions the auditor had, and the auditor also listened to a few inbound calls Id received in order to understand how we complete each call while following workflow. The Auditor team were very pleased with my interview, and I had received KUDOS from the company’s VP and management.

REFERENCES

[Available upon request.]

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