**** ***** ** *********, ** *****

Cell phone: 267-***-****

E-mail adxkdp@r.postjobfree.com

Khoi Le

Objective

A Position in Quality Assurance.

Certification

A+ Certification.

Novell Certification.

Network + certification.

HDA Certification.

Security+ Certification.

MCP (Microsoft certified Professional) for Maintaining a Microsoft Windows server 2003 Environment.

Work Experiences

3/2013 to present Infosys Limited at Comcast (Downingtown)

Software QA Analyst

Support RDKB testing for TXB7, TXB8, CBR2 on Voice, Moca, Bridge Mode, DOCSIS, GUI, Functional Core, Wifi, Xfinity Wifi, End to End, XFi….

Wifi testing with Chamber.

Using Wire shark to capture packet for ethernet and Wifi.

Video/Audio testing on X1, Legacy, DTA devices: audio/video quality.

Closed Caption testing on X1 devices: CC sync up voice…

Impairment testing on X1 devices and ArrisXB3/CiscoXB3 devices (manual/Automation) for regression/release: Analyze upstream, downstream signal by adjusting them.

Provision X1 devices.

Working with Jira tickets for retesting and support production testing as need it.

Whole Home Security testing, working with sensors, technicolor devices, Camaras, IOS and Android devices testing

Create reports and keep track of defects for impairment testing.

DRI testing: on Xi devices, X1 STBs, some Wifi testing with Xi devices in chamber, also working with RDK-B devices such as XB3, XB6…: firmware download, launch validation, gateway selection, Wifi protected set up, Moca in DRI, device reset…

Witbe Automation testing on Cisco and Arris STBs, planning and writing code for Witbe.

Manual Testing on IP client devices.

Witbe automation testing on X1 devices using Python scripting.

Working on Remote phy team both automation and manual testing on Cisco and Arris environments: Menu, Info, Guide, video on channels.

Web browser testing on Vplay on Chorme, Edge, FireFox and Safari browsers including Nielsen testing, Ad testing (freewheel, Manifest), ESPN, Disney, NBC, TVGo, TVE Linear, TVE VOD, T6 Linear, T6 VOD…Checking logs and compare.

Wifi training form Infosys on wifi standard, how wifi communicate, which frequency use in wifi. How mobile station communicate to AP….

XiOne devices testing on SC Realtek, SC Broadcom, WNC, AXi6. ArrisAX1v4, TXi6.

Flex 2.0 testing on SC Broadcom device on Regression.

RDKB testing on TXB8, TXB7.. on Regression.

9/2/2008 to 3/2013 GuideWorks (Comcast) Radnor, PA

Software QA Analyst

Working on Ocap Manual Testing on different areas such as Parental control, Settings, PPV, DVR, VOD, Guide, Main Menu, Listings, EAS, SDV, etc…

Update new Firmware for Set Top Boxes.

Using SOAP UI for testing: a tool for testing web services

Testing on different platforms: native boxes, Ocap boxes (Cisco, Samsung, and Motorola boxes).

Working with DNCS and DAC to add packages to STBs.

Maintenance Automation Lab.

Doing Regression Testing base on Requirement and functionality of the work product/software application.

Testing Web-based, Client/Server and batch applications.

E-Commerce testing for STB on Guide and functional. (online shopping: prevent error, and add value to the product)

Retail testing on cable TV, internet, and phone services providing for large customers.

Agile Scrum meeting with team member on Daily Basic.

Working on Automation, writing and creating scripts for CPA, TKT, and CATS.

Creating Custom Build, modify, compile, and testing on it.

Modify iboconfigData to add a button, a soft key.

Using FDS for testing.

Working on CVS, Vision Workbench, and Maven.

Assisting the other teams for testing.

Lead offshore team on Ocap Testing on Daily basic.

Creating Report for the team.

Executing QTP Daily basic and analyze failed scripts.

Writing BPT scripts for Automation.

Monitor WatchList for Pending reject defects.

6/2006 to 9/2/2008 PHH Mortgage Moorestown, NJ

QA Tester Analyst:

Primary responsible for testing Pricing Enhancement

Private Label Testing

Approaches testing and quality assurance from a business point of view by creating test scripts and scenarios to ensure delivered functionality meets the business need.

Develops specific test conditions and expected results for regression, functionality, and stress testing.

Reviews product requirements and design specifications to create a QA test plan.

Perform different testing on Web based for Mortgage applications including functional testing, Regression testing...

Testing on E-Commerce for Loan services.

Executes test scripts to validate test cases, including creating and executing complex automated test scripts.

Creates QA test procedures to assure accurate and repeatable test results.

Provides quality assurance feedback throughout the project life cycle.

Testing on Ca$h, Phhore, LoanSpan, Caliber, StarTeam system.

Execute the scripts from Mercury Test Director.

Document Defects and determine severity.

Escalate the alert process.

Report to the Manager.

Primary responsible for Automation Testing.

Working on Win Runner and QTP (Quick Test Professional)

Running Full Regression on Automation Testing.

Creating Automation Scripts.

Edit Automation scripts.

Updating SQL Database for Automation scripts.

Running Morning Validation.

Running Production Release.

Training new Agent on Automation Testing and Manual Testing.

6/2004 to 6/2006 JPMorgan Chase Newark, DE

Helpdesk Agent: Primary responsibility is to manage Universal queue

Perform 1st Level Support

Password resets on over 200 applications such as RACF, AS/400, Novell, Domain, etc…

Troubleshooting HW / SW issues pertaining to MS Office, Printers, PC Components, Blackberry and Remote Access

Troubleshooting Network issues on Novell and NT platforms

Troubleshooting Lotus Notes and Outlook

Assist clients with remote access such as ATAW, VPN, JPMC remote and remote connect

Escalate the alert process and follow up with clients

Determine severity and escalate issues if necessary

Monitor ACD queue and email queue throughout the day

Training new agents

QA Tester:

Working with Mercury Test Director and Quality Center.

Execute the scripts from Mercury Test Director.

Check the image on the cheque including the Bank number, account number and serial number.

Running the script from the Quality Center and report the issue to the manager.

Internship Experiences

05/2004 to 11/2004 Rite Aid Corporation Harrisburg, PA

Internship, Data Security

Responsibilities: Security related for user base of application systems (over 40,000). Emphasis on mainframe security and other platforms (AS/400, UNIX, Active Directory, and Novell) and Web based Application.

Administrative and Technical Support for User ID (addition, deletion, and charges), Password Support, Ownership Approval, Privacy Concerns, Access Control, and Monitoring (all levels: Corporate Users, Store Personnel, Distribution Center, and Field), JCL.

Education

7/2003 to 7/2004 Central Penn College Summerdale, PA 17093

Bachelor’s degree of Computer Science

Cyber Security CPA: 3.88/4.00 Honors: Dean’s list

7/2001 to 7/2003 Berks Technical Institute Wyomissing, PA 19610

Associate Degree of Information Technology

Internet/network Engineer CPA: 3.31/4.00

Honors: Spring Term 4/2002 – 7/2002

Summer term 7/2002 – 9/2002

Summary of software and Hardware Knowledge

Microsoft Office 2000 (Word, Excel, Access, PowerPoint), Windows (98, Me, 2000, XP), PC repair, A+, Network+, Multimedia, Computer Forensics, Network Server, Network Infrastructure, Network Security, Network Client, Migration, Router, Cisco, Linux, Novel Netware Administration, Word Processing, Spreadsheet, Database, Recovery & back up data, Oracle Database, SQL, Visual Basic, C++.

References

Furnish upon the request

Contact this candidate