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Assistance Representative Center Agent

Location:
Cuyahoga Falls, OH
Posted:
June 07, 2023

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Resume:

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Resume of: NEREEN GEYER

NEREEN GEYER

**** *********** ****

Medina, Ohio, 44526

330-***-**** / Cell

adxki4@r.postjobfree.com

CAREER OBJECTIVE

To secure a full-time professional position with an industry leader focused on providing best practices through analytical solutions to meet the needs of clients – with the possibility for upward mobility based on merit.

PROFESSIONAL DEVELOPMENT

*SAP R/3 ERP System *Pastel Accounting Software Certification

*Maximizer In-House Computer System *Proficient with Microsoft 365 Office Suite

*Director 8.5 Training Certificate *Proficient with Microsoft Visio PROFESSIONAL EXPERIENCE

Avit Flight Academy WADSWORTH, OHIO

Training Coordinator January 2023 to Present

• Qualifies opportunities to determine a suitable match for the student pilot and flight instructor

• Coordinates client needs and requests with internal stakeholders (operations, sales, etc.)

• Collaborates with internal parties establishing rates for requested services

• Ensuring all documentation is filed and updated as per FAA regulations

• Resolving all training queries and working on Paperlss Panther Logistics MEDINA, OHIO

Logistics Specialist Government, Defense & NASA December 2022 to January 2023

• Support new and existing customer accounts to foster business development.

• Provide prompt, courteous, and knowledgeable service to all internal and external customers.

• Identify and communicate business opportunities into the sales organization (through the Sales Support department).

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• Order creation, load procurement, negotiation, freight tendering, and problem resolution.

• Update customers regarding shipments as required via phone, email, and web-based channels.

• Identify customer needs and facilitate communication with owner operators or outside agents to provide the most cost-effective means of shipment execution.

• Provide a high level of accuracy in order documentation.

• Understand unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety-oriented environment.

• Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.) via phone and email communication.

• Monitor shipments from order entry through delivery to ensure on time performance is met.

• Suggest improvements to business processes and procedures when applicable to benefit the corporate goals as well as key stakeholders.

UWL ROCKY RIVER, OHIO

Import Pricing Coordinator August 2021 to October 2022

• Qualifies opportunities to determine validity of request

• Reaches out to various UWL vendors/partners to establish rates and rating structure for both ongoing clients and transactional opportunities

• Coordinates client needs and requests with internal stakeholders (operations, sales, etc.)

• Collaborates with internal parties establishing rates for requested services

• Presents rates based on customer requests in an accurate and timely fashion

• Follows up with customers upon presentation of rates to determine competitiveness

• Transitions business that has been secured to appropriate operations teams

• Management of rates for ongoing clients on bi-weekly, monthly, or quarterly basis

• Validates inbound EDI booking activity / data and manages booking workflow

• Reviews bookings and makes decisions on carrier selection, buy rates and applies appropriate sell rates

• Manages customer booking activity against MQC performance

• Makes final booking decisions that allow for maximized profitability based on various factors

• Coordinates booking data entry activity with DMC (Brazil) team

• Makes suggestions of refinement of existing processes and communication and implements those process changes upon approval

• Monthly reporting of various metrics

COMMUNITY ACTION WAYNE MEDINA MEDINA, OHIO

Energy Assistance Representative September 2020 to August 2021 Primary duties consist of determining the Home Energy Assistance Program eligibility requirements using the State program approved methods.

• Work directly with Vendors to incorporate specific energy assistance components.

• Interact with clients, vendors and others to exchange strategies and technical information.

• Administer program and customer intake data into computerized data tracking system. 3 P a g e

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• Conduct customer interviews to identify customer needs including verifying income sources and calculating the full income assessment.

• Process Applications for Clients requesting assistance from the Home Energy Assistance Program, Percentage of Income Payment Plan program, the Community Service Block Grant program and other available programs.

• Maintain all records, customer confidentiality and data privacy according to agency and program guidelines.

