Srinivas Raju Jampana

+1-848-***-**** / adxkca@r.postjobfree.com

Meticulous and highly accomplished Scrum Master, certified i n Agile Coach(ICP-ACC), Scaled Agile Framework (SAFe 5.1), PSM1, ITIL and Quality Ambassador with overall of 16 years of IT industry experience and 6 years into Scrum Master role with capable of managing multiple and complex projects and programs in Traditional and Agile Development Methodologies. Proven track record in IT & Project Management, Software delivery methodologies like Agile, SDLC & Kanban, Risk Management, Change & Release Management, Resource Management & Relationship Management, RFP, SOW, SLA and DevOps. Worked in numerous domains which includes Health Care and Hospitality, Cards & Mobile Payments, Insurance – Life & Specialty, Manufacturing, Telecom, Life Science and Product Development. EDUCATION

Master of Science in Information Technology from Sikkim Manipal University

Bachelor of Science in Mathematics, Physics and Chemistry from Osmania University

Higher Diploma in Software engineering from APTECH CERTIFICATIONS

ICP - Agile Certified Coach SAFe Scrum Master 5.1

Professional Scrum Master 1 Trained in PMP – PMBOK 5 & 6, AWS, DevOps

Lotus Notes/Domino Certified Associate

Developer (8.5)

Certified Quality Ambassador

TCS - Agile Coach Certified ITIL V3 Foundation HARD & SOFT SKILLS

Scaled Agile Framework PI Planning, Scrum Ceremonies, Backlog Refinement

Agile Transformation Program level and Team Coaching

JIRA, Confluence, Kendis, Slido etc., Systems Development Life Cycle (SDLC)

Management skills Leadership and Presentation skills

Project Management Delivery Management

Waterfall to Agile migration Mentoring and Team Motivation

ATDD, TDD, CI/CD with Jenkins, GitHub Resources/People/Risk/Communication

/Change & Problem Management

KPI Reports/Key Metrics Client Relations Lotus Notes Domino, .NET, Java, Angular 15, Mainframe, HTML, CSS, Oracle, SQL

Product Development Life Cycle &

Implementation

Facilitation Tools (MS Teams, Go To Meeting,

Ring Central, ZOOM, WebEx)

DOMAIN EXPERIENCE

Health Care & Hospitality Banking - Cards & Mobile Payments

Insurance – Life and Specialty Insurance Manufacturing

Product Development Telecom

Life Science

PROFESSIONAL SUMMARY

Company: Symphony Softtware Pvt. Ltd

Client: WellStack, USA

Project: Tapestry Health Nov 2022 – May 2023

Role: Sr. Scrum Master/ Project Manager

Client: Tapestry Health is Technology enabled Primary Care Physician Practice providing both on-site practitioners and 24/7 coverage enabled by telemedicine for patients who reside in Skilled Nursing Facilities and Assisted Living Communities, Nationwide. Project Description:

The Tapestry Product development and Implementation project focuses to implement Well Stack’s Data Platform. WellStack will provide Data Platform that collects heterogeneous data and streamlines data processing in accordance with the Customer guidance and requirements. WellStack will implement the platform implementation – Data Ingestion, Source to Target Mapping, Data Integration, Report Remediation, Data Operation support, etc., This project includes multiple technologies. The front end will be developed in on Premises and then to Cloud using .Net and Angular. And also, there will be automatic reports generated from this system for Auditing and for Warranty Business review. Once this system is implemented, Tapestry customers can get faster service. The web application supports all Tapestry which is developed in Java, .Net, Angular, HTML, CSS, SQL technologies. Responsibilities:

Leads multiple projects from inception to completion, facilitates all Scrum ceremonies sessions with the development team, Product Owner & internal stakeholders to determine the scope and objectives of each Sprints.

Program and Team Level Agile coaching.

Manages, develops, and implements project(s) of varying complexity and size in assigned functional areas and partners with business stakeholders to ensure successful project completion.

Work with business stakeholders to establish project performance goals and design project plans, develops timelines, identify project milestones, and track performance against performance goals and timelines.

Work with Product owners in prioritizing User Stories and Grooming Backlog using Agile Methodologies and facilitating Story grooming, Sprint Planning, Daily Stand-Up, Sprint Review, Sprint Retrospective meetings, maintaining burn-down charts, tracking the progress, setting up guide retrospectives using Jira and Confluence, Visio tools and responsible for Sprint deliverables for Product development.

Worked closely with Product Owner in backlog management and continuous delivery of features and directs project team members to take necessary action steps to achieve the release goals and objectives of the Product development.

Involve in discussing with Product Manager, Technical Architect, BA’s, Development, and QA Manager on Grooming, Product Backlog Readiness, and Releases.

