JUDY A. SCHENKER

**** ***** ******* ****** ** Powder Springs, GA 30127’

770-***-**** adxki8@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly trained and qualified customer service professional with more than twenty years of successful and progressive experience in diverse areas of planning and implementation of profitable strategies.

Demonstrated record of developing business plans and sales and merchandising programs which have resulted in substantial increases in sales volume in various competitive markets.

Possess excellent communication and leadership skills – team builder with proven ability to motivate and interact effectively with all levels of management, staff and clientele.

Strong analytical aptitude – adept at organizing, prioritizing and problem solving with particular emphasis on ensuring customer satisfaction.

EXPERIENCE

TK Elevator

Office Administrator (BHQ Admin)- 2019 – 2023

BHQ Admin responsible for office planning, seating and compliance with social distancing requirements during COVID 19 pandemic lockdown

as directed by corporate.

Preparation and maintenance of employee logs, building access badges and auto parking passes.

General Daily routines of on-boarding and off-boarding of employees

Responsible for maintenance and upkeep of information for over 400 employees both in office and “work from home”.

Handle all needs for corporate meetings at BHQ.

Manage access to BHQ from outside of building including common carriers, delivery services such as UPS, FedEx and USPS.

Receive and distribute mail and other packages to appropriate departments.

Work with all Departments to achieve goals and expectations.

TK Elevator

Sales Coordinator – Marietta, Ga. - 2017 - 2019

Process Address changes, ownership changes, COI requests using Oracle Software.

Work with CRM in Oracle.

Support Branch Manager, Sales Manager and Account Managers creating reports, agendas and other items that will help with maintenance and growth of service contracts.

DIGNITY BRANDS – Winkenhoffer Pine Ridge Funeral Home Cemetery and Crematory 2016 – 2017.

Family Service Advisor

Responsible for Pre-need Funeral and Cemetery Sales

Responsible for At-Need Cemetery Sales

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VALUE VET (1/2015 –10/2015) Marietta/Lawrenceville, GA

Manager of Georgia Operations

Responsible for overall supervision of Georgia staff and hospitals.

Business Leader for the Georgia hospitals.

Search properties for future expansion.

BANFIELD THE PET HOSPITAL (4/2012 – 1/2015) Smyrna GA

Practice Manager

Responsible for building and maintaining a profitable practice while creating a caring and nurturing environment for the animals.

Managing a facility with sixteen part time and full time employees, including four Veterinarians.

Manage all facets of the practice except medical.

Manage a staff of client service coordinators and nurse technicians.

Responsible for planning, budgeting and establishing employee work schedules for a hospital with seven day a week operations.

Responsible for client relations, marketing and local advertising.

NOW YOU KNOW (3/2004 – 3/2012) Marietta, GA

Director of Sales and Customer Service

Now You Know is an educational and information service provider to the Chiropractic Profession with sales in excess of One Million Dollars annually.

Travel weekends, in addition to full time office work, attending trade shows and continuing education seminars, selling Internet Educational Services.

Processed all new orders, initiated paperwork for Doctors’ web sites and set up emails in the “Q mail system”.

Registered and managed in excess of 1,800 client owned domains.

Responsible for customer satisfaction and problem solving on all levels of the relationship.

BANFIELD PET HOSPITAL (7/2000 – 3/2004) Marietta, Kennesaw, Atlanta

Hospital Director

Managed Corporate owned and Charter Hospitals for Banfield the Pet Hospital.

Managed all facets of the practice except medical.

Managed a staff of client service coordinators and nurse technicians.

Responsible for planning, budgeting and establishing employee work schedules for a hospital with seven day a week operations.

Working with corporate representatives, responsible for profitability of a two Doctor Banfield Veterinary Medical Practice which was owned by the doctors as a Charter Practice.

Responsible for client relations, marketing and local advertising.

CHIROPRACTIC LEADERSHIP ALLIANCE (1/1998 – 3/2004) New Jersey/Georgia

Sales Coordinator/Administrator

Coordinate all aspects of internal order processing for Southeast Regional Office.

Work directly with Doctors to process orders and procures financing for equipment.

Sales follow up to secure orders from Doctors.

Processed all sales orders for Southeast Regional Office.

Managed daily operation of Southeast Regional Office. Maintained ongoing contact with corporate office in New Jersey.

Processed and tracked commissions and reimbursable expenses for all sales associates.

Co-ordinated travel plans and conference requirements for all sales associates.

OTHER EXPERIENCE

China Cabinet – China, Crystal and giftware retail store – owner.

Fashion Institute of Technology, New York, New York - Adjunct Professor.

Claxton Manufacturing Co., Inc. – merchandising.

Buyer – Various department stores.

EDUCATION

Eastern Kentucky University Richmond, KY

B.S. in Merchandising/Business Administration

REFERENCES

Available on request.

Contact this candidate