LATOYA COLEMAN

**** ***** ** ● Dumfries, VA *****● 540-***-**** ● adxkf4@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Manager professional with a demonstrated history of working in Store departments. 13 years providing exceptional honorable service. Skilled in multi-tasking, organization, interpersonal relations, conflict resolution, strong work ethic, critical thinking, prioritizing, record maintenance, and data entry. Strongly motivated, career, goal, and oriented.

Highlights of Qualifications

• Speaking

• Coordination

• Meditech

• Active listening

• Monitoring

• Judgement

• Microsoft Office Suite

• Prezi

• Centricity

• Epic

• Scheduling

• Pay Systems

• File Storing

• Oral Comprehension

• Deductive Reasoning

• Speech Clarity

• Written Comprehension

• FIVE9

• VERINT

• Salesforce

WORK EXPERIENCE

Concentrix Florida (remote) November 2021- Current Team Lead

● Responsible for managing a team and assisting with scheduling.

● Managed employees by handling questions, interpreting, and administering any new contracts, to help resolve work-related problems

● Organized policy matters, such as equal employment opportunity, and sexual harassment, and recommend needed changes

● Analyzed and modified compensation to establish competitive programs to ensure compliance with legal requirements.

● Maintained personnel files and other Human Resources records; to ensure files were maintained in accordance with legal requirements and Company policies and procedures

● Performed recruiting functions for multiple functional units/offices to include posting positions, resume review, phone screens, interview setup, and candidate follow-up. Dunkin Donuts Mooresville, NC October 2016- October 2020 Store Manager

● Responsible for managing three of Dunkin Donuts stores in Mooresville.

● Managed employees by handling questions, interpreting and administering any new contracts, and helped resolve work-related problems

● Organized policy matters, such as equal employment opportunity, sexual harassment, and recommend needed changes

● Analyze and modify compensation to establish competitive programs and ensure compliance with legal requirements.

● Maintain personnel files and other Human Resources records; ensures files were maintained in accordance with legal requirements and Company policies and procedures

● Perform recruiting functions for multiple functional units/offices and to include posting positions, resume review, phone screens, interview set up, and candidate follow up.

● Assist with accurately maintaining the Applicant Tracking System.

● In charge of payroll group ensuring all related pay data and changes were processed timely.

● Participated in the annual open enrollment process for health benefits and employee programs.

● Preparation of employee leaves of absence.

● Assists with corporate and business unit wide training initiatives.

● Assist in employee relations issues, including the development of performance improvement plans, and conducts involuntary terminations and reductions-in-force as well as exit interviews for voluntary resignations.

● Recommends new approaches, policies, and procedures to effect efficiency of the department and services performed

● Implement or monitor processes to reduce property or financial losses.

● Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers

Dunkin Donuts Lumberton, NC Mar 2015-October 2016

Cashier

● Receive payment by cash, check, credit cards, vouchers, or automatic debits.

● Answer customers' questions and provide information on procedures or policies.

● Help customers find the location of products.

● Issue receipts, refunds, credits, or change due to customers.

● Greet customers entering establishments.

Goody’s Lumberton, NC February 2002-2007

Chief Executive

● Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency.

● Appoint department heads /managers and assign/delegate responsibilities to them.

● Analyze operations to evaluate performance of a company and its staff in meeting objectives to determine areas of potential cost reduction, program improvement, or policy change.

● Direct, plan, implement policies, objectives, and activities of organizations /businesses to ensure continuing operations, to maximize returns on investments, and increase productivity.

● Prepare budgets for approval, including those for funding /implementation of programs. McDonald’s Lumberton, NC

Manager July 2009- 2011

● Responsible for managing the store.

● Monitored, supervised and trained associates.

● Ran cash registers, keyed in petty, safe and all deposits.

● Demonstrate accountability and responsibility for completing tasks that were assigned in the organization of the store.

● Keeping a safe and friendly environment for customers and team members EDUCATION

University of phoenix -present-online

Bachelor of Science in Human Services with a concentration in family and child services Cape Fear Community College- Wilmington, NC

Bachelors in business management

May 2004

Fairmont High School -Fairmont, NC

Diploma

May 23,2003

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