SASOL, INCORPORATED 2013 to 2019

BASE CHEMICALS DIVISION JOHANNESBURG, S. AFRICA

Cross Border Imports and Exports 2017 to 2019

Analyst/Administrator

While working in the Base Chemicals Division, my primary duties included ensuring on time deliveries in accordance with credit guarantee guidelines. Here, I served as a source analyst with service providers as well as local, international customers, and banking institutions to confirm a timely delivery on a continuous basis.

OIL DIVISION JOHANNESBURG, S. AFRICA

Exports and Customs Administrator 2014 to 2016

My primary duties in the Oil Division included working with Customs to prepare overland and BLNS export documentation for road and rail interactions. As the source analyst, I transmitted EDI messages to Customs for pre-clearance and linking the export permit to the EDI and handing documents directly related to transporters/clients.

• Electronically transmitted pre-clearance documents together with CN1components received from Customs and customers rail permits to Transnet for loading of rail orders.

• Uploaded requested documents to Customs via e@syScan for releasing of approved goods.

• Ensured that the export administration of the road and rail export documentation were in accordance with the Customs and Excise Act, Regulations, plus operational and service level payment of accounts.

• Periodically interacted with Wholesale Marketing and CDF regarding orders of clients and client needs and their committed arrangements regarding SADC Certificates.

• Electronically submitted all documents into the SARS (South African Revenue Services) utilizing SAP – which included internal audits transcripts.

• Ensured that the submission of acquittal checklists were signed off for the SOX quarter – in addition to documenting and submitting all proof of deliveries per category on the SAP R/3 platform.

OIL DIVISION JOHANNESBURG, S. AFRICA

Credit Controller 2013 to 2014

While working in the Oil Division as a Credit Controller, my responsibilities included acting as a Client Liaison where I utilized SAP R/3 to process invoices and assess financial information needed to service 4 P a g e

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our corporate accounts. Also, I created purchase requisitions and handled other unrelated projects where I finalized Management Reports.

IJ OIL TRADERS JOHANNESBURG, S. AFRICA

Associate Accountant 2012 to 2012

My primary duties involved processing Expense & Income Statements while also processing journals utilizing PASTEL.

• Developed effective ways to process the company’s Banking/Cash transactions after submitting documents to the Bookkeeper.

• Processed Credit Notes while processing new and incremental credit applications promptly.

• Uploaded requested documents to Customs via e@syScan for releasing of approved goods. TRACKER NETWORKS JOHANNESBURG, S. AFRICA

Insurance Credit Controller/Corporate Retention Agent 2006 to 2012 Insurance Credit Controller 2008 to 2012

My primary responsibility involved the cancellations of client contracts due to lapse in insurance coverage, motor vehicle accidents, or the sale of the insured motor vehicle(s). Corporate Retention Agent 2007 to 2008

Conducted formal reviews to determine the reinstatements of clients contracts and new business opportunities. Determined the need to schedule Technicians to assess specific vehicles to incorporate the GPS module in the most secluded vehicle location. Call Center Agent 2006 thru 2007

Developed strategies to initiate calls to clients to secure incremental contracts. Conducted conference calls with clients to process De-Installations and Re-Installations of Tracking Devices. BE WISE BROKERS JOHANNESBURG, S. AFRICA

Insurance Broker 2006

Determined new business opportunities while processing quotations of short-term insurance. Utilized the In-House Computer System to prepared contracts for short-term insurance coverage. TEST AND DATA SERVICES PRETORIA, S. AFRICA

Call Center Agent 2004 to 2005

Consulted with clients and sold services Advanced Training Programs. Secured incremental sales of Test

& Data Services corporate training spectrums. Persuaded clients, acting as the Champion, to register their W2 employees into incremental advancement training courses. EDUCATION

Almeda University Boise, Idaho

Bachelor of Arts Degree Program / Virtual Student 1999 – 2002 Concentration: Business Management

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University of South Africa/(UNISA) Durban, South Africa Bachelor of Arts Degree 1995 – 1997

Concentration: Psychology

University of Durban Westville Westville, South Africa Bachelor of Arts Degree Program 1992 – 1994

Concentration: Social Work

REFERENCES

Available upon request



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