Records Specialist Customer Service
Resume:
Seasoned and dedicated professional offering more than 10 years of operational experience with
strong background in FOIA protocols and the Federal Policy. Sound knowledge of the Freedom of Information Act (FOIA) and its amendments with ability to identify problems, determine accuracy/relevance of information, evaluate alternatives, and make recommendations. Strong problem solver, an effective team leader committed to engaging new avenues to empower teams to competently execute projects delivering results and achieving goals. Deep dive analytical skills with ability to translate complex data into a consumable presentation. Excellent written and verbal skills with the ability to interact with individuals at all organizational levels. Stephenson VA 22656
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Team Lead – Amentum, Germantown, MD Feb 2023 – Present
Manage a team of 15 people while assisting them with organizational/time management needs
Review a large volume of documents using an eDiscovery system while collecting performance data for employees and holding quarterly meetings leading to the yearly performance review
Assist with preparing correspondence, accurately entering data into management databases, and generating reports using various electronic databases
Determine subject matter and recommend appropriate processing by reviewing incoming FOIA requests
Records Specialist IV – Amentum, Germantown, MD April 2019 – Feb 2023
Added cases into programs and completed research on the request while working on FOIA and Privacy Act requests
Reviewed records, databases and entries to assist in responding to and maintaining the administrative requests
Collected, organized, analyzed and prepared records for processing
Maintained accurate, up-to-date notes and documentation regarding the status of multiple requests and projects
Team Lead – Guardian Asset Management – Levittown, PA November 2014 – March 2019
Dealt with foreclosures, property preservation and rehab work as Team lead for multiple national bank contracts
Completed the requested task by working collaboratively with banks, agents, vendors and small teams within the company
Attained highest standard of service Communicated with clients, banks, agents, & vendors
Oversaw small teams and aided in problem solving, decision making, scheduling, client services and customer service
CASEY HERMAN
FOIA Analyst
PROFESSIONAL SUMMARY
EDUCATION
Bachelor in Communication and
Journalism
Minor in Human Comm. Study
Shippensburg University
WORK EXPERIENCE
Technically-minded with working knowledge of FOIA regulations, policy and statutory requirements and ability to review, coordinate, track and log requests
Earned outstanding marks on handling multiple tasks within specified deadlines, with special recognition for teamwork, attention to detail and going “above and beyond” to drive project goals
Familiarity with standard processes and procedures related to FOIA requests complemented by my superior data analysis and project management abilities
Customer service orientation with ability to analyze factual information, evaluate significant factors and solve complex problems based on statistical data
A fast learner with strong passion to continuously learn and grow with challenges
Holding an active security clearance with ability to meet all security eligibility requirements CONTACT
KEY HIGHLIGHTS
SOFTWARE
MS Office Suite – Word, Excel,
PowerPoint, & Outlook)
FOIA Analysis
Team Building & Leadership
Asset Management
Strategic Planning/Execution
Project Management
Data-Driven Decision Making
Customer Service Excellence
Client Relations & Networking
Workflow Planning &
Prioritization
Negotiation skills
Time Management
Research and Analytical skills
Continuous Improvement
Complex Problem Solving
Strong Organizational Skills
Excellent Verbal & Written
Communication Skills
Critical thinking
Exceptional Collaboration skills
KEY SKILLS
OTHER EXPERIENCE
Acquisition State Rep. – Asset
Management Specialists– Bristol,
PA Jul 2012 – Nov 2014
Contact this candidate