Leading projects using the SCRUM framework and being in a position to lead the teams using different Agile development techniques.

Motivates team to come up with a shippable product that meets sprint objective and team to work towards continuous improvement and deliver a shippable product that delivers business value for every sprint.

Status reporting to the Leadership on the overall progress of the product development

Effective use of MS Teams on maintaining the project artifacts, documentation, project notes, databases, and other records, monitoring measures, and communicating with the Project Sponsor and other stakeholders on the status of specific projects and assignments.

Coaches team members through various stages of the project and provides developmental feedback to project team members and help them to resolve and track impediments by finding the right personnel to resolve them, escalate when necessary and protect team from external interferences.

Achievements in the Project:

Successfully implemented the Agile and Scrum in the Organization.

Training has been provided to all team members and leadership of Agile way of working, new processes implementation, Backlog readiness, Jira new workflow, estimation, story creation, etc. WORK HISTORY

Company: Tata Consultancy Services Limited Oct 2017 - Oct 2022 Clients: 1) Nordea Bank – Sweden

2) Allianz Life and Allianz Global & Corporate Specialty – USA Project: SWISH Mobile Application & AMANDA, CORES, GREAT, FR-APPS, etc. Role: SAFe Scrum Master

Client:

Nordea Bank is a European financial services group operating in Northern Europe and based in Helsinki, Finland. It Operates in Nordic countries – Sweden, Finland, Denmark and Norway. Nordea has a specialized set of Swish tools for its corporate customers. Nordea Swish Foretag Admin, Foretag App and Foretag Web - companies can more effectively monitor and administer their Swish transactions. It is a mobile payment solution enabling quick, simple and secure money transfer directly from your own bank account to someone else’s, merely by providing the mobile phone number. The money instantly arrives in the recipient’s bank account. Swish mobile payment application is ideal solution for receiving payment for sold items, paying back a loan to a friend, transferring money to family and friends.

The Allianz Global & Corporate Specialty (AGCS) is a leading global corporate insurance carrier and a key business unit of Allianz Group. AGCS provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across nine dedicated lines of business and six regional hubs. They also provide smart solutions and global programs to their largest and most complex risks in a dynamic, multinational business environment and trust us to deliver an outstanding claims experience. Responsibilities:

Facilitating Program Increment, Backlog Grooming, Scrum Ceremonies, Scrum of Scrums, Release Management.

Proficient in documenting, Features, Epics, User Stories, Acceptance Criteria, and User Story Documentation and support the Product Owner in maintaining the Product Backlog and keeping PBI in order of priority.

Managed Multiple Projects – Application Development, Enhancements, Implementation and Deployment, Remediation, Decommission etc.,

Help team resolve and track impediments by finding the right personnel to resolve them, escalate when necessary and protect team from external interferences.

Knowledge of Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Deployment, Pairing, Agile Games.

Used JIRA for all Agile Scrum Change managements to track product defects and tasks for teams.

Conducted the Scrum of Scrums to ensure cross-team collaboration, coordination of release plans, report overall project status, and upcoming risks/dependencies.

Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach for example: numerous Burn-down techniques, numerous Retrospective formats, handling bugs, Refactoring, etc.,

Implemented SCRUM with Remote Teams (USA, Paris, Germany, UK, Sweden, Finland, Denmark, India) using LIA -Location Independent Agile.

Resources up to 38 team members on a multiple teams and total Portfolio up to 104.

Concurrently managed multiple scrum teams with multiple dependencies within and outside teams under tight timelines in a large, complex live-to-sight software deployment.

Served as Scrum Master overseeing 40+ successful consecutive release cycles, increasing content by 25%, decreasing bugs 25% and assuming 100% functionality with each cycle.

Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers and guiding the team on how to get the most out of self-organization and manage offshore teams in different geographical places.

Work diligently with Product Owner to update Plan view tool with Project definition, schedule tasks, allocate resources, product backlog creation & prioritize and etc.,

Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity at a pace that is sustainable and comfortable for the team and organization.

Assisting with internal and external communication, improving transparency, and radiating information.

Manage schedule, status reports, coordinate with technical team and business, communicate with leadership, and escalate risks/issues as appropriate.

Accountable for establishing and managing the Agile framework for governance of Scrum and Quality Delivery Accountable to promote better vertical visibility of scrum teams: Cost, Resources, Risks & Dependency, etc.,

Ensured the team is assessing velocity and capacity accurately, worked with all stakeholders to guarantee the team commits to right number of user stories depending on available capacity.

Tracking Risks, Assumptions, Issues and Dependencies (RAID) and timely action to mitigate and resolve.

Act as a Mentor and provide oversight, coaching, and training to team members.

Resolve conflicts between team members and management and assist in addressing issues amongst team members to avoid unacceptable behaviors.

Monitoring and Controlling the work to ensure that the project remains on track & control. Achievements in Project:

Agile Project Manager efficiently and successfully developed Scrum and Kanban and managed multiple software projects.

Converted multiple waterfall projects into Agile.

As an Agile Coach, trained various teams in understanding Agile way of working, JIRA workflow, estimation techniques, different frameworks etc.

Company: ITC Infotech Pvt. Ltd Jul 2012 - Oct 2017 Client: British American Tobacco, USA & UK

Project: Interact, RMAT, JML, HR Approval, etc.

Role: Lead Consultant/Scrum Master

Responsibilities:

Organizing Backlog Refinement, Sprint Planning, Sprint Reviews, Sprint Retrospectives and Kanban.

Interfaced with Product Owner on an active basis to manage product backlog and sprint activities.

Facilitated Scrum Ceremonies and Release Planning Ensures and promotes ITIL best practices for Incident, Problem, Change and Releases.

Application enhancement, delivering numerous Lotus Notes Domino, Java and web-based applications in an efficient manner.

Managed the team in completion of decommissioning Applications & Domino Servers, Application migration & Remediation and tracking & communicated multiple projects progress to stakeholders and management staff.

Enhancement, Development and Support of handling 600+ applications and 200+ domino servers.

Regular interactions with the clients and stakeholders and take part in the daily activities of a development team to manage incidents/problem/change requests.

Generating Metrics on the ticket’s inflow and resolutions, handling the minor/major issues raised by business users.

Company: iOPEX Technologies Ltd Feb 2012 - Jul 2012 Client: Dr Reddy’s Laboratories, USA

Role: Senior Software Engineer

Responsibilities:

New Application development with end-to-end solution, application enhancements, change requests on mail templates and resolution for support tickets.

Enhancing, development, trouble shooting and fixing the issues on existing 50 applications on production server.

Being a part of offshore team, coordinating with onsite management which includes interacting directly with customers from both technical and non-technical background to resolve the issues.

Located at offshore setup and working in customer’s time zones to provide online solutions.

Providing end-to-end solutions for customer’s requirements. It involves building applications from scratch to deploying on production server.

Quality Management.

Company: IBM India Pvt. Ltd Sep 2008 - Feb 2012

Client: IBM, USA

Role: Assistant Consultant

Responsibilities:

Leading the Application Development, requirement gathering, analysis, enhancements, designing, maintenance & Support team, Incident & Problem Management, Releases and Agile.

Internal Tools development, Application enhancement responsible for developing, enhancing of numerous Lotus Notes Domino client and Web-based applications. Company: iGATE Global Solutions Ltd Jul 2007 - Sep 2008 Client: Kraft Foods International, UK

Role: Sr. Software Engineer

Responsibilities:

Acted as Module Developer for the Client for a major re-engineering tasks and provided the Application Support over 100+ applications.

Involved in requirement gathering, design analysis, effort estimation, prioritization of tasks, problem analysis, data, bug fixes & enhancements etc.

Hands on experience on Support related ticketing management tools like HP Service management

(SD4) and Peregrine Service Center.

Company: Vertex Computer Systems Mar 2007 - Jul 2007 Client: Procter & Gamble, USA

Role: Sr. Lotus Notes Developer

Responsibilities:

Application Lead Support around 50+ applications and Change & Problem Management.

Involved in requirement gathering, design analysis, development, effort estimation, prioritization of tasks, incident analysis and resolutions, enhancements etc. Company: Infinite Computer Solutions India Pvt. Ltd Jun 2006 – Mar 2007 Client: IBM & Bharti Airtel, New Delhi, India

Role: Software Engineer

Responsibilities:

Requirement gathering, application designing, development, enhancing, production deployment, report generation & training.

Providing awareness training on all processes and the usage of applications to the users involved. Company: STRABUS Software Solutions Ltd Jan 2006 – Jun 2006 Client: ITC Limited, Hyderabad, India

Role: Software Engineer

Responsibilities:

Requirement gathering, application designing, development, enhancing and application support.

Lotus Domino Administrator activities like creating ID’s, users, groups, rules, configuration, etc. Company: NCC Softech Ltd Sep 2000 – Jan 2006

Client: Government of Andhra Pradesh, Hyderabad, India Role: Instructor/Domino Developer

Responsibilities:

Involved in Application Support, designing, developing and enhancement of the various departmental applications.

Attending the departmental meeting in understanding the requirements, training, application design etc., and provided the Lotus Domino training to the employees & team members. ACHIEVEMENTS AND AWARDS

Star of the month from TCS for excellent contribution to the project

Received Bravo award from IBM Global Services Ltd working for Bharti Airtel Project

Multiple On Spot and Star of the month awards received on learning & contribution to the project

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