ST

SHOCKA L TURNER

adxkc7@r.postjobfree.com 312-***-**** Orlando, Florida 32821

Safe Serve Certified

Licensed Bartender

Inventory Management

Training and Onboarding

Money Handling

Relationship Building

Team Leadership

Front of House Management

Problem Solving

Hiring Procedures

Managing Deliveries

Documentation and Recordkeeping

Quality Assurance

Firehouse Subs Orlando, FL

Food Service Manager

10/2017 - Current

Monitored actions of staff and customers to uphold health and safety standards.

Supervised activities of dining room staff to maintain service levels and support guest needs.

Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Performed frequent checks to maintain consistently high quality of food preparation and service.

Resolved problems or concerns to satisfaction of involved parties. Responded to customer concerns efficiently, accurately and with detailed information.

Explained goals and expectations required of trainees. Prepared and led food service training programs to teach staff various tasks.

Trained new employees to perform duties.

Delegated work to staff, setting priorities and goals. Reviewed daily task list with employees and assigned tasks for completion. Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Inspected dining and serving areas for cleanliness and proper setup. Anchor Staffing Chicago, IL

Customer Service Assistant

09/2014 - 10/2017

Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.

Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Conferred with customers by telephone or in person to provide information about products or services and take orders. Collaborated closely with colleagues to meet customer needs. Met or exceeded customer service metrics by providing excellent customer support.

Skills

Experience

Sent out service reminder notices to customers by letter, text, or telephone. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Resolved customer complaints and issued refunds as needed. Answered incoming calls, checking and returning voicemails to obtain records.

Chicago Public Schools CPS Chicago, IL

Education Assistant

08/2011 - 08/2014

Customized small group and individual classroom activities based on differentiated learning needs.

Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers. Observed students to help teachers identify potential learning blocks and opportunities for support.

Organized and distributed homework, textbooks, classroom supplies and other learning materials.

Helped students master learning concepts through one-on-one and small group tutoring.

Distributed textbooks, workbooks, papers and pencils to students. Supported students throughout academic instruction and assignments. Took attendance, graded assignments and maintained routine student records.

Assisted children at stations during small-group learning periods. Marine Valley Chicago, IL

Associate of Science in Business Communications

02/2014

Education and Training

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