Service Representative Customer

Katrina Hill

Technical Support - Teleperformance

Bartow, GA

**************@*****.***

+1-478-***-****

I desire to work with a company where I can utilize my skills and grow within the company Work Experience

Technical Support

Teleperformance

September 2016 to Present

Troubleshoot customer's problems/issues with internet, cable television and home phone service. Provide customer service to each caller.

Customer Service Representative/Sitel

Bagging/Packing/Claxton Poultry

April 2014 to August 2015

APRIL 2014-AUGUST 2015

Responsible for Bagging and Packing on the production line. Customer Service Representative/Sitel

APRIL 2010-FEBRUARY 2013

Answered inbound calls within guidelines/goals established by the client and management. Took an enthusiastic approach to customer interactions. Effectively handled information requests, compliments and complaints with a positive attitude and attention to detail. Education

HIGH SCHOOL DIPLOMA in COMMUNICATION

JEFFERSON COUNTY HIGH SCHOOL - Louisville, GA

2004

Skills

• Customer Service

• Call Center

• Customer Care

• RF scanner

• Order Picker

• Materials Handling

• Shipping & Receiving

• Order Picking

• Technical Support

• Pallet Jack

• Warehouse Experience

• Reach Truck

• Forklift

• Assembly

Additional Information

SKILLS & ABILITIES

Excellent communication and customer service skills, basic computer skills, be dependable, reliable and able to perform duties with minimal supervision. The ability to interact positively with peers and supervisors and handle stressful situations with professionalism.

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