Beverage Manager Customer Service

Justin Bruno

Philadelphia, PA *****

adxkip@r.postjobfree.com

+1-267-***-****

Willing to relocate: Anywhere

Work Experience

Sales Representative

MLM Home Improvement - King of Prussia, PA

August 2021 to Present

• Meeting Sales Goals, (weekly,monthly,quarterly)

• Building a strong client base

• Gaining clients trust for future referrals

• Gathering metrics at homes

Beverage Director

Wells Fargo Center - Philadelphia, PA

July 2019 to Present

Beverage Director/Bartender

Palizzi Social Club - Philadelphia, PA

2017 to Present

Private social club with cocktails and a menu of Italian-American classics in vintage, century old surroundings. In our first year we were credited amongst the top five best new restaurant in America.

• Develop, design and execute custom cocktail lists

• Assist in managing all daily operational beverage functions consistent with the strategic plan and vision

• Administered all point of sales opening and closing procedures

• Constantly monitoring and improving quality of products and service offered

• Create and manage proper policies and procedures to accommodate current and future memberships

Bartender

Noto - Philadelphia, PA

2017 to Present

High-volume nightclub featuring international guest DJs, 3 bars, and bottle-service tables.

• Implemented new and efficient practices resulting in increased beverage sales by an average of $4,500 per night

• Inventory Procedures

• Staff Training & Development

• Scheduling & Ordering

Beverage & Service Manager/Bartender

Ashton Cigar Bar - Philadelphia, PA

2014 to 2017

Upscale lounge with an extensive selection of cigars, whiskeys, and specialty cocktails.

• Developed new standard of service which increased guest service scores by 9%

• Developed & executed custom cocktail menus

• Performed staff training and development

• Manage inventory of beverages, ordering and maintaining par levels

• Communicated daily with managers, providing current information on expected business levels and determined work procedures and expedites workflow

Bartender for Stephen Starr

Barclay Prime - Philadelphia, PA

2013 to 2017

Steakhouse and lounge in a contemporary library setting.

• Performed fine dining service and educated guests on high-scale wine list

• Established and maintained customer relationships resulting in repeat customers Night Life Manager & Lead Bartender

Revel HQ - Atlantic City, NJ

2012 to 2014

Vegas-style music and summer beach club.

• Developed and implemented new menus, specials and special event functions

• Optimized strategic scheduling placement of staff based on critical needs

• Worked directly with Beverage Manager on staffing ratios, menu implementation and operation of events

• Conducted departmental meeting pre-shift and prior to events to communicate pertinent information and direct staff

Education

Bachelor's Degree in Business Management

Widener University

Skills

• Time Management

• POS

• Cashier

• Inventory

• training

• Bartending

• Customer Service

• Food Service Management

• Catering

• Banquet Experience

• Food Service

• Restaurant Management

• Profit & Loss

• Restaurant Experience

• Culinary Experience

• Leadership

• Computer literacy

• Sales

Certifications and Licenses

ServSafe